Does Grand Oasis Riviera have a pool?

Yes, this property has 3 outdoor pools and a children's pool. The property will be renovating the swimming pool from May 5 2025 until November 23 2025 (completion date subject to change).

Is Grand Oasis Riviera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Oasis Riviera?

Self-parking is free at this property.

What time is check-in at Grand Oasis Riviera?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

Are there all-inclusive benefits at Grand Oasis Riviera?

Yes, the property is all-inclusive.

Where is Grand Oasis Riviera located?

Nestled on the beach, this Akumal hotel is 1.4 mi (2.3 km) from Riviera Maya Golf Club and 2 mi (3.2 km) from Akumal Beach. Aktun Chen is 1.4 mi (2.3 km) away.

Grand Oasis Riviera Reviews, Deals & Photos 2025

10/10 Excellent

Kathleen Ann

30 Apr 2025

Liked: Cleanliness, staff & service, amenities

Had a wonderful time. The food was excellent! Loved all the choices. Staff was great and great location. The rooms and property could use some updating. The kids club and staff were wonderful!

Stayed 7 nights in Mar 2025

10/10 Excellent

Mario

17 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Overall this is a location I would return to.

Stayed 2 nights in Jun 2024

10/10 Excellent

Marisol

25 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was super friendly and great food options. The buffet was our favorite place to dine especially breakfast but did go twice for dinner buffet and options changed so that was a plus! Also wake up early and get your spot by the pool or beach, otherwise you won't have anywhere to sit! I have nothing but nice things to say about this place. No negative Nancy here!!

Stayed 5 nights in Feb 2025

10/10 Excellent

John

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the friendly staff. The food was excellent. lots of options. i would like to have the option to parasol. showers could use some TLC. overall i would definitely return to the Grand Oasis Hotel.

Stayed 7 nights in Dec 2024

6/10 Okay

Valon

18 Aug 2024

The beach was amazing but the hotel needs updates. The rooms were OK, but they need to be updated and the staff is OK.

Stayed 10 nights in Aug 2024

4/10 Poor

Daniel

19 Dec 2024

Liked: Staff & service

Disliked: Property conditions & facilities

The rooms are in terrible condition

Stayed 6 nights in Dec 2024

10/10 Excellent

Tamise

1 May 2024

Liked: Cleanliness, property conditions & facilities

Wonderful

Stayed 4 nights in Apr 2024

10/10 Excellent

Easton

18 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Marcelo was by far my favorite person there! Amazing human being. Grand oasis tulum had plenty of bars / restaurants to chose from. Food was great, absolutely no complaints.

Stayed 8 nights in May 2024

6/10 Okay

Maria

12 Apr 2024

Liked: Cleanliness, staff & service

Staff was friendly and helpful. Property needs to be updated

Stayed 2 nights in Apr 2024

2/10 Terrible

Yliana

26 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Never again worst resort I’ve been to ! Old moldy rooms full of ants false advertisement for kids activities and trampoline it’s a lie a scam staff is unfriendly and rude and pets everywhere in facilities cats raccoon and some other wired animal !!

Stayed 1 night in Jan 2025

4/10 Poor

tisha katrina

24 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

they need to upgrade the property food was some what ok i like the view in the lobby

Stayed 3 nights in May 2024

6/10 Okay

Jeremiah

24 Aug 2024

Disliked: Property conditions & facilities

Our room was dirty. Stained furniture all over and the pools appropriate for small children need immediate renovations.

Stayed 3 nights in Aug 2024

8/10 Good

Beverly

22 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our recent stay at Grand Oasis, Tulum

The Staff are wonderful, caring, friendly, helpful, courteous, & respectful. So welcoming. Theres is always an activity to do. We were comfortable enough. Plumbing is old & slow at times. Food is excellent, drinks are always available. Pools are beautiful & well kept. Grounds are well kept.

Stayed 6 nights in Dec 2023

2/10 Terrible

Andriy

20 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Do not vest your time. Very uncomfortable place and service

Stayed 2 nights in May 2024

2/10 Terrible

Oscar

12 Nov 2024

Liked: Amenities

Disliked: Cleanliness, staff & service

The room had drainage problems and had a very bad smell and I reported it to the lobby and they never did anything and I had to leave the hotel before the date

Stayed 4 nights in Nov 2024

2/10 Terrible

Joanna

30 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dirty hotel, with blood on the sheets, underwear in the closets, leaks throughout the property. They don't respect the reservations made on Expedia, they make extra charges, rude staff, I would never return to that hotel

Stayed 4 nights in Jun 2024

2/10 Terrible

Latasha

7 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property’s lobby was great. However upon arrival the rooms were dirty the air conditioning did not get cool. The restaurants were limited and not open throughout the day with very few selections to choose from. Before dusk raccoons were out everyone all over the resort. Which made walking around the resort at night a scary experience. The raccoons were aggressive and wondered in the outdoor restaurant. This was the worst all inclusive resort I have ever experienced

Stayed 3 nights in Jul 2024

2/10 Terrible

Larry James

20 Dec 2024

Disliked: Cleanliness, staff & service, amenities

Place is under renovations and construction. Both wiped out trying to walk to the room due to poor lighting and slippery floors. Multiple bruises to start the stay and no staff concerned. No way to exchange money to allow tipping. Extra fees to have drinks in the fridge in the unit. And extra costs to dine for anything you might like - steak, seafood, etc. . Doubt we will be back not would ever recommend to family or friends. Very sad.

Stayed 6 nights in Dec 2024

2/10 Terrible

Verified traveller

1 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at the hotel

We arrived on my birthday, my husband ordered flowers to be in the room when we come in. They charged us for it but didn't bring flowers. Then we scheduled a dinner at the beach and were advised to visit a presentation of new rooms, where we spent 1 hour and 30 min of our vacation listening to subscribe for starting with 10 and up to 50 years coming to the oasis hotel chain in the specific frequency for vacay. It was the worst experience I ever had!!!! The only food was good. The deck in the room was damaged up to the point when nails can get into your feet.

Stayed 5 nights in Oct 2024

4/10 Poor

Lorelle

14 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I arrived at around 6pm and I didn’t get checked into my room until close to midnight. They kept changing the price and claiming they didn’t have a reservation for me. Very disappointed in the front desk services.

Stayed 4 nights in May 2024

4/10 Poor

Fallon

25 Feb 2024

Disliked: Cleanliness, staff & service, amenities

The dining experience at this resort was absolutely dreadful. The lack of variety and the consistently lukewarm servings were appalling. Despite being in Mexico, one would expect at least the basics of Mexican cuisine, but even a simple taco was nowhere to be found on this woeful resort. To add to the disappointment, the shower was a disaster. It barely functioned, and when I mustered the courage to complain at the front desk, their response was nothing short of a dismissive laugh. They sent someone up hastily, presumably just to pacify us before we returned. The hot water supply was erratic, and the water pressure felt like a feeble trickle. The only redeeming features were the beach and the drinks, which managed to salvage an otherwise wretched experience.

Stayed 5 nights in Feb 2024

2/10 Terrible

Luisa

13 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Worse place that i ever saw, they made us wait 4 hours to have a room ready when we arrived the room was with black mold all over and smelled filthy, the sheets looked like they were never cleaned and the bathroom had a used shampoo bottle. they didn’t gave us our room after 4 hrs (around 7pm) they made us wait with no food or water because “we didn’t had a bracelet” and without a room there’s no bracelet. Pools are dirty and with paint coming off, the ceilings had huge holes all over in multiple places and “water or something was leaking out of it” so far I’m still waiting for my money back but it seems like they don’t won’t give it back. So disappointed and disgusted by the situation

Stayed 4 nights in Jul 2024

6/10 Okay

Lucie

7 May 2024

Liked: Cleanliness, property conditions & facilities

We landed in Cozumel and had no transportation to the resort ! This was an all inclusive vacation package, disappointed. Was costly as we took a bus to the airport 16$ USA Ferry another 45$ USA and 50$ taxi ride to the resort. Same going back home, but we rented a car till the ferry. The hotel stated not their issue as we booked through Expedia. That was convenient for them to blame you! The resort is beautiful and the beach is clean. The food was fair, we ate at the buffet most nights, as the restaurants were not great! One restaurant served us our appetizer and main dish so quick we were out of there less then 45 mins, food was already prepared and served cold. Sad that the servers do not recognize there guests and greet us. They simple are doing there job without a smile. One server said well I am working! When I asked how are you…

Stayed 7 nights in Apr 2024

2/10 Terrible

Diana

8 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I traveled with my 6 yo daughter for my 40th birthday. I booked 4 nights but checked out the next day! I have stayed at the Grand Oasis & Pyramid in the past so I expected the same quality. I was wrong!! I stated at the Sens, “updated room” was still very old and dated. The bed was old and I felt the springs. The pools were dirty and it was 11 am & staff still not cleaning the pool or lounge chairs. Lounge chairs had bird poop on them. I’m used to resorts out by 7 - 8 am cleaning the pool and facility. The Buffett was small the food was bland & limited on selection. The beach area is rocky so my daughter couldn’t enjoy it. The doorway to enter my room had ants all around the door and staff did not care to spray the black ants away. The atmosphere was very boring, it did not feel like a resort but a low budget hotel. I would NOT return. I ended up booking at the Pyramid in Cancun. Turns out Grand Oasis is a franchise. Do NOT book if you are looking for a clean resort and or a luxury all inclusive vacation! Grand oasis Tulum refused to refund my money even though I was not happy with the resort. This is not a luxury resort.

Stayed 4 nights in May 2024

8/10 Good

Patricia

6 Jun 2024

Disliked: Property conditions & facilities

The property itself sits on a really nice part of the beach. In fact you can get some awesome snorkeling. But the property itself is run down and the buildings are all under renovation it seems. It looks really bad. Limited Staff and really only limited options of food. If we didn’t have sens upgrade then we would only have one breakfast option and like two lunch options and only four dinner options. The food is okay but the Miramar which is an upgrade is amazing. Miramar has the best staff that really know how to wow the people. A few to name are Aldo, Alejandro. Antonio. There was this really horrible waiter named Santos. Santos was bitter, mean and just not a people friendly type a guy. Beware the air isn’t all that and we had rolling blackouts so make sure to turn your air conditioning back on because it turns it off. This place doesn’t have the bells and whistles like others but it’s a quieter place with less people. Beware of the welcoming committee they will offer you a breakfast or lunch and talk about making you members and promise not to get mad if you say No thank you! But they get mad. Save yourself the hassle. But if you want $150 off an excursion make sure at the airport you get some quotes and they will match it for your time. Anyways hope you enjoy this review.

Stayed 5 nights in Jun 2024

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