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Limited parking lugging your suitcases from the shopping centre. But was a busy Saturday night so do understand
LEANNE
Stayed 1 night in May 2024
Response from Jackie on 20 May 2024
Hi Leanne,Thank you so much for your feedback. Perhaps in the future you could drive to reception first and drop off your luggage if it is a busy night. We hate to think you had to navigate getting your luggage from a distance. We hope you enjoyed your stay.RegardsThe Arkaba Team
Perfect spot to spend the night after a late night work finish, then an early start the next day. Will definitely stay again, this time for a relaxing couple of days
Darren
Stayed 1 night in Apr 2024
Response from Jackie on 30 Apr 2024
Hi Darren We love to hear from our satisfied customers and can't wait to see you back at the hotel for some YOU time soon. RegardsArkaba Hotel Team
Very good location with easy access by car or walking into the city area etc. Reception staff particularly helpful and friendly. Food in dining area very good. Had "chicken parma" for dinner last night and was very good!
Phil
Stayed 3 nights in Apr 2024
Response from Jackie on 7 Apr 2024
We are thrilled to hear that you enjoyed you experience at the hotel Phil and hope to see you again soon.RegardsThe Arkaba Hotel Team
8/10 Good
Ashlea
24 Mar 2024
Ashlea
Stayed 1 night in Mar 2024
Response from Jackie on 14 Apr 2024
Thank you for reviewing our hotel Ashlea.REgardsArkaba Hotel Team
Excellent! Last minute booking for my wife for business. Quiet, considering ground level.
Forgot to mention that shower door faulty
....will stay again!
Alf
Stayed 1 night in Mar 2024
Response from Jackie on 13 Mar 2024
Hi Alf, Thank you for reviewing the Arkaba Hotel. I have made mention of the faulty door to our maintenance team.We hope to see you again soon. Regards, The Arkaba Hotel Team
Great facilities, check-in was expedient, staff were very friendly, and room was excellent. Very comfortable.
Graham
Stayed 1 night in Feb 2024
Response from Jackie on 27 Feb 2024
Thanks for the 5 star review Graham. Look forward to seeing you again soon. Regards, The Arkaba Hotel Team
10/10 Excellent
Maggie
25 Feb 2024
Maggie
Stayed 1 night in Feb 2024
Response from Jac on 27 Feb 2024
Thanks for the great review Maggie.Regards, The Arkaba Hotel Team
8/10 Good
Sue
Business traveller
22 Feb 2024
Liked: Cleanliness, staff & service, amenities
The accommodation was sufficient however felt like it needs an upgrade. Water stains on the bathroom floor have, over time, etched into the floor tiles etc.
Sue
Stayed 1 night in Feb 2024
Response from jac on 27 Feb 2024
Thank you for your review Sue. Just letting you know we will be refurbishing the accommodation this year. Regards, The Arkaba Hotel Team
Position of our room. Ground floor. Could not open curtains because of outlook and onlookers. Needed more lighting because of this. Mould in shower recess. Otherwise a pleasant stay.
marcia
Stayed 2 nights in Feb 2024
Response from Jackie on 27 Feb 2024
Thank you for reviewing our hotel Marcia. I have addressed your concerns with our team. We will be refurbishing our accommodation this year. Regards, The Arkaba Hotel Team
10/10 Excellent
Tammy-Lea
14 Feb 2024
Tammy-Lea
Stayed 1 night in Feb 2024
Response from Jackie on 24 Mar 2024
Thank you for the 5 star review Tammy- Lea. Regards,Arkaba Team
The food was not great and there No hot water in room both at night and again in the morning so cold showers are not great
Robert
Stayed 1 night in Feb 2024
Response from Jackie on 15 Feb 2024
Hi Robert, We are dissapointed that you did not have an enjoyable experience with us. We had no known water issues at the hotel during this time and will have one of our management team call you shortly. Regards, The Arkaba Hotel Team
Booking in was easy. All staff were friendly and helpful. Room was quiet and comfortable. felt safe in all areas of the hotel will definitely be staying again
Trudy
Stayed 3 nights in Feb 2024
Response from Jackie on 15 Feb 2024
Hi Trudy, We really look forward to having you stay with us again in the future.Thank you for the lovely review.Regards,The Arkaba Hotel Team
Was a little noisy. Could hear the lift and other people showering. Apart from that it was fine. The staff were friendly and the location very convenient
Vicky
Stayed 2 nights in Feb 2024
Response from Jackie on 15 Feb 2024
Hi Vicky,Thank you for your feedback. We appreciate you taking the time to review our hotel. Regards, The Arkaba Hotel Team
There was a great band playing, Dino Jag, on Saturday night at the arkaba and we decided to enjoy the party to the fullest and stay over for the night and it was a great idea. Everything in one place to enjoy: restaurant, bar, music and very happy with the bedroom with the jacuzzi and very comfortable bed!
Virginie
Stayed 1 night in Feb 2024
Response from Jac on 5 Feb 2024
Hi Virginie,We love that you enjoy our live entertainment and our hotel. Thank you for the great feedback.The Arkaba Hotel Team
8/10 Good
Leona
30 Jan 2024
Leona
Stayed 1 night in Jan 2024
Response from Jackie on 24 Mar 2024
Hi Leona,Thank you for reviewing our hotel.RegardsArkaba Team
I was very impressed from the start.. early checkin made available. Loved the room and complimentry snacks. The shower was amazing. My dinner was nice , but the room service charge i found steep considering the restaurant is in the building.
I will be back.
Cathy
Stayed 1 night in Nov 2023
Response from Jackie on 20 Nov 2023
Hi Cathy, We appreciate you taking the time to review the hotel and for your feedback about the room service fee. Regards, The Arkaba Hotel Team.
6/10 Okay
david
Business traveller
3 Nov 2023
Liked: Staff & service
Gardening or building works in middle of night .. kept awake
david
Stayed 1 night in Nov 2023
Response from Kimberley - Arkaba Team on 3 Nov 2023
Hi David,Thank you for your feedback, unfortunately they are doing roadworks occasionally at night that are well past their due date, we are hoping that they will be completed soon.We would love for you to come back to visit us again, please contact us so that we can offer you the best deal and breakfast on us.Kind regards
Beautiful outlook as far as room was concerned. Understood that with the renovations that were happening that things were not as clear as could be expected. We enjoyed the comfort of our room and the dinning facilities available.
Tom
Stayed 1 night in Oct 2023
Response from Kimberley - Arkaba Team on 2 Nov 2023
Hi Tom,Thank you so much for the review, we are glad you had a lovely stay. Hopefully we will see you again when renovations are complete so that you can experience the full new Arkaba and things are running smoothly.Kind Regards