We only stayed 1 night before the cruise but they gave us a big and luxurious room with all
top quality amenities. We went down to their restaurant for dinner and the dinner was
delicious with reasonable prices. The staff was polite and helpful. Both check-in and check-out
were done quickly without any problems or delays. All staff and restaurant staff spoke good
We stayed at the Pera Palace for four nights in autumn 2014 and experienced a journey back in time, both into the world of late 19th century European architecture in Istanbul and into traditional standards of hospitality and attention that are nowadays hard to find. Pera Palace is an architecural gem in a splendid and nice location, with the surroundings benefiting from recent gentrification. With Galata bridge and Taksim Square at walking distance, there are few better places in the city. The hotel staff was incredibly friendly and proactive; rooms are small but well furnished with all necessary amenities.
Jens from Germany
First opened in 1892 to serve Orient Express clientele emerges after an extensive 3 years renovation as a symbol of luxury …More
I was in Istanbul in Nov 2014 for about a week on a business trip and stayed at Intercontinental. The hotel is beautiful, well positioned near Taksim square. The Bosphorus views are amazing. Very friendly and professional personnel. Victoria Yildirim - the Guest Relations Manager was a great help and made my experience there extremely pleasant.
"nice hotel but only two of staff were nice and hel"
the hotel had no air conditioning at least not working. Even outside was cold but the first room had no air conditioning and was hot inside and when you open the windows no air flow. When I asked for help the man at the front desk was rude not helpful and said just open window. when I said I did have it opened he just sorry can't help you. next morning I complained to Stephanie who is beyond amazing she changed our room. Even the air didn't work the position of the room had good air coming through the windows. she was extended helpful and knows what customer service is and speaks very well english!!! she is the only reason why I would return to hotel. also location of hotel is great. Also the first room had a broken piece to the bathroom that me and my husband tripped on and hit the floor. OUCH!!!
Sherif from California
Welcome to Turkish Hospitality at its Soaring BestMarti Istanbul, an elegant new five star hotel is located in Taksim, the …More