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out of 48 reviews
“Great family vacation.”
There are 5 hotels located on one very large territory. One of them, Royal, is for adults only the rest are very similar to each other. We stayed at White Sand. You have access to each of them except Royal. There bunch of trolleys going around between lobbies and within each resort. Large pools. There is also a pond with boats giving tours (included, no extra charge). Daily intertaiment for kids, teenagers, and adults. Kids corner very convinent. Food is average. A lot of restraints that you do not need reservations. Overall very nice resort. I would recommend for family vacation.
“great day bad nite”
the hotel was great beds sucked they were hard and uncomfortable and the room didnt get cool if you fix those to things it would be perfect unfortuntly we couldnt sleep well so we were tierd most of the day from the bad beds and hot room
“Perfect vacation destination”
We have been there for times and can not wait to get back again! Beautiful place, amazing service, variety of restaurants!
Food, stuff, pool, beach, everything just perfect!
“Fun in the sun”
Great family place!! Worth the money. Food was great....all the water activities were full of fun. The staff did a superb job at attending our needs in and out of the room.
“A relaxing week before the holidays ...”
This was our second stay at the Grand Palladium. Everything about the stay was great. We traveled with two grandchildren (ages 3+ and almost 1) and their parents. The beach was great, the food buffets for breakfast and lunch were very good and the a la carte restaurants very enjoyable. Overall, well worth the slight amount of extra travel (about an hour) to get to the resort from Cancun.
“Great Trip! Jan 2010”
A group of 12 of us stayed at the White sands resort Jan 15-29. Fantastic Hotel!!! Food was excellent. We went to 7 out of 8 a la carte restaurants and LOVED everyone except the ribs and more. We didn't get a chance to go to the steak house just do to time. The resort is HUGE. Lots of walking. If you have elderly people or kids needing strollers, I would reccomend staying in the Colonial side. (Less stairs and easier access to the restaurants). The pool and beach area @ WS is WAY less busy compared to Colonial. Rooms were VERY tidy and clean and the bathrooms are amazing- Huge showers and tubs all tiles. I would either stay at WS or Colonial if to choose from all 4 because the Royal and Kantenai are far away from everything. Grounds were beautiful, staff very friendly, and over all, I would go back
“A VACATION MUST!!”
The hotel is rated 4stars and should be a 5+. It was fabulous. The resort has 5 or 6 hotels with a trolley that travels every ten minutes or so to them. The resort is huge and can sometimes mean alot of walking from your vila to the buffet but they have small bus stops near each villa that can take you to your lobby. The beach is beautiful but during our stay the water was very rough so one of the almost 15 pools may be a better choice for smaller children. The animation staff were fun, welcoming and they always had something going on. The food was to die for, not just the buffet's but the A La Cart resturants guaranteed oustanding service with food that would cost $100 a plate. There was no sign up but there was sometimes a wait of 45min or so. All in all this hotel was almost perfect the only down side which was a big one was the front staff. The front desk staff had poor english and some of them were down right rude. The most irritating thing was their rudeness, unlike the rest of the staff some of the front desk people truly didn't care about you at all. This was easily looked over when you see the perfectly manicured grounds, fabulous food and gorgeous hotel. It was better then any where else I have stayed in mexico.
Huge facility with a little bit of everything for everyone.
“A Gem - Would Go Back in a Second!”
Upon arriving at the Grand Palladium by car we wound around some jungle-lined roads and easily found our check-in lobby. Check in was fast and simple. We were offered a golf cart ride to our room, but chose to walk the few steps ourselves. Our room (jr Suite) was very spacious for our family of four and felt magnificent. My son loved watching football on TV in the evenings while sitting in the jetted tub in the main area! The restaurants were fabulous! So many to choose from - be sure to make reservations for the popular ones - Japanese and Steakhouse. Beach was great - very treed and protected and the snorkelling was good. There were some rocks and coral near the shore so wading was difficult, but there was a designated swimming area which was sandy. The sports complex was great too - we played tennis and soccer and basketball - fun and equipment was in good condition. The spa was spectacular - comparable to 5 star spas in Canada and the US. Plan to spend some quiet time there. This place was huge! There was a little walking to get to your destination, but there was so much to see and so many bars and restaurants and shops to visit, it was a pleasure to make the treks. Besides, there was so much eating and drinking that it was nice to walk around a little bit. There were some mosquitoes, but nothing that impacted our enjoyment. Go to this resort - it is 4 in one, but it just feels like one big beautiful paradise!