The hotel was beautiful - the saying goes "never judge a book by its cover" this is what this hotel is all about. Though the hotel is situated at a busy central area, the staff are friendly, even the visitors are friendly, the rooms are clean, there was nothing negative about this hotel. We are planning our next visit to Naples and we have already chosen the hotel - "UNA HOTEL"
This B&B is difficult to find, as the B&B is a floor within a large building with only a small bronze plaque outside, so ensure you have directions/map before arriving. Nearest metro station is Universita.
Staff were very friendly and spoke very good English, wifi is free and it is in a good, safe location.
This is a very interesting place to stay, quite safe in amongst the University students, even if like the rest of Naples with its burden of litter. Well placed for the Metro, hydrofoils to Capri and Ischia and close enough (one Metro stop) to the station for Pompei, Herculaneum, Sorrento and the main station to get to the royal palace of Caserta. Huge numbers of excellent inexpensive restaurants in the area catering across the spectrum for the local population; making it difficult to eat badly. Advice from the reception staff was first-rate. A taxi to the airport direct costs only 16 Euros. Approaches to the hotel are a little daunting, until one realises what a magnificent job the hotel has done in very very awkward conditions; you cannot change the mindset of whole city, the raw excitement and frustration are still there to marvel the tourist. We have stayed twice in the sister hotel Chaia de Charme in the Chaia with similar stimulating experiences. Well done to the owner and the management for their vision. Warm even in the last week in November.
From arriving in Naples to leaving the hotel staff could not have been more helpful, from organising transport to and from the airport to booking our excursions and recommending where to get great pizzas.
Have booked 3 times previously direct with this hotel, many friends told me to book via Expedia as better deals.
So I did. However the hotel receptionist was concerned with the price I paid for the most economical back room, estimating about £100,00 too much over 3 nights. There was a conference so well booked, but she said the price quoted was o.t.t. Unfortunately she could not reduce it as I had accepted the offer from expedia. It was necessary for me to be there and I have always been so pleased. perhaps next time I will book directly.
This probably will not be posted as a review. but thought Expedia should know.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.