Check COVID-19 restrictions.

Find out moreOpens in a new window

Eurostars Hotel Excelsior

Photo gallery for Eurostars Hotel Excelsior

Featured image
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Eurostars Hotel Excelsior

Eurostars Hotel Excelsior

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Via Partenope 48, Naples, NA, 80121

Explore the area

  • Popular LocationCastel dell'Ovo4 min walk
  • Popular LocationLungomare Caracciolo10 min walk
  • Popular LocationPiazza del Plebiscito10 min walk
  • AirportNaples (NAP-Naples Intl.)9 min drive

Choose dates to view prices

About this area

Naples

Eurostars Hotel Excelsior is located in Naples City Centre, a neighbourhood in Naples, and is in the city centre and near the beach. Lungomare Caracciolo and Villa Pignatelli are cultural highlights, and some of the area's activities can be experienced at Borgo Marina and Molo Beverello Port. Looking to enjoy an event or a game while in town? See what's happening at Stadio Diego Armando Maradon or Piscina Scandone. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Castel dell'Ovo - 4 min walk
  • Lungomare Caracciolo - 10 min walk
  • Piazza del Plebiscito - 10 min walk
  • Royal Palace - 10 min walk
  • Via Partenope - 1 min drive

Getting around

  • Piazza Amedeo Station - 4 min drive
  • Naples (INP-Naples Central Rail Station) - 6 min drive
  • Naples International Airport (NAP) - 9 min drive

Restaurants

  • Cavoli Nostri - 2 min walk
  • Zio Jack Griglieria - 2 min walk
  • Ristorantino dell'Avvocato - 3 min walk
  • Marino - 3 min walk
  • La Cantina dei Lazzari - 4 min walk

About this property

Eurostars Hotel Excelsior

4-star Naples hotel in Naples City Centre with restaurant
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service and concierge services. All 122 rooms offer comforts such as premium bedding and down comforters, plus free WiFi and 24-hour room service. Flat-screen TVs, minibars and safes are among the other amenities available to guests.
Eurostars Hotel Excelsior offers 122 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 30 per day)
  • Train station drop-off shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 30 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Premium bedding

Bathroom

  • Bathtub or shower

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Self-parking fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 493 out of 915 reviews
5 - Excellent 54%
Rating 4 - Good. 277 out of 915 reviews
4 - Good 30%
Rating 3 - Okay. 98 out of 915 reviews
3 - Okay 11%
Rating 2 - Poor. 36 out of 915 reviews
2 - Poor 4%
Rating 1 - Terrible. 11 out of 915 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property on Napoli waterfront. Great roof top bar. Upgraded to nice larger room with a great viewing
Stayed 1 night in Sep 2021

2/5 Poor

Disliked: Cleanliness, staff & service, amenities
Very stoic, non-engaging, nom helpful
Stayed 1 night in Sep 2021

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The day staff were excellent at this hotel. The location is beautiful. Easy access to ferries and right on the waterfront. I had a sea view guest room that was strangely laid out. Could have been a beautiful suite but it lacked furniture. Two chairs in a sea of wood floor. No where to sit and enjoy the view. The air conditioner started whistling loudly at around 12:30am and after calling front desk 4 times with no answer I finally found a houseman and he let them know there was a problem. There was no call back. Houseman just turned system off so I could sleep. Front desk was not remotely concerned. Again the day staff was excellent and appreciated all their help setting up Covid testing. Mixed review for this hotel. Dated furniture overall needs a refresh. Beautiful and classic architecture.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely service from all of the hotel staff. The hotel had a great location with gorgeous rooftop views. Also very affordable.
Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property on the water
Stayed 3 nights in Aug 2021