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Palazzo Caracciolo Napoli - MGallery

Photo gallery for Palazzo Caracciolo Napoli - MGallery

Featured image
Pool
Indoor spa bath
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Palazzo Caracciolo Napoli - MGallery

UNESCO Sustainable Property

Palazzo Caracciolo Napoli - MGallery

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Via Carbonara 112, Naples, NA, 80139

Explore the area

  • Popular LocationNaples Underground10 min walk
  • Popular LocationNaples National Archaeological Museum13 min walk
  • Popular LocationSansevero Chapel Museum13 min walk
  • AirportNaples (NAP-Naples Intl.)6 min drive

Choose dates to view prices

About this area

Naples

Palazzo Caracciolo Napoli - MGallery is located in Naples City Centre, a neighbourhood in Naples, and is in the city centre and near the airport. Spaccanapoli and Naples Underground are local landmarks, and the area's natural beauty can be seen at Gulf of Naples and Vesuvius National Park.

What's nearby

  • Naples Underground - 10 min walk
  • Piazza Giuseppe Garibaldi - 11 min walk
  • Palazzo Marigliano - 11 min walk
  • Naples National Archaeological Museum - 13 min walk
  • Sansevero Chapel Museum - 13 min walk

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 15 min walk
  • Naples International Airport (NAP) - 6 min drive

Restaurants

  • Insolito La Pizzeria Gourmet - 3 min walk
  • Capasso - 5 min walk
  • Buongustai - 5 min walk
  • Lombardi - 5 min walk
  • E Pronto o Mangia - 6 min walk

About this property

Palazzo Caracciolo Napoli - MGallery

Eco-friendly Naples hotel in Naples City Centre with full-service spa
A full-service spa, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 146 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and premium bedding.
Palazzo Caracciolo Napoli - MGallery offers 146 forms of accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include baths or showers, bidets and hairdryers.

This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a spa tub, a sauna and a 24-hour fitness centre.

Guests aged under 14 years old are not allowed in the health club, fitness facility or hot tub.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Era Wellness Lounge. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (EUR 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour return train station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open selected days
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hairdryer

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 18 2021 to October 31 2021 (dates subject to change):
  • Spa
The following facilities are closed seasonally each year. They will be closed from 1 September to 30 April:
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.
The following facilities are closed on Sunday and Monday:
  • Full-service spa
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per stay (maximum EUR 15.00 per stay)
Dogs and cats welcome
1 per room (up to 22 lbs/10 kg)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 25.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 28 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per stay (maximum EUR15.00 per stay)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: EUR 25.0 per night
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
A car is not required for transport to and from this property
Guests under 14 years old are not allowed in the health club, fitness facility or hot tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli - MGallery Hotel
Palazzo Caracciolo Napoli - MGallery Naples
Palazzo Caracciolo Napoli - MGallery Hotel Naples

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 441 out of 911 reviews
5 - Excellent 48%
Rating 4 - Good. 352 out of 911 reviews
4 - Good 39%
Rating 3 - Okay. 80 out of 911 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 911 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 911 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room clearly sates it is supposed to be two twin beds and a king bed, whereas the room only had one king bed and a sofa bed. When we asked for another twin bed they said there is no one available.
Stayed 2 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been coming to Palazzo Caracciolo for years now and never got disappointed. The staff is great and helpful.
Stayed 2 nights in Aug 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, good location near the train station. Rooms were clean, breakfast was really good and staff were REALLY helpful with figuring out where to go and especially with helping me navigate getting COVID tested
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Upgraded us to a suite
Stayed 1 night in Jul 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but there system was down and I had to wait few mintues for them to get my room ready. Also my key card wasn't working and I had to call the front desk to send someone every time I needed to access my room. They should of at least offered me a free breakfast for the inconvenience.
Stayed 1 night in Jul 2021