Estefania Hotels

This hotel was perfect with friendly, helpful staff and a good location, just one block from the metro.

Considering the price I paid for the Luxe Hotel and the reviews I read before booking, I was expecting a budget hotel on arrival. When checking in we expected unfriendly staff would greet us, this was not the case and the receptionist was lovely when checking us in. Our room was on the fifth floor and had a wonderful view over the rooftops. The room was exceptionally clean, and the bed was really comfortable. The air conditioning in the room also worked perfectly, something I was worried about after some reviews! The en-suite was quite small, but great for two for a few days. Some reviews highlight that the door does not fit properly and therefore water from the shower gets all over, this is not the case if the shower door is closed properly. I would like to point out that the door from the bedroom into the shower room is frosted glass, which may be a problem if the guests aren't a couple! The hotel is a 4 minute walk from the nearest Metro station, which is really easy to navigate and gets you to the main sights in less than 10 minutes - 6 euros for 24hr pass which includes metro, bus and tram! As well as being very close to restaurants and Pasteleria's – great for breakfast! After check out we were able to store our luggage in the hotel, which was very convenient. Overall, the Luxe Hotel is exceptionally clean and comfortable, completely different to previous reviews. I'd recommend it to anyone and will be going back again

Really enjoyed our stay. Hotel is close to Metro which gives easy access to centre of town and the airport. Breakfast was good and there was a wide range of choice of foods. Staff were very knowledgable.

Location is very good, bus-stop outside, Rooms are very clean and shower is great, hot water on demand as required. Staff are very friendly. Breakfast is good, cold food very good, consisting of varieties of bread, cereals, fruits and cakes. The hot dish was very average but welcoming. On my last day i decided to eat lunch at the hotel. Tried the Neya hamburger, took 20-25 mins to arrive and it was definitely not worth the wait. The meat was not cooked inside and the bun was some horrible looking bread no butter, not heated even, the worst hamburger I have ever seen in my life. How the chef could serve this to me is beyond me, clearly needs to go to chef school again. This is a shame as everything else about the Hotel is great. My advice is eat outside at local family restaurant where they will want repeat customers!!!

All of the staff member were very helpful and friendly.Free wireless internet access for guests, best bonus! Hotel situated in a nice silent street,away from noisy crowds congragated outside. Bus and metro stations were very close. The room was very clean. Everything I needed to be comfortable.

we arrived only to find that our reservation for two rooms was cancelled by our credit card company, who had shut down our credit card for some unknown reason, and who sent us a cancellation notice six days after the fact. The gracious lady at the front desk bent over backwards to help us with a spacious room for five people (we had only three people in our party),at a very reasonable rate. The two ladies we dealt with over the next several days were extremely helpful in giving us directions, answering our many, many questions, providing us with useful suggestions, and transportation needs. The location of this property has easy access to the airport, the alfama, the subway and all other transportation modes. Many fine restaurants are within a block or two, as are local bakeries and groceries. We highly recommend this hotel.

Using as a base to sleep very close to the center of town, this is a great place. Breakfast has a fair selection even if the dinning room is a little cramped. Staff where very helpful & polite and English spoken to a high level. Rooms facing the street can be a little noisy at night if window is left open, but is fine once closed. Room and bathroom nice and clean, spacious enough for two people. Overall I would recommend this hotel for those who will spend most of the day out. Good location, clean, polite/helpful staff and value for money.

we had a great time and used all types of transport on offer - trams, finniculars, buses and trains.