Outdoor pool

Reviews of Banff Aspen Lodge

3 out of 5
Banff Aspen Lodge
401 Banff Ave, Banff, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1025 reviews" "
Rating 8 - Good. 236 out of 1025 reviews" "
Rating 6 - Okay. 84 out of 1025 reviews" "
Rating 4 - Poor. 49 out of 1025 reviews" "
Rating 2 - Terrible. 30 out of 1025 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jordin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice views
Stayed 1 night in Mar 2024

10/10 Excellent

ASHWIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Aisling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Affordable. Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We would stay here again! Lovely outdoor hottubs!
Stayed 1 night in Mar 2024

10/10 Excellent

Jaclyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location, close to shops and restaurants. The hotel staff is very friendly and the rooms are very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Wanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the outdoor hot tub with the falling snow it was magical. Nice and hot too. The stream room was nice. Lots of extra towels. Not sure where everyone was getting a housecoat from, but it would’ve been nice if we had them too. Probably have to ask front desk. The cafe is convenient and tasty. The complimentary breakfast was good. Great selection and fresh. Room was perfect for our family. Proximity to downtown was fantastic! We’ll be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice for our stay! We were looking for something inexpensive and weren't too concerned with any bells and whistles other than a hot tub and walkable to downtown. Well this turned out to be a pleasant surprise for the amount we spent. The hotel is much more modern on the inside than the outside suggests. We were originally placed on the bottom floor and I requested not to be and they gladly changed rooms. The rooms were clean as could be and although the one we had kind of had a weird layout, it was plenty big and had everything we needed with a view of the mountains. The hot tubs are amazing, they sit in the middle of the hotel but are outdoors which I loved. Staff was very helpful and friendly. I like that even though they don't allow snow equipment in the rooms, the locker service is complimentary (including a lock) and is inside in a secure location. Other places we've been to did not feel safe to leave equipment in. The continental breakfast was good. The best unexpected perk was the AMAZING coffee shop inside the hotel. Seriously the best coffee and pastries, the white chocolate mochas are made with real white chocolate... we had one every day and took pastries to go when we left. Everything was a short walk away. Parking was easy and there were extra covered spots outside for our vehicle that was too tall for the garage. I would definitely come again and recommend to friends!
Stayed 3 nights in Feb 2024

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved our stay in this beautiful hotel!
Stayed 2 nights in Feb 2024

8/10 Good

Neil, Okotoks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found Aspen Lodge to be an excellent option for our 2 night stay in Banff. Clean room, friendly staff, good breakfast & great location on Banff Avenue. Receptionist Stephanie was in particular very helpful & her attention to guests was above what we normally would expect - i.e. turning the hot tub jets back on without being asked when she passed by...
Stayed 2 nights in Feb 2024

10/10 Excellent

Saroj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were good and the property was clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Yeon Hee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great services!! Definitely coming back soon!! Thanks all.
Stayed 1 night in Feb 2024

10/10 Excellent

Yuan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and have hot tubs!
Stayed 1 night in Feb 2024

10/10 Excellent

hanieh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean ! So quiet and easy walk to restaurants!!! Very big Hot tub and so clean ! Definitely coming back
Stayed 1 night in Feb 2024

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our quiet stay and close to dinning options.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and efficient. Amenities are good and as expected
Stayed 1 night in Feb 2024

8/10 Good

Yoon, Bend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Feb 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet could be better
Stayed 1 night in Feb 2024

10/10 Excellent

Leslie

Travelled with family
Our experience was very positive! The front desk staff was helpful and friendly. I would recommend this property and stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Minh Phuong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Feb 2024

8/10 Good

Zoe

Stayed 1 night in Feb 2024

10/10 Excellent

Peter, Elora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to share with a buddy to go skiing for a few days! Layout with two separate areas was great.
Stayed 4 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean, comfortable rooms. Very nice outdoor hot tubs and steam room. Easy walking distance to shopping and dining
Stayed 1 night in Jan 2024

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well planned out, spacious and comfortable. Beds are great and felt really clean and well presented. The hot tub was incredibly beautiful! Every staff member was polite, friendly and happy to help with any questions. Check was fast, check out was easy. The location is perfect, super quick walk into the Main Street area. Highly recommend!
Stayed 1 night in Feb 2024

10/10 Excellent

Veronique

Stayed 2 nights in Jan 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect ! Easy public transit system!
Stayed 2 nights in Jan 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Great desk service. Clean and pleasant. Good value all around.
Stayed 7 nights in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was modern, clean, and the staff went out of their way to make sure we had everything we needed!
Stayed 1 night in Jan 2024

10/10 Excellent

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed ourselves and the lodge was full too. Great breakfast and the staff was wonderful. Thank you 😊
Stayed 1 night in Jan 2024

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property are excellent. The room has been nicely updated and the included breakfast is great. Overall a very good value!!
Stayed 7 nights in Jan 2024

10/10 Excellent

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Wallace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Will definitely be staying here again. The room was very nice and updated and the cafe downstairs is excellent. There was lots of parking with plug ins available which was helpful in the cold weather. The breakfast was okay but was free! Would overall recommend this place
Stayed 3 nights in Jan 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly staff. We put the housekeeping sign on our door two days in a row never got service so not sure why?
Stayed 3 nights in Jan 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel and great staff! Super clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Ron

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating
Stayed 1 night in Jan 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel in a great location. would stay again in a heartbeat.
Stayed 5 nights in Nov 2023

10/10 Excellent

Allysa Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and very accessible to all!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

caroline

Travelled with partner
Liked: Cleanliness, staff & service
The overall experience with the team at the Aspen Lodge was excellent. Having parking included in our room rate and breakfast were both perks. The property could use some upgrades with the windows and furniture. The room was freezing from the window and sliding glass doors causing you to roast or be cold. The furniture was a bit dated in the living room area, the closet was almost non-existent and the dresser drawers were hard to open/close.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Amir

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, would come here again
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very beautifully updated. The beds were very comfortable, the breakfast was superb, and the service was great. The only problem was that the parking lot was full and we had to park on the street our first night. Other than that, I'll definitely stay again on this property.

10/10 Excellent

Thi Khanh Thoa

Stayed 1 night in Oct 2023