Suwakyo Promenade Ski Holidays

Great location and atmosphere. Didn’t like that the elevator has to stop on the second floor every time. Breakfast not worth the price. But staff was so nice and friendly. Drinks here are SOOOO GOOD! Overall amazing stay would definitely book again.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Very clean and comfortable stay, with very helpful staff

We love staying at the New Otani Hotel. It is elegant and relaxing. The large Sogetsu ikebana arrangement is a great way to welcome guests and there are beautiful floral arrangements throughout the hotel. The Hinoki bath in our room was a wonderful experience. We enjoyed our view of the traditional garden while having breakfast. The view from the Garden Tower restaurant on the 40th floor was spectacular. The staff was highly professional, knowledgeable, and friendly. We intend to stay there again during future visits to Tokyo.

Conveniently located, great space with great amenities. Great for longer stays and 12 kilo laundry can be done so you are able to travel with less clothes. Fantastic place, I will definitely be back.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Convenient location next to Shinagawa station. Rooms were decent sized, clean, comfortable bed, and lots of bathroom amenities.

I booked the panoramic view suite for my mother and my sisters for Mother’s Day. They enjoyed everything. The view from the lounge and the room was amazing according to them.

Breakfast was great - a lot of variety. The bar in the upper floor is a great place to unwind. The amenities are generous.

Great place to stay, great staff, very clean, excellent breakfast, perfect location to transportation.

I wish the Godzilla terrace was open. The beds are very hard like a board. Great location in the heart of Shinjuku. Good access to subway and train. The limousine bus stop to and from the airport is one block away.

We didn’t eat on the property, staff was helpful, clean room, air conditioning worked well

The room were small, hardly get into the sink, the room was okay.

Great hotel, not too far from Ueno station (around 20mn walks), very comfy bed, all you need in the room. Only inconvenient is there is only one elevator and no stairs. So even if you want to take the stairs, you can't, its not. So don't leave at 10am for the checkout, at the same time than everyone... Otherwise, great litte hotel !