Mexico Romantic Holidays

Good view, small beach, limited dining

Very great and attentive staff always ready to help. Room service was really good aswell.

They need the AC at the lobby

We will definatly be visisting again, been a great experience

The check in process was really what made the stay challenging. I booked through Expedia and although they showed that the swim up suite was available with a double bed or a king size bed, there was not a way to choose which you would like. I booked the trip for myself and adult son so obviously I did not want a king size bed. When I got to the hotel to check in, the front desk clerk told me not only did they not have a swim up room with a double bed available but that the room they had with a double bed would be on the second floor, the room wouldn't be ready until 4pm (check in was 3pm) and that I would still have to pay the same amount. Based on my frustration she went to her boss and they "found" me the room I originally chose. We had to wait until 3pm to be checked in and were then told to wait by the bar downstairs for the bell hop to come with our luggage. After 45 minutes, I went back upstairs (the elevators did not work) and the staff said, they are down there waiting for you and calling your name (They were not) I went back down and 10 minutes later someone finally came. This experience made the experience a challenge from the beginning especially when it was my sons first time at an all inclusive resort.

The check in process was really what made the stay challenging. I booked through Expedia and although they showed that the swim up suite was available with a double bed or a king size bed, there was not a way to choose which you would like. I booked the trip for myself and adult son so obviously I did not want a king size bed. When I got to the hotel to check in, the front desk clerk told me not only did they not have a swim up room with a double bed available but that the room they had with a double bed would be on the second floor, the room wouldn't be ready until 4pm (check in was 3pm) and that I would still have to pay the same amount. Based on my frustration she went to her boss and they "found" me the room I originally chose. We had to wait until 3pm to be checked in and were then told to wait by the bar downstairs for the bell hop to come with our luggage. After 45 minutes, I went back upstairs (the elevators did not work) and the staff said, they are down there waiting for you and calling your name (They were not) I went back down and 10 minutes later someone finally came. This experience made the experience a challenge from the beginning especially when it was my sons first time at an all inclusive resort.

Very great and attentive staff always ready to help. Room service was really good aswell.

We will definatly be visisting again, been a great experience