Down duvets, in-room safe, desk, iron/ironing board

Reviews of The Yokohama Bay Hotel Tokyu

4.5 out of 5
The Yokohama Bay Hotel Tokyu
2-3-7 Minatomirai, Nishi-ku, Yokohama, Kanagawa-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1011 reviews" "
Rating 8 - Good. 228 out of 1011 reviews" "
Rating 6 - Okay. 51 out of 1011 reviews" "
Rating 4 - Poor. 19 out of 1011 reviews" "
Rating 2 - Terrible. 15 out of 1011 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous view from our window of the Cosmo clock and the bay!
Stayed 1 night in May 2024

10/10 Excellent

Emiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place!! Back again next year!
Stayed 1 night in May 2024

10/10 Excellent

Brian

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2024
Response from The Yokohama Bay Hotel Tokyu on 20 May 2024
Thank you very much for staying at our hotel

10/10 Excellent

Hanh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, large room, and there is limousine bus that can take you to and from Narita airport
Stayed 1 night in May 2024
Response from The Yokohama Bay Hotel Tokyu on 15 May 2024
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, large, well appointed rooms, friendly and helpful staff, great value for a facility such as this. Would definitely stay there again and recommend it to my friends.
Stayed 2 nights in May 2024
Response from The Yokohama Bay Hotel Tokyu on 8 May 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
great service and facility. Shower and bathroom are great. directly connected to the train station underground. very convenient.
Stayed 1 night in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 4 May 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is just as expected and some… staff are very helpful
Stayed 2 nights in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 4 May 2024
Thank you for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional, curious and accommodating. Very good location for getting around (above the Minato Miri station). Would stay again!!
Stayed 2 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 25 Apr 2024
Thank you very much for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

toshio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Convenient location. Perfect for our needs
Stayed 2 nights in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 25 Apr 2024
Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 8 May 2024
Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

JOSEFINA

Travelled with group
Luv this hotel - situated in the heart of the city - convenient to a lot of sights and eateries - and the room we had was spacious and had a balcony with a nice view - will recommend this hotel
Stayed 2 nights in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 20 Apr 2024
Thank you very much for staying at our hotel.We look forward to seeing you soon on your next visit.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Great location downtown.
Stayed 2 nights in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 20 Apr 2024
Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Utafumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did not have a fully accessible room for disabled guests. We have already contacted the hotel regarding this, so we were informed ahead of time, so we knew what to expect, but still it was a little more challenging than we expected. The rooms were considered "barrier-free" and we were provided with bathroom chairs and shower mat to help so it was sufficient. However, the toilet did not have a railing which was difficult for my parent who had a mobility challenge. The bathroom also had a separate toilet with a door which can be a challenge for a mobility challenged guest. I hope that in the future, the hotel can make a few rooms modified and be available for fully disabled guests' needs. The hotel lobby had a fully accessible bathroom which was very helpful. All hotel staff was very helpful and the location was excellent. The view from the room (the bay view) was spectacular. We will consider staying here again. Thank you.
Stayed 1 night in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 20 Apr 2024
Thank you very much for staying at our hotel the other day.We look forward to seeing you soon on your next visit.

10/10 Excellent

Belinda

It’s a good location and friendly staff
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 14 Apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Cassandra

Stayed 2 nights in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 4 May 2024
Thank you very much for staying at our hotel the other day.We will continue to promote better service in the future.We sincerely look forward to your next visit.

8/10 Good

Alan

Stayed 3 nights in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 4 May 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We look forward to seeing you soon on your next visit.

10/10 Excellent

Peter

Stayed 1 night in Apr 2024
Response from The Yokohama Bay Hotel Tokyu on 25 Apr 2024
Thank you very much for staying at our hotel.

8/10 Good

Mei Ling

Travelled with partner
Liked: Cleanliness, amenities
dated hotel but close to cruiseport and on limousine bus route
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 7 Apr 2024
Thank you very much for having us stay at our hotel.

10/10 Excellent

Ita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, central big room
Stayed 2 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 7 Apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.We look forward to seeing you soon on your next visit.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 7 Apr 2024
Thank you very much for using our hotel hotel.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and helpful. Room was incredible. Would absolutely stay here again.
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Mar 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.

10/10 Excellent

nury, Boca Raton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very helpful. Excellent breakfast selection
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Mar 2024
This time, thank you for staying at our hotel from some hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Amenities
.
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Mar 2024
この度はご宿泊頂き誠に有難うございます。今後も多くの方に選ばれるホテルになるよう取り組んでまいります。お客様の又のご来館を心よりお待ち申し上げます。

10/10 Excellent

Florfina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Employees are very friendly.my room have a nice view, andvery clean .
Stayed 3 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

6/10 Okay

Hiromi

Travelled with family
Liked: Staff & service
The hotel needs some updates as it is dated. There were not enough electric plugs to charge.
Stayed 3 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

SHIHCHIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice the hotel.
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 18 Mar 2024
Thank you for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Kazuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜景が最高!
Stayed 1 night in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 18 Mar 2024
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。またのご利用をお待ちしております。ありがとうございました。

10/10 Excellent

Scott

Travelled with partner
Love the location and super friendly and polite staff
Stayed 4 nights in Mar 2024
Response from The Yokohama Bay Hotel Tokyu on 9 Mar 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A totally excellent experience and the highlight of our visit to Japan. The buffet was also supremo.
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 23 Feb 2024
Thank you for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

hokhon s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 23 Feb 2024
Thank you very much for your stay at our hotel.

8/10 Good

Kuninori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 20 Feb 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 17 Feb 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Douglas

Stayed 2 nights in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 16 Feb 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.

10/10 Excellent

Reasmei, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was walkable and near everything
Stayed 1 night in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 16 Feb 2024
Thank you very much for staying at our hotel.

10/10 Excellent

Olivia

Stayed 2 nights in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for staying at our hotel

8/10 Good

Kuninori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff help me stay as much as the maximum stay. It is impressive.
Stayed 3 nights in Feb 2024
Response from The Yokohama Bay Hotel Tokyu on 13 Feb 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We look forward to seeing you soon on your next visit.

10/10 Excellent

karen

Stayed 5 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 24 Mar 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Sushil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Exceptional breakfast with many options. Bay club lounge is certainly worth the booking.
Stayed 3 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Jan 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We look forward to seeing you soon on your next visit.

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, near train station and plentiful of shops and food options nearby.
Stayed 4 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Jan 2024
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.

10/10 Excellent

Danytza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay!
Our room was ready as soon as we got to the hotel. Check in was smooth and the customer service were very kind and helpful. There were a lot of employees who spoke English. We always had a clean room to come back to! Even if we had stayed during their cleaning period they would come back after we’d left. There is a station right underneath the mall the hotel is located in. So transposition was always very easy. I would stay here again in the future. We absolutely loved our stay.
Stayed 14 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 30 Jan 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

6/10 Okay

Avni

Stayed 2 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 12 Jan 2024
Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Satra, Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Jan 2024
Response from The Yokohama Bay Hotel Tokyu on 15 Jan 2024
Thank you very much for using our hotel.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is recommended for families with kids. If y
Stayed 3 nights in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 12 Jan 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

RAMON, Lawton

Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 30 Jan 2024
Thank you very much for using our hotel hotel.

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 12 Jan 2024
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。

10/10 Excellent

Nanaho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 13 Feb 2024
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。またのご利用をお待ちしております。ありがとうございました。

10/10 Excellent

Nanaho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 13 Feb 2024
この度は横浜ベイホテル東急をご利用頂き誠にありがとうございました。また、貴重なお時間に投稿も感謝申し上げます。次回のご利用を心よりお待ちしております。

10/10 Excellent

Hiromi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility are nice, gorgeous, and located at a convenient location. Staffs were very nice, especially a new staff and her supervisor at the pool facility. Check-in staffs were a little overwhelmed since it was a busy time to check-in. The staffs at the shuttle bus to the airport was nice and helpful. I really enjoyed their breakfast buffet, except a time when I was there at the same time with tour people.
Stayed 5 nights in Nov 2023
Response from The Yokohama Bay Hotel Tokyu on 31 Dec 2023
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute perfect location for easy transportation access! The hotel is connected to Queens Square which is a mall and train station line. We were able to travel to Tokyo and other spots with no troubles.
Response from The Yokohama Bay Hotel Tokyu on 25 Dec 2023
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Steven

Great for families with young kids. Amazing view, so close to Cosmo World, and connected to
Stayed 1 night in Dec 2023
Response from The Yokohama Bay Hotel Tokyu on 21 Dec 2023
Thank you for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.