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Reviews of JP Emerald Hotel

3 out of 5
JP Emerald Hotel
36 Prapa Road, Tambon Nai Mueang, Amphoe Mueang, Yasothon, Yasothon

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 32 reviews" "
Rating 8 - Good. 13 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
What a waste of effort by the kitchen staff who go to a lot of effort to prepare good food for guests only to have their efforts wasted as all food dishes set out in the buffet were cold. Fried eggs were miserable looking, cold and covered in cold cooking oil. All the other nice looking Thai food items were also cold, including rice. Only one dish had a burner lit under it - porridge. All the rest was cold. What a waste of effort of the kitchen staff. We booked 4 rooms for 7 guests and all had the same comment about the food. We will not stay at this hotel again and suggest the hotel management take the time to correct the cold food issue, otherwise people will confined alternative hotel accommodation.
Stayed 1 night in Mar 2024

10/10 Excellent

James E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with nice rooms.
The JP Emerald is an older hotel, but they did implement a remodeling program about 3 years ago, which has really improved the rooms. The staff are extremely helpful and wish to accommodate your stay. I'm just a one nighter coming and going from Bangkok to Savannakhet and this hotel is perfect for me. I really like getting up in the morning, having breakfast and hitting the road. JP Emerald makes that easy.
Stayed 1 night in Jan 2024

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived the morning after my booking due to start because of late wedding organising commitments in ubon, the staff were very rude & said my room was not available even though I had paid, the room was dirty & a disgrace with insects even in the bed, I did not stay & found a proper hotel, even though I have paid for it, so unhappy.
Stayed 4 nights in Dec 2023

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff but hotel is tired looking
We have stayed multiple times at The Emerald. Glad to see new drapes in the rooms. Had to move room due to lack of Wifi. 2nd room was better, but shower floor flooded. Need to clean out drains, probable clogged with hair. Bathroom grout dirty and can easily be cleaned ( both rooms! Breakfast was ok. Staff tried to please and were friendly, but they need to be given the tools to be able to do their jobs more efficiently. Hopefully things will get better upon our return this or next year
Stayed 2 nights in May 2022

8/10 Good

Donald

Stayed 3 nights in May 2022

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Thai Hotel
Stayed 3 nights in May 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok stay. Property in need of renovations
Have stayed at The JP Emerald a few times in the past. Property was sold out with a convention. Friendly staff, room was average, needs renovations. Bed was hard. Breakfast cook to order was quite good. Overall ok.
Stayed 7 nights in Apr 2021
Response from Kete on 22 Apr 2021
Thank you very much for staying with us and we look forward to taking care of you again in the next opportunity

8/10 Good

James E

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from kete on 25 Dec 2019
Thank you. We remember to follow the advice and agreements of the company. With regards

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
The Emerald is a jewel in Yasothon
The staff at the JP Emerald were great. The room I was given had a plugged shower drain and they moved me to a different room. I really do not like the short chairs as compared to the high dressing mirror counter. I had to use the end table to put my laptop computer on to manage some email. The food was great, but they need to put some coffee in the room that does not have cream and sugar already added.
Stayed 1 night in Dec 2019
Response from kete on 25 Dec 2019
Thank you for your comment. We will do everything for the satisfaction of our customers. With respect

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, room comfort
Okay hotel
Overall the hotel is clean and well maintained. The room was big and clean with some rather old furnishings. The staff was friendly and attentive. The bathroom design was cool, but poorly built, the water from the shower went all over the bathroom floor. The wifi was horrible on the 5th floor, they have zero overlap in their coverage of the wifi signal. It almost impossible to use.
Stayed 3 nights in Nov 2019
Response from kete on 21 Nov 2019
Dear respected customers We sincerely apologize for the inconvenience in your stay with us. And thanks for the good advice Today, we have changed the wifi router. Is the latest model to serve you We are happy to wait for you to use the service again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here because is close to my friends have booked many times durring big festival here staff is always very helpful
Stayed 1 night in May 2019
Response from RESERVATION on 7 Jun 2019
We are very grateful to trust us. Hope that the next opportunity you will come to us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dated, but very clean and friendly staff, but like other hotels in Thailand 🇹🇭 the beds are hard
Stayed 1 night in Jan 2019
Response from kete on 2 Feb 2019
Thank you to the respected customers. We will improve.

6/10 Okay

Gregg619

Liked: Cleanliness, staff & service
Disliked: Room comfort
The people are fantastic and location is great... The room and facilities are outdated and aging rapidly.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Francis

Liked: Cleanliness, staff & service
Old hotel buth cleane
Old hotel buth cleane no breakfast buffet
Stayed 4 nights in Mar 2018

10/10 Excellent

P E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
A very quiet night for the hotel when I was there but super service, good breakfast (even American style if desired). Two nearby bars and several restaurants if desired; the bar a bit noisy until late so if mild noise is an issue I suggest requesting a room on the north side of the hotel.
Stayed 1 night in Jan 2018

8/10 Good

Michael Edward

Business traveller
Liked: Cleanliness, staff & service, room comfort
This was not the newest Hotel in the city. With that said I didn't expect it to be totally updated. It is a good place for the night. The rooms was clean, came with refrigerator which I didn't expect. I had booked two rooms and the TV wasn't working in one room. They quickly came fixed it. I ordered room service food was good too.
Stayed 1 night in Feb 2024

8/10 Good

Juergen

Liked: Cleanliness, staff & service
Grosses älteres Hotel für Kurzzeitaufhalt
Etwas älteres Hotel. Das Zimmer war sauber. Der Service nett. Einmal haben wir gefrühstückt. Es war Standart. Wir würden das Hotel für einen Kurzaufenthalt wieder nehmen.
Stayed 3 nights in May 2023

8/10 Good

Kamolpat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In overall is good
Stayed 1 night in Apr 2023

8/10 Good

ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Svunna tider
Stort hotell med konferens lokaler. Lite trött med inredning i rummen som är charmigt gammal, kan inte låta bli att få ett leende när man ser media centret för tv o audio. Hela hotellet ger en öststats känsla ifrån svunna tider, och då menar jag det positivt. Stora salar stora rum, till på köpet balkongen var stor. Mycket god mat.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Kete on 28 Oct 2020
เรียนลูกค้าที่เคารพ ขอบคุณที่ใชบริการที่โรงแรมขอวเรา

6/10 Okay

saowalak

Stayed 1 night in Jul 2020
Response from เกด on 29 Jul 2020
ขอบพระคุณลูกค้าที่ใช้บริการกับเรา คำแนะนำของท่านเราจะนำไปปรับปรุงต่อไปค่ะ

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from kete on 4 Mar 2020
Thank you

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
โรงแรมเก่า อาหารเช้าแย่ อยู่ริมเมือง ใม่มีร้านค้าทั้งภายในและรอบๆ มีดีอย่างเดียวคือใหญ่
Stayed 2 nights in Feb 2019
Response from เกด on 6 Mar 2019
ทางโรงแรมต้องขอโทษลูกค้าที่ทำให้ไม่ได้รับความสะดวกสบายเท่าที่ควร ทางเราจะนำคำแนะนำของท่านไปปรับปรุงแก้ไขให้ดียิ่งขึ้นต่อไปค่ะ ขอบคุณค่ะ

4/10 Poor

Kamthon

Disliked: Staff & service, room comfort
เก่าไปหน่อย
Stayed 1 night in Oct 2018
Response from kete on 2 Feb 2019
Thank you to the respected customers. We will improve.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
โรงแรมค่อนข้างเก่ามาก พบรอยด่างทั่วไป แต่ก็ไม่ได้สกปรกในบริเวณอื่นนอกจากพรม ห้องกว้างและเงียบพอสมควร สัญญาณไวไฟค่อนข้างอ่อนมากในห้องพัก พนักงานช่วยถือกระเป๋าขึ้นไปและเช็คความเรียบร้อยของห้องคร่าวๆก่อน
Stayed 2 nights in Jul 2018
Response from เกด on 19 Sept 2018
เรียนคุณลูกค้า ต้องขอขอบคุณที่ให้คำแนะนำ ปัจจุบันนี้ทางโรงแรมเราได้ปรับปรุงในส่วนนี้แล้วโดยปรับเปลี่ยนจากที่เป็นพรมเปลี่ยนพื้นกระเบื้อง ส่วนระบบไวไฟ ได้แจ้งในส่วนแผนกไอที ปรับปรุงแก้ไขแล้วค่ะ ขอแสดงความนับถือ

4/10 Poor

Pichaya-Pensiri

Disliked: Cleanliness, property conditions & facilities, room comfort
ควรปรับปรุง
ห้องพักมีมดตัวเล็ก ๆ ตรงหน้ากระจก พรมสกปรกมากมีคราบสกปรก ห้องน้ำท่อตัน อาบน้ำเสร็จน้ำท่วมข้อเท้าพอดี แต่ก็ได้รับการแก้ไขทันที ผ้าปูโต๊ะห้องอาหารเก่ามากมีรอยด่าง คราบเปื้อน สมควรเปลี่ยน
Stayed 1 night in May 2018

8/10 Good

Supaporn

Liked: Staff & service, room comfort
ใกล้สถานที่สำคัญต่างๆ
Stayed 1 night in May 2018

8/10 Good

Nimit, Nonthaburi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
การต้อนรับ
ถึงแม้จะเข้าเช็คอินมืดแล้วก็ยังรออยู่ รวมทั้งห้องอาหารไม่มีลูกค้าท่านอื่นอยู่เลย นั่งคนเดียวพนักงานก็ยินดีที่จะให้บริการ

8/10 Good

Marc und Tangmo, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etwas in die Jahre gekommenes Hotel mit Charm
Freundliches Personal, gute Küche, saubere grosszügige Zimmer und sogar eine Badewanne - wir haben uns sehr wohl gefühlt in diesem Hotel
Stayed 3 nights in Oct 2017