Special check-in instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements
Guests booked in the Mystery Room category may be required to change rooms during their stay.
Please note: During low tide, the water level at the beach recedes and exposes rocks and coral beds which may be inconvenient for swimming. Guests are recommended to use the swimming pool during this time.
The credit card used to book the reservation must be presented by the cardholder at check-in. Any other arrangements must be coordinated with the property prior to arrival.
All Hillside Zone room types are accessible by Cable Car only. The cable offers guests a unique jungle experience and great sea views while travelling to their room. The cable car operates twice a day: 8 AM-Noon and 5 PM-9 PM. Guests can request Tuk Tuk service at the reception when the cable car is closed. For the comfort and safety of guests, this service can be slow and involve short delays. For guests that prefer more timely access to resort amenities, Pool Zone rooms are an ideal choice.