Top Hotels Near Xcacel-Xcacelito Sanctuary in Tulum from NZ$126

"Everything was perfect !"

"This place is absolutely horrible. Where should I start? 1. Our room smelled mold - so bad that all our luggage and clothes came home smelling moldy. We asked to change rooms and received no assistance from the concierge. 2. This resort is marketed as a BRAND NEW resort - this is a 100% lie. The rooms smelled horribly and even the gym had multiple buckets to collect the water leaking from the ceiling. Additionally, it was advertised as 'on the beach' - which was a complete lie. A shuttle was required to get to the beach. 3. The food was almost inedible. Disgusting. 4. The customer service at the front desk was beyond poor. They received many complaints not just by me - due to the smell, the lack of availability of the al a carte restaurants (promised in the booking), the lack of AC in any of the restaurants or common areas. 5. No AC - need I say more? Even the AC in our room was broken for half of our trip."

"Tucked deep inside Dos Ojos Park (note: expect dirt roads and drive slow—it's part of the adventure!), this boutique hotel is a sanctuary for those looking to truly unplug. You'll be sharing the space with beautiful wildlife, be prepared for a real jungle experience. We stayed in the villa with a private cenote-water pool and a lovely outside patio perfect for evening reading. Be advised: there are no TVs, which is exactly the point! The continuous sounds of the jungle provided the most relaxing soundtrack. The beds were incredibly comfortable, and our room was impeccably maintained daily. The service was phenomenal. Every staff member we interacted with was happy, smiling, and incredibly friendly. A huge thank you to Jorge, Sebastian, Arturo, and Gabby for their dedication. Jorge went above and beyond to make my birthday so special—I felt like the only guest there! He even helped us out big time when we had a minor rental car issue. The common areas, also featuring cenote-fed pools, maintain a consistently relaxing and romantic vibe. If you're looking for a party, this is not it; this is a chill, respectful, and romantic retreat. The chef curates truly delicious dishes; we happily ate on-site at least once a day. The drinks were outstanding. We also highly recommend the Temazcal ceremony for a deeper, enriching experience. Please be respectful of the property's heritage. The Yellow Nest is a memorable, special property, with friendly/helpful staff. 10/10 Recommend!"

"Everything was wonderful and everyone was so kind and helpful The only complaints would be was the food was very salty and also all of the buffet food was cold unless you had them cook it right there in front of you, I will definitely recommend this to anyone and I’m looking forward to returning"

"Capilano and Luis at the snack bar were amazing!"

"The property was beautiful. The"

"It was awesome to stay at Casa de Las Joyas. We loved having two cenotes right outside the door. Xcacel Beach was a dream, and being able to explore Cuidad Chemuyil and Zama from this location was perfect. "

"Beautiful resort, service is unparalleled and great restaurants "

"Staff are very friendly and attentive, the mini bar was always well stocked, and the housekeeping went above and beyond to make our room tidy and clean everyday! The Spa was a definite highlight! Some of the best treatments I've ever had, I highly reccomended the Mayan Massage Experience! This was our first all inclusive experience, and I dont think it will be our last!"