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"Overall - it was customer service - help and support. A couple of minor challenges were resolved swiftly. It's a nice hotel "

"Very clean room and very polite friendly staff we totally enjoyed our stay and will definitely be returning"

"Yes. Perfect"

"The hotel was spotless. All of the staff were excellent - professional, courteous and friendly. The food - breakfast and evening meal was well cooked and decent sized helpings. "

"Very good only one thing no wash in dispencer bag was empty, but i always take some of my own. Very clean, breakfast very good. "

"Room Clean and warm "

"Clean room, nice staff and good amenities to n a nice setting "

"Lovely greeting on arrival. Parking on the doorstep which is a bonus being in the centre of Kendal. Check in was simple having already completed the online form. Facilities available were explained to us and we headed up to our room. We were a little cross with ourselves for not bringing our swimming costumes!! Room was spotless and lovely and warm. Bathroom was also clean. Love the fact that in the bathroom they have a note saying if you’ve forgotten toothpaste/brish/razors etc they have them at reception, simple but brilliant should you need. We had a great view of the river from our room, we couldn’t have asked for more. We didn’t eat or drink here but the bistro looked beautiful and inviting. Whilst the rooms aren’t super modern, they are comfy, clean and the staff are brilliant. We will choose to book here again when we head up to Kendal. In a perfect location for walking into town to explore the area. Many thanks "

"Yes I managed to get into the hotel room at about 10 am and had a swim in the morning the food is very good and all the staff are very friendly and helpful "