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"Bar menu was very limited & the dining room was closed. The room was poor even though it was supposed to be an ‘executive double .’ I really don't think the room had been serviced correctly after the previous guest . I needed to ask for a clean duvet cover. That says it all. However , the receptionist was very pleasant and very helpful. Apparently the hotel is due to be refurbished & in my humble opinion that cant come soon enough . Great view though !! "

"Hotel was stoplessly clean. Check in quick and easy. Room was spacious, and again spotlessly clean. Bed very comfortable and breakfast the next day was delicious Highly recommend 5 stars from me."

"I was made welcome by friendly and professional staff from start to finish. There was also a fire alarm event at the start of my stay which I thought was managed well but I would reccommend using a Megaphone when communicating directions with the evacuated guests."

"Staff always friendly and helpful. breakfast was great and again staff very good"

"We had a great one night stay at the Hex hotel before visiting the zoo. The hotel was immaculate and the rooms were well thought out for families."

"Very friendly staff who were extremely helpful. The room was excellent, spacious and comfortable with a very big shower in the bathroom. Breakfast was excellent. I’ll Definitely stay again."

"Friendly welcoming reception staff, room nicely decorated for our wedding anniversary. Evening meal and breakfast very nice."

"Ok"

"Wonderful customer service. I phoned to say that I would be late for final check in (10pm) and Alexandra, the lovely lady on the front desk, made sure I was checked in dignity and made me feel so safe about arriving late. This was my second time visiting The Swan for work trips to Blyton Park track. Couldn’t recommend this B&B enough. Perfect for solo female travellers."