Suite, 1 Bedroom, View
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Reviews of The Westin Resort & Spa, Whistler

4 out of 5
The Westin Resort & Spa, Whistler
4090 Whistler Way, Whistler, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 922 out of 1443 reviews" "
Rating 8 - Good. 301 out of 1443 reviews" "
Rating 6 - Okay. 106 out of 1443 reviews" "
Rating 4 - Poor. 62 out of 1443 reviews" "
Rating 2 - Terrible. 52 out of 1443 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from andrew on 23 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in May 2024
Response from andrew on 20 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 1 night in May 2024
Response from andrew on 20 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Parking should de included Pillows were not comfortable and I asked for thin ones and the hotel did not have others.
Stayed 2 nights in May 2024
Response from andrew on 20 May 2024
Thank you for taking the time to give us your valuable feedback. The pillows are a new Westin standard but we will purchase a few pillows which are flat.

6/10 Okay

Dean

Liked: Property conditions & facilities
We’ve stayed at this Westin many times. I am a Bon Voy member but booked the room from Expedia because it was cheaper. They had my account on file. They basically treated us cheaper. Room was right by the elevator and had the adjoining room doors so we could hear very word of our neighbour’s who woke us up at 1am as they were extremely loud. The also would not allow a kate check out for 2 which normally we would get automatically, because someone was checking in the same day. Give me a break. It’s shoulder season in Whistler in early May and I seriously doubt the entire hotel was booked on a Sunday that our room was taken. Not trying to sound petty or high maintenance, but $400/night during a non busy period, they could have done better. Not sure we’ll be back
Stayed 1 night in May 2024
Response from andrew on 16 May 2024
Thank you for taking the time to give us your valuable feedback and I am so sorry that you had some challenges during your stay with us. I hope you give us another opportunity to make sure you are well looked after.

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andrew on 16 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2024
Response from Andrew on 16 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Jaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage had tight driveway. Pool should be open later than 10pm.
Stayed 1 night in May 2024
Response from andrew on 11 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

HAO YU

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel complex has a pleasant atmosphere overall
Stayed 1 night in May 2024
Response from Andrew on 11 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Jeremy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They remembered it was our anniversary! One of the nicest hotels we have stayed in! Thank you so much :)
Stayed 3 nights in May 2024
Response from Andrew on 11 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and the room was very clean!
Stayed 1 night in Apr 2024

10/10 Excellent

Krystal

Stayed 2 nights in May 2024

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Andrew on 4 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Scott, Vancouver

Stayed 2 nights in Apr 2024
Response from andrew on 20 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Xin Mei

Stayed 2 nights in Apr 2024
Response from Andrew on 16 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Nieka, West Vancouver

The staff were great but there was a band group that caused much disruption to my stay - we should be notified prior to booking to know that such an event is going on
Stayed 3 nights in Apr 2024
Response from Andrew on 24 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Ellen

Stayed 2 nights in Apr 2024
Response from Andrew on 16 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Very helpful & friendly staff.
Stayed 2 nights in Apr 2024
Response from Andrew on 24 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Mark, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities
It looked like they had not cleaned under the bed in several years which makes you think how well the rest of the room has been cleaned.
Stayed 6 nights in Apr 2024
Response from andrew on 21 Apr 2024
Thank you for your feedback.

10/10 Excellent

WEICHIANG

Stayed 1 night in Apr 2024
Response from Andrew on 11 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Ashley

Stayed 6 nights in Apr 2024
Response from Andrew on 11 May 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the kitchen in the loft room, real handy to prepare small meals. Wish for them to upgrade the kitchen utensils to compete better with AirBnb options. Facilities and Staff service are all great! Location is perfect just next door to the Whistler gondola and village.
Stayed 2 nights in Apr 2024
Response from Andrew on 17 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

8/10 Good

Saman

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean , nice kitchen and great valet staff.
Stayed 1 night in Apr 2024
Response from Andrew on 17 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

10/10 Excellent

Xue

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Andrew on 17 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, family fun!
Stayed 2 nights in Apr 2024
Response from Andrew on 14 Apr 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Andrew on 14 Apr 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Leslie

Travelled with family
Liked: Property conditions & facilities
Friendly staff - great property and lovation
Stayed 1 night in Apr 2024
Response from Andrew on 14 Apr 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Arantxa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. Located a couple of minutes from the Gondola that takes you to the top of the Whistler mountain, and at the same time you can walk everywhere in the village. Lots of restaurants and bars at walking distance. The rooms are comfortable and spacious enough. The breakfast buffet offers many options including made to order omelettes. A bit on the expensive side, but normally priced for Whistler. One thing I would change is the ski valet. They only take your skis, and you have to bring your poles and boots to your room, and valet is not included in the price you pay for the room (we've been to the Fairmont Chateau in the past and the ski valet was included, and they take poles and boots too, which is very convenient). Overall we had a great stay and I would highly recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Andrew on 10 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Jackelyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrew on 10 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Gloria

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Andrew on 10 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrew on 8 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Jacob

Stayed 1 night in Apr 2024
Response from andrew on 27 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Kenneth A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It has a great location near ski school and gondola as well as restaurants and shops.
Stayed 3 nights in Apr 2024
Response from andrew on 7 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Jill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were terrible, our room was not cleaned for 2 days, time was not taken to make beds correctly with properly fitting sheets, shower gel was empty in the bathroom for 3 days despite me requesting it to be filled. considering this is a ski resort hotel there was nowhere to dry/hang or store anything, and they charge $11 per day per person to store your skis - I have never stayed anywhere in a ski resort that doesn't have ski storage facilities included - absolute rip-off charging $11 per day for each person. Ridiculously expensive breakfast so didn't bother with that. Ski valet was a joke - my son tried to drop his skis at 4.15pm and they wouldn't take them as they said they were closed - even though they were still there they wouldn't take his skis. Would def choose to stay somewhere else in Whistler in the future.
Stayed 8 nights in Mar 2024
Response from andrew on 7 Apr 2024
Thank you for taking the time to give us your valuable feedback. Will give your feedback to the various department leaders.

10/10 Excellent

paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, perfectly located.
Stayed 4 nights in Mar 2024
Response from andrew on 3 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Simi

Liked: Cleanliness, staff & service, amenities
Good location. Decent stay. Bed was very uncomfortable.
Stayed 3 nights in Mar 2024
Response from Andrew on 3 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

6/10 Okay

Zuyu, Vancouver

Travelled with family and small children
Disliked: Property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from andrew on 2 Apr 2024
Thank you for your feedback. Look forward to welcoming you back soon.

8/10 Good

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to much for kids.
Stayed 7 nights in Mar 2024
Response from andrew on 1 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Kamran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience again.
Stayed 1 night in Mar 2024
Response from Andrew on 1 Apr 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very convenient location, walking distance to gondolas and lifts. Right on Whistler Village
Stayed 7 nights in Mar 2024
Response from andrew on 31 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

8/10 Good

ying

Liked: Cleanliness, property conditions & facilities
Staff working at ski storage was not very nice
Stayed 1 night in Feb 2024
Response from Andrew on 31 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, so close to Gondola，thank you!
Response from Andrew on 25 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!
Stayed 3 nights in Mar 2024
Response from andrew on 25 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Serra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely friendly and helpful. I absolutely loved the concierge staff; especially the lovely ginger haired lady…blanking on her name. You can’t beat its location. A few minute walk from ski lift and restaurants. I highly recommend this place.
Stayed 4 nights in Mar 2024
Response from Andrew on 25 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Alexandra

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Andrew on 25 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Andrew on 25 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew on 20 Mar 2024
Thank you for taking the time to give us your valuable feedback, look forward to welcoming you back soon.

10/10 Excellent

Jose, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from andrew on 17 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was very nice to have inside a hotel room! I think the coffee machine could be a little better but it made tea good enough. Having shuttle service was also a plus. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from andrew on 13 Mar 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Lionel

Liked: Cleanliness
Disliked: Amenities
Asked for my surname rather than my name. No washing facility that works no dry cleaning service. No dishwashing powder supplied. Firerock bar excellent ski hire excellent breakfast excellent
Stayed 8 nights in Mar 2024
Response from andrew on 11 Mar 2024
Thank you very much for your valuable feedback.