Exterior

Reviews of Pan Pacific Whistler Mountainside

4 out of 5
Pan Pacific Whistler Mountainside
4320 Sundial Crescent, Whistler, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1005 reviews" "
Rating 8 - Good. 215 out of 1005 reviews" "
Rating 6 - Okay. 61 out of 1005 reviews" "
Rating 4 - Poor. 29 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Pitt Meadows

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay at the Pan Pacific Whistler Mountainside.
Stayed 1 night in May 2024

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, excellent food at Dubh Linn Gate pub.
Stayed 5 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Madelaine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Room was right next to long horns so super loud all night and they put us next to the house keeping which was also extremely loud and slamming/creaking doors.
Stayed 1 night in May 2024
Response from Ruslan, Pan Pacific Whistler on 22 May 2024
Dear Madelaine,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the noisy housekeeper service room. Please be assured that we will address this issue to ensure a better experience for our guests in the future.Regarding the outside street noise, we regret that it is beyond our control, but we want to assure you that it typically subsides by 10 pm. However, we are always ready to assist and can arrange to relocate your room promptly upon a brief call to the front desk.We hope that despite these challenges, you were still able to enjoy your time in Whistler. We would love to have the opportunity to welcome you back in the future. Please feel free to contact us in advance to request a quieter room, and we will do our best to accommodate your needs.Warm regards,

10/10 Excellent

Manjinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is always a hassle, and they made it easy with their vallet. Their mountain side location is situated next to good restaurants and bars.
Stayed 1 night in May 2024
Response from Farida Samadzade on 22 May 2024
Dear Manjinder,Thank you for choosing to stay with us.We are happy that you enjoyed our valet parking services, our hotel location and your stay in general was enjoyable.We are looking forward to welcome you back.Warm Regards,Farida S. Guest Experience Manager

10/10 Excellent

Brittney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location and the poolside vibes
Stayed 2 nights in May 2024
Response from Farida Samadzade on 20 May 2024
Dear Brittney,Thank you so much for amazing review !We are happy that you enjoyed hotel location, our services and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

aric

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from Farida Samadzade on 18 May 2024
Dear Aric,Thank you for fantastic rating!We are happy that you enjoyed your stay and looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

8/10 Good

Anna, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Farida Samadzade on 19 May 2024
Dear Anna,Thank you for staying with us.Please do not hesitate to contact us if we can do anything to make your stay 5/5 in future.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and proximity to lifts
Stayed 1 night in May 2024
Response from Farida Samadzade on 17 May 2024
Dear Clayton,Thank you for your amazing feedback.We are happy that you enjoyed your stay and looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Farida Samadzade on 14 May 2024
Dear David,Thank you so much for amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 3 nights in May 2024
Response from Ruslan, Pan Pacific Whistler on 14 May 2024
Dear Bruce,Thank you for your best rate for us!Hope to see you again!Sincerely,

10/10 Excellent

Rhonda or Jay, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great weekend for girls trip. All of the staff were absolutely amazing.
Stayed 2 nights in May 2024
Response from Elisa on 13 May 2024
Dear Rhonda and Jay,thank you so much for your great review!We are so happy to hear that you enjoyed your stay with us.We hope to welcome you back in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Ruby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Friendly, attentive staff, overall had an excellent stay and wonderful experience.
Stayed 2 nights in May 2024
Response from Elisa on 13 May 2024
Dear Ruby,thank you so much for your great review!We are so happy to hear that you enjoyed your stay with us.We hope to welcome you back in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Ashie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elisa on 13 May 2024
Dear Ashie,thank you so much for your great review!We hope to welcome you back in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Emily on 12 May 2024
Dear Kyle,Thank you so much for this fantastic review.We are so glad that you had a good stay and we hope to see you again soon.Best wishes,Emily Front Office Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great 1 night stay. Nice pool area,
Stayed 1 night in May 2024
Response from Elisa on 11 May 2024
Dear Margaret,thank you for the positive review!We are happy that you have enjoyed your stay and look forward to welcome you back in Whistler soon!Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel.
Stayed 1 night in May 2024
Response from Farida Samadzade on 8 May 2024
Dear Christine,Thank you for choosing to stay with us.We are happy that you enjoyed your stay and looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Farida Samadzade on 7 May 2024
Dear Shawn,Thank you for your fantastic rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Farida Samadzade on 7 May 2024
Dear William,Thank you for your amazing rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and right next to mountainside
Stayed 1 night in May 2024
Response from Elisa on 5 May 2024
Dear Dave,thank you for the great review of our hotel!We are happy that you enjoyed your stay and look forward to welcome you back soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Maria S

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Elisa on 5 May 2024
Dear Maria,thank you for the great review of our hotel!We are happy that you enjoyed your stay and look forward to welcome you back soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

xi

Liked: Cleanliness, amenities
Clean
Stayed 1 night in Apr 2024
Response from Elisa on 29 Apr 2024
Dear valued guest,thank you so much for the great review!We are looking forward to welcoming you back in Whistler soon!Best regards,Elisa StoesserGuest Experience Manager

8/10 Good

Krishnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was okay
Stayed 3 nights in Apr 2024
Response from Emily on 28 Apr 2024
Dear Valued Guest,Thank you so much for your review, I am glad that you had a good stay, apologies if anything was missing to make it 5/5 for you. Do feel free to reach out if you have any specific feedback for us. We hope to see you again next time.Best Wishes,EmilyFront Office Manager

10/10 Excellent

Jaskirat

Stayed 1 night in Apr 2024
Response from Farida Samadzade on 19 May 2024
Dear Jaskirat,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Kamaljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Emily on 28 Apr 2024
Dear Valued Guest,Thank you so much for this wonderful review! We are so glad that you found our location to be convenient and that you enjoyed your stay overall.We look forward to your next visit to Whistler.Best Wishes,EmilyFront Office Manager

8/10 Good

Ying

Travelled with partner
Clean and comfortable
Stayed 2 nights in Apr 2024
Response from Farida Samadzade on 26 Apr 2024
Dear Valued Guest,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards.Farida S.Guest Experience Manager

10/10 Excellent

Clayton

Liked: Property conditions & facilities
Close as you can get to the lifts. No friggin around in the morning
Stayed 1 night in Apr 2024
Response from Farida Samadzade on 26 Apr 2024
Dear Valued Guest,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards.Farida S.Guest Experience Manager

8/10 Good

Zulfikar

Travelled with group
Loved the room, the toiletries supplied were good, very clean room. The only thing that could have been better was the height of the toilet. It was too low for someone who has had a hip replacement. Needs to be modernized
Stayed 1 night in Apr 2024
Response from Diana on 25 Apr 2024
Dear Zulfikar,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us. We apologize for any inconvenience caused by the height of the toilet; your comment about modernization is duly noted. We'll take your feedback into consideration as we continue to enhance our facilities to better accommodate all our guests. We hope to welcome you back soon!Kind regards,Diana PirguluievaGuest Experience Manager

10/10 Excellent

Priscila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Farida Samadzade on 23 Apr 2024
Dear Priscila,Thank you for your amazing rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

8/10 Good

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the jacuzzi and swimming pool, steam room.
Stayed 2 nights in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 23 Apr 2024
Dear Jie,Thank you for perfect feedback and hope to see you again soon!Sincerely,

8/10 Good

Tian tian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gondi. Recommended!
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 23 Apr 2024
Dear Tian,Thank you for your nice feedback. I hope you enjoyed your stay and hope to see you again!Sincerely,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 8 nights in Mar 2024
Response from Oleksandra on 21 Apr 2024
Dear Daniel,Thank you for your feedback about our hotel.We wish to see you soon here again.Warm regards,OleksandraAssistant Front Office Manager

8/10 Good

Victoria

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mahmoud Abdellatief on 20 Apr 2024
Dear Victoria,Thank you for your amazing rating. We are looking forward welcome you back again.Thank you

8/10 Good

Allison

Liked: Staff & service, property conditions & facilities
Love the full kitchen and location. Very walkable
Stayed 1 night in Apr 2024
Response from Farida Samadzade on 19 Apr 2024
Dear Allison, Thank you for your amazing review.We are happy that you enjoyed our hotel location, room facilities and your stay in general was enjoyable.We are looking forward to welcome you back again,Warm Regards,Farida SamadzadeGuest Experience Manager

10/10 Excellent

JIHEE

Stayed 1 night in Apr 2024
Response from Farida Samadzade on 19 Apr 2024
Dear JIHEE,Thank you for your amazing rating.We are looking forward to welcome you back again,Warm Regards,Farida SamadzadeGuest Experience Manager

6/10 Okay

Kyle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Received zero help from the staff with luggage & skis. On checkout day, they didn't get the skis from the lockers and bring them out as we have experienced during previous stays. Front desk phone was never answered, just a recording saying they were busy. Poor service for a high end and high priced hotel.
Stayed 3 nights in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 16 Apr 2024
Dear Kyle, Thank you for sharing your recent stay experience with us. We're sorry to hear that your stay wasn't up to your expectations, and we apologize for any inconveniences you may have experienced. Unfortunately, your stay was during a busy time, and we regret not being able to deliver the exceptional service we aim for. Your feedback is important to us, and we'll take the necessary steps to improve our services. We hope that the disappointments you encountered didn't negatively impact your overall holiday experience in Whistler. We'd love to have another chance to serve you better in the future.Sincerely yours,

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have an EV, the valet will charge it overnight.
Stayed 3 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 2 Apr 2024
Dear Rich,Thank you for your best rate for us!We always welcome you back!Sincerely,

10/10 Excellent

Karanjot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff.
Stayed 2 nights in Mar 2024
Response from Farida Samadzade on 1 Apr 2024
Dear Karanjot,Thank you for amazing feedback.We are happy that you enjoyed our services and hotel location.We are looking forward to welcome you back again.Warm Regards,Farida S.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 2 Apr 2024
Dear David,Thank you for your perfect mark for us!We are waiting for your next stay with us!Sincererly,

10/10 Excellent

Marc

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the middle of EVERYTHING. You are steps from ski gear rental. You are steps from your lift ticket passes. You are steps from the pickup area to tours and other outings. You are steps from all types of dining options. You are steps from a supermarket. You are steps from the gondola to the slopes. In addition, the kitchen in the suite allowed us to make our own breakfast in the morning before starting our day. Also, the staff took care of EVERYTHING when asking about making skiing plans. And at the end of the day, the hot tub felt wonderful. My family of four spent 5 nights there and we have zero regrets. It was excellent.
Stayed 4 nights in Mar 2024
Response from Diana Pirguluieva on 29 Mar 2024
Dear Marc,Thank you so much for your detailed feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It sounds like our central location and convenient amenities truly enhanced your vacation.Thank you for choosing to spend your vacation with us, and we hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more exceptional, please don't hesitate to let us know. Kind regards,Diana PirguluievaGuest Experience Manager Pan Pacific Whistler 4320 Sundial Crescent, Whistler, BC, V8E 1G6T:+1 604 905 2999 F: +1 604 905 2995diana.pirguluieva@panpacific.com panpacificwhistler.com dubhlinngate.com

10/10 Excellent

Boting

Stayed 9 nights in Jan 2024
Response from Farida Samadzade on 28 Mar 2024
Dear Boting,Thank you for your amazing rating,Looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Olesya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat being right in front of the lifts. Room service was also very good and everyone was very friendly
Stayed 7 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 26 Mar 2024
Dear Olesya,Thank you for your perfect feedback. We're happy you enjoyed your stay and hope to see you again soon!Sincerely yours,

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The change to charge guests for alcoholic beverages at happy hour was a shock. This was a nice treat last year and now does not exist.
Stayed 5 nights in Mar 2024
Response from Courtney, Pan Pacific Whistler on 24 Mar 2024
Dear Mr. Grant,Thank you kindly for your score of our hotel. We can understand your shock at the new charge for alcohol during Après. This is so we can monitor the distribution more thoroughly as we are a family friendly hotel.We hope to see you at our hotel again soon.Kind Regards,

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with my kids, would go back.
Stayed 1 night in Mar 2024
Response from Farida Samadzade on 21 Mar 2024
Dear Tony,Thank you so much for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farida Samadzade on 20 Mar 2024
Dear Sonia,Thank you for much for amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

8/10 Good

Mary Anne, Forsyth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to gondola and within the village. Can walk to multiple meal options.
Stayed 4 nights in Mar 2024
Response from Courtney, Pan Pacific Whistler on 17 Mar 2024
Thank you very much for taking the time to review our hotel. We hope to see you again sometime soon!Kind Regards,

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, great pool and hot tubs, friendly staff
Stayed 3 nights in Mar 2024
Response from Elisa on 12 Mar 2024
Dear Ryan,thank you so much for your positive feedback!We are happy that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Jaydene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time!
Stayed 1 night in Mar 2024
Response from Elisa on 12 Mar 2024
Dear Jaydene,thank you so much for your positive feedback!We are happy that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Peter

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely fantastic place to stay for ski vacation. All amenities are top notch. No breakfast available but every room has fully equipped kitchen. Pool and two hot tubs plus a steam room are super nice. Ski in ski out hotel. Prices are very reasonable. Will be back
Stayed 6 nights in Mar 2024
Response from Oleksandra on 10 Mar 2024
Dear Peter,Warm greetings from Pan Pacific Whistler and thank you for your wonderful review.All of your comments were passed to our team.We hope to see you soon again in our hotel.Best regards,Oleksandra Assistant Front Office Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Elisa on 1 Mar 2024
Dear Barbara,thank you so much for your positive review!We are looking forward to welcoming you back here in Whistler soon.Best regards,Elisa StoesserGuest Experience Manager