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Rating 10 - Excellent. 1113 out of 2245 reviews" "
We booked two rooms. One for our son and one for my husband and myself. The hotel overall felt dirty - I had a towel that appeared clean but smelled so dirty. My son had no soap. The bathroom looked like it had splash marks all over the back of the door - I can only imagine what it was.
The staff was friendly. We enjoyed the gym, hot tub and sauna. We liked the ease of parking and proximity to the village.
Love comming here and its our go to property. Ypu would think the hotel would care about returning guests however our bedside lamps didnt work and the shower soap dispenser was broken. Clearly a lack of proper maintenance. Unless restitution is made i will reconsider my future stays here.
The location was quick and convenient. The property is located just across the street from Whistler village. The parking is underground and it is $24 per night. It has a heated pool, a swimming pool and sauna which we enjoyed. I would recommend the property.
Thank you for your feedback! We're delighted to hear that you found our location convenient and our pricing reasonable. We look forward to welcoming you back for another great stay!Kind regards, Jack - Front Office Manager
4/10 Poor
Allison
Travelled with partner
19 May 2024
The hotel would have been ok, except the soundproofing is non-existent. You can hear every word of the conversations in neighbouring rooms; we had noisy neighbours who despite their TV being on very loud we could still hear having sex, and there was constant noise from the corridors. If you have any expectations of sleep, don’t stay here.
Allison
Stayed 1 night in May 2024
Response from Jack on 19 May 2024
Thank you for your feedback. We sincerely apologize for the disturbance caused by the lack of soundproofing in your room. We understand how important a good night's sleep is and regret that this impacted your stay. Your comments will be shared with our management team to address the soundproofing issues and improve the overall guest experience. We appreciate your understanding and hope you will consider giving us another chance in the future.Kind regards, Jack - Front Office Manager
Thank you for your kind words! We're delighted to hear that you enjoyed your stay and would recommend our boutique hotel. We look forward to welcoming you back on your next visit.Kind regards, Jack - Front Office Manager
Very convenient location to whistler village. My fiancée and I loved the chalet feel of the hotel and found everything to be great for the price we paid!
Tyler
Stayed 3 nights in May 2024
Response from Jack on 14 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed the chalet ambiance of our hotel and found the location convenient. Your satisfaction is important to us, and we're glad that we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future!Kind regards, Jack - Front Office Manager
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
2/10 Terrible
jennifer
12 May 2024
Disliked: Staff & service
jennifer
Stayed 1 night in May 2024
Response from Jack on 14 May 2024
We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we'd like to understand more about your concerns so that we can address them. If you're willing to share more details about your stay, please reach out to us directly. We strive to provide excellent service to all our guests, and we appreciate the opportunity to improve.Kind regards, Jack - Front Office Manager
We appreciate your kind words about our staff and surroundings! It's wonderful to hear that you enjoyed your time here. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards, Jack - Front Office Manager
A great hotel where you can enjoy the hot tub and swimming pool.
Freedman
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed our hotel's amenities, including the hot tub and swimming pool. We hope to welcome you back again soon for another great stay!Kind regards, Jack - Front Office Manager
Walkable to Village with easy access to lots of shopping and dining options.
Theunis
Stayed 3 nights in May 2024
Response from Jack on 12 May 2024
We're thrilled that our hotel's location provided you with easy access to the Village, allowing you to explore numerous shopping and dining options. Thank you for sharing your experience!Kind regards, Jack - Front Office Manager
Raj who checked us in was great
There was a cleanliness issue in bathroom but it was sorted
Great value
Julie
Stayed 2 nights in May 2024
Response from Jack on 12 May 2024
We're delighted to hear that Raj provided you with excellent service during check-in. However, we apologize for any cleanliness issues you encountered in the bathroom. We're glad to hear that it was sorted out promptly. Providing a clean and comfortable environment is our priority, and we appreciate your understanding. Thank you for choosing to stay with us and for recognizing the value we offer. We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards, Jack - Front Office Manager
It was a great price and very close to the village!
Chantel
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
We're thrilled to hear that you found our hotel to be a great value and conveniently close to the village. Providing a comfortable and affordable stay is always our goal, and we're glad to know we succeeded during your visit. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards, Jack - Front Office Manager
10/10 Excellent
Ravishan Kithsiri
8 May 2024
Liked: Property conditions & facilities
Good
Ravishan Kithsiri
Stayed 1 night in May 2024
Response from Jack on 11 May 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager
6/10 Okay
Jagz
Travelled with family and small children
5 May 2024
Liked: Cleanliness
Overall Average value for money
Jagz
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
Thank you for sharing your feedback with us. We strive to provide excellent value for our guests, and we regret to hear that your experience was only average in this regard. If there are specific areas where you feel we could improve to offer better value for your money, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Kind regards, Jack - Front Office Manager
La tranquillité des lieux, l’emplacement, la propreté de la chambre, tout étais confira mes attentes!
Pancha
Stayed 1 night in May 2024
Response from Jack on 11 May 2024
We're delighted to hear that your stay at our hotel exceeded your expectations! Thank you for highlighting the tranquility of our location, the convenience of our setting, and the cleanliness of your room. Providing a comfortable and peaceful experience for our guests is always our top priority. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind regards, Jack - Front Office Manager
Parking was very tight…overall experience was good
Pardeep
Stayed 1 night in May 2024
Response from Jack on 12 May 2024
We appreciate your feedback regarding the parking situation. We're glad to hear that despite this challenge, you had a good overall experience during your stay. If there's anything specific you feel we could improve upon, please feel free to let us know. Your feedback helps us enhance the experience for all our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards, Jack - Front Office Manager
Close to the Convention Center, and the village. Far enough away to be quiet
Janis
Stayed 2 nights in Apr 2024
Response from Jack on 12 May 2024
We're delighted to hear that you found our hotel's location convenient, being close to both the Convention Center and the village. We strive to provide a peaceful environment for our guests, and we're glad to know that you found it quiet and relaxing during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.Kind regards, Jack - Front Office Manager
I have stayed at the hotel many times and always love it. Apparently a few months ago they cancelled the free parking for expedia gold members so that wasnt something i was aware of prior to my stay. Also in the morning the cleaning staff are way to loud.
Ryan
Stayed 2 nights in Apr 2024
Response from Jack on 29 Apr 2024
We appreciate your continued loyalty to our hotel and are pleased to hear that you have always enjoyed your stays with us. Regarding the parking situation, we apologize for any inconvenience caused by the recent change in policy regarding free parking for Expedia Gold members. We'll certainly pass along your feedback about the cleaning staff being too loud in the mornings to ensure a more peaceful experience for all guests. Thank you for bringing these matters to our attention, and we look forward to welcoming you back for another enjoyable stay.Kind regards, Jack - Front Office Manager
8/10 Good
Cameron, Vancouver
Travelled with partner
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
Nice stay overall. Rooms are simple and clean, and staff were friendly at check-in. Would recommend to anyone who is skiing or anyone with kids.
Cameron
Stayed 1 night in Apr 2024
Response from Jack on 29 Apr 2024
Thank you for sharing your feedback! We're delighted to hear that you had a nice stay overall and that you found our rooms to be simple and clean. It's also wonderful to know that our staff provided friendly service during your check-in. We appreciate your recommendation and look forward to welcoming you back, whether you're skiing or visiting with your family. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Kind regards, Jack - Front Office Manager
8/10 Good
Maureen
28 Apr 2024
Liked: Cleanliness, staff & service
Maureen
Stayed 1 night in Apr 2024
Response from Jack on 29 Apr 2024
Thank you for your review, we hope to welcome you back soon.Kind regards, Jack - Front Office Manager