Best Western in West London from NZ$128

"The staff were very accommodating when I arrived. Even though my room was not ready since it was very early in the morning, they were able to put a rush on my room and have it ready as soon as possible."

"Old and outdated and very dirty"

"Menu was fresh."

"There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. We booked for 3 people (and were charged for 3 people) but we were only provided with TWO (2) towels, 2 glasses, 2 mugs, etc… The hotel was understaffed. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in."

"Bed was a bit hard for us but that’s a personal thing, overall nice hotel for an airport layover"

"The breakfast was great, staff were friendly! But make sure to buy it as an add-in when you book your room. If you are paying for it separately in the morning, it will be marked up significantly."

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"Large room just a short walk from terminal 4. Other hotels are also accessible via the walkway."

"Clean room. Staff was absolutely fantastic! Food at the restaurant hotel was not good. "