West Hampstead Hotels, London

"The staff and main floor were excellent. The room left a lot to be desired. Stained floors and a broken sink greeted us. The bed was fine and it was mostly quiet. Disappointed in the room quality but the rest is fine. "

"Staff was awful the room was filthy. Loved the location but everything else was awful. Never staying here again no matter how convenient everything was"

"Breakfast was very plentiful and fresh. Had separate ordering for food allergies especially gluten free "

"Can't beat the ease of access to the airport and a nice property overall."

"What a disappointing hotel. When I booked on hotels.com it looked a rather nice property and when I got there it was a 1970s building with the matching interior that's dated. The room has damaged/ worn furniture and the bathroom was very dirty. Also the hotel stairways stank of blocked toilets . The breakfast was not as described or shown.. sausages not nice and the no hash browns and not enough cereals for children. Staff don't know how to clean and if they are investing in a refit program they need to train the staff to clean properly. "

"Simple and small room but room is clean. Staff are nice and polite. Not far from underground train and convenient to go around city London."

"Lovely hotel, room very clean cannot fault the hotel one bit."

"Evening staff not giving greetings And bathroom not checked Wash besan full choked when we use In bath tub no any soap liquid bottle.. So please check every thing… Thank you"

"The room was clean and spacious. The only improvement would have been a kettle to make a hot drink. "