- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The description of the room we booked through Expedia was misrepresented - there was no stove top & the room was extremely shabby with badly stained chairs that I really didn't wish to sit in & wires coming out of the wall - the whole room looked nasty & needed updating! The online pictures are very misleading & I admit I was shocked when I saw the reality! We had to go to The DuPont Motel to book in to The Settlers & after complaining to staff about the state of our room & the misleading list of amenities online, they gave me a room at the The DuPont instead which only had one bed instead of the two I needed & had paid for (I was accompanied by my adult son), also we had a very bad ant infestation so the kitchenette was teeming with ants & they even traveled along another wall & into the bed - my son woke up with ants on his face & in his beard! The staff came late at night after I called to complain again (as no-one had arrived to deal with the problem earlier as requested) & sprayed the ants with a very strong insecticide which left my son gasping for breath & enduring asthma attacks.... I had advised them he was asthmatic but they ignored me. All in all we had 3 days of sleepless misery & the staff were largely unavailable (due to the looming lock down). The office was more often than not closed & when I did get hold of them they were not very helpful or receptive. A request for compensation has been rejected and no responsibility taken by management!