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"The bed was so comfy and the staff were lovely :)"

"Love the vibe at the Mal in Cheltenham. Rooms great, and staff are excellent!"

"Our room was spotless, shower was great and very comfy bed. Staff were excellent, especially under the stress of computers being down when we arrived, which held up entry to our room. All very friendly. Would definitely stay again and recommend to others. Thank you. "

"The room was absolutely spotlesss. What made the trip memorable was how every person was more than happy to go above and beyond to assist us, even with small things like proving water and warm cookies when we asked. Everyone was so welcoming and friendly, 10000/10 customer service "

"Room was very good and the spa was amazing Lovely place "

"Lovely room,bathroom very spacious. Staff very polite and attentive,always happy to help."

"Clean room. Great bar. Helpful staff. "

"The Hotel was spotlessly clean and the staff were very polite and friendly. Breakfast was enjoyable and plentiful with a wide selection to choose from although somewhat pricey. Hotel is located right in the centre of Hereford close to all shops, pubs and cathedral. "

"The room was clean, the staff were polite, friendly and helpful. The setting is wonderful as are the amenities."