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"I'm sorry to say that this experience was not at all what we expected. The lobby is beautiful, however the rooms show signs of significant deterioration (water damage). The bathrooms are old and use water from the hotspring - though commendable from an eco perspective this means smelly showers (sulfur) which is an unpleasant experience. The staff were very kind, however training needs improvement as the service was disjointed and awkward. Last but not least our "balcony" room overlooked the roadway and several dilapidated buildings used for staff parking. I can deeply appreciate the historical significance of the location, however the facilities are not worth the price and require significant investment to bring them up to standard. "

"Fuji is visible from the hotel "

"It was an amazing experience, communication was challenging, but staff was extremely attentive "

"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"Good spa. Room is typical small size . "

"The staff at this hotel were exceptionally polite, and both dinner and breakfast were absolutely fantastic. The hotel itself is obviously old and could use some serious renovations. Overall, I enjoyed the stay, but I probably wouldn't return unless they upgrade a few things."

"Wish had a microwave! "

"Clean room near Kofu Station with Washer and Dryer on first floor. Very convenient. "

"Amazing room, service, course dinner!"