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"Beautiful view of Mt. Fuji!! The place and staff were great. Complimentary shuttle service back to the bus station was a plus."

"Overall a good choice to visit fuji. Great views and friendly helpful staff. The location is a bit remote and a car is advisable. 4th room was large enough for a family and views from room are good. Food is reasonably good but set menu style so works only if you are flexible on diet options. Hotel style is unique, a bit rustic and less modern but is ok and they have free wine every evening."

"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"Had emergency leave 2 days early. So checked out after day 2/4 and staff seemed excited. 0 refund and double booked our room to someone else we are guessing "

"The sink wouldn’t drain and the shower flooded the bathroom. Breakfast included a styrofoam container with cold sandwiches and curdled yogurt. Roughly half of the igloos were damaged and held together with duct tape. "

"The staff was very unhelpful in difficulties we had around our booking, caused by major transportation disruptions beyond our control in Japan, and rude to my wife when she tried over 5 times to contact and remediate the situation. I would never recommend this as a '5 star, glamp' hotel. Service levels are 1 star. "

"Great stay. I enjoyed the traditional Ryokan style room. The hotel has 2 onsen baths which stayed open late into the night."

"Clean and modern hostel. Beautiful shower. We had a private room for our family and it was lovely. "

"Good spa. Room is typical small size . "