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Fairmont Empress

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Luxury
4.5 star property
9.2

Wonderful

Historic charm with modern luxury

Historic elegance meets modern luxury with stunning harbour views and lush gardens. Delight in the renowned high tea, unwind in the spa, or explore vibrant nearby attractions.

Popular amenities

  • Air-conditioning
The current price is NZ$529
includes taxes & fees
21 June - 22 June

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 19

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free

Service animals are welcome, and are exempt from fees

2 total pets

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 39.00 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have any lifts
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 5:00 AM to 11:00 PM.

How much does it cost to stay at Fairmont Empress?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Fairmont Empress on 21 Jun 2026 start from NZ$529, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at Fairmont Empress?

Self-parking is available for CAD 39.00 per day. Valet parking is available for CAD 53.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, British Columbia Parliament Building and Victoria Bug Zoo. Victoria Harbour and Market Square are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 2107 out of 2807 reviews
Rating 8 - Good. 392 out of 2807 reviews
Rating 6 - Okay. 188 out of 2807 reviews
Rating 4 - Poor. 67 out of 2807 reviews
Rating 2 - Terrible. 53 out of 2807 reviews

Reviews

Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, super friendly staff, and service was quick.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and the best location.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay at the Empress—lovely hotel with wonderful service and dining. Easy walk to the harbor and many restaurants.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful historic building
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Wyett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay the Fairmount Empress Gold. So enjoyed the Breakfast selection.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpful staff. Veranda drinks were pricey but excellent.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with great amenities and helpful staff.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Charlene J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally friendly.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beautiful grounds. The food was excellent. The staff very accommodating. Our room was spacious with a beautiful view of the harbor. We would definitely stay here again.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Zhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for the night and the high tea next day. The staff are great and nothing particularly below the bar, however I wouldn’t recommend if you just want a comfortable hotel room. They do have Le Labo soap.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
This was an exceptional experience. Great service from the second we pulled up to the front door until the truck was brought back. Thank you!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bedding and pillows. Staff were great and it was a wonderful stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Fairmont Empress. The hotel is beautiful, the rooms are clean and comfortable, and the service was excellent throughout. The location is perfect, right in the heart of Victoria and close to everything. I would definitely stay here again and highly recommend it.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Caius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at The Empress and I just can’t say enough about how great of an experience it was. The property is gorgeous and the staff in Fairmont Gold area were exceptional. Can’t wait to go again.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt like royalty at this hotel! They have everything you need for a comfortable stay and the staff go out of their way to make you feel welcome. The hotel and property are beautiful. Really special place.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Staff is great.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with great staff and amenities
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nicholas George

Liked: Cleanliness
Great location, and building. Only downside is not having a view of the Empress from your room.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sharon Cates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here to celebrate our anniversary. The hotel is gorgeous! Our room was very clean and comfortable and the food and spa experience were wonderful! Tea at the Empress was a highlight! The staff consistently went above and beyond to make our stay special. Highly recommend!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding stay!!!! Beautiful property, great restaurants and staff.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Empress lounge is fantastic. Good vibe, great service
Stayed 1 night in Mar 2026