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"Very convenient ground floor room was perfect for our needs as we were travelling with 6 bags and suitcases that required a trolley. The room was warm and comfortable. The airport shuttle service was excellent and staff were very friendly."

"Clean room-some of the furniture looked a little worn mind you with scuffs and “ dings”-did not deter from the overall comfort of the room which included a cozy gas fireplace. Great views from the little balcony access and an inviting deep soaker tub with well designed separate shower. The wait staff in the restaurant were very friendly and the salmon dinner that we enjoyed was delicious. Just the kind of relaxing getaway that we needed."

"Clean rooms, friendly staff "

"I have stayed here before when I arrive late to Victoria before heading north on the Island. This time my flight was delayed in Toronto and I was worried that I would arrive past the time when someone was at the front desk. When I called them, they reassured me that even if I arrived after midnight that I would still have my reservation. They gave me the front door code and told me that there would be an envelope with my name and key at reception. I arrived after midnight and everything was there including directions to my room and other pertinent information. When I arrived at my room, they had left lights and the TV on for me too. Their policies made the stress of a late arrival less so and I am grateful. I will definitely continue to stay here in the future!"

"Friendly staff and very clean and comfortable room."

"The staff was very friendly and helpful. The room was very clean and welcoming. "

"Very clean friendly staff great views"

"The room was clean, staff were friendly. The one issue is the queen bed closest to the door in room 217 - the mattress slants towards the window. Made for a not so comfortable sleep."

"Our room was spotless and we so appreciated the staff letting us check in early! The breakfast was excellent, so all in all a wonderful stay at an absolutely charming hotel! Thank you so much!"