Indoor spa tub

Reviews of Sandman Hotel Vancouver Airport

3 out of 5
Sandman Hotel Vancouver Airport
3233 St. Edwards Drive, Richmond, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 1040 out of 2374 reviews" "
Rating 8 - Good. 759 out of 2374 reviews" "
Rating 6 - Okay. 326 out of 2374 reviews" "
Rating 4 - Poor. 139 out of 2374 reviews" "
Rating 2 - Terrible. 110 out of 2374 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with free shuttle
Stayed 1 night in May 2024

10/10 Excellent

lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great for the children (12 17) the hot tub is so deep! Very enjoyable 4 day stay before going to Alaska!
Stayed 1 night in May 2024
Response from Ramy on 28 May 2024
Dear Lynette,Thank you for your wonderful feedback! We're delighted to hear that you and your children enjoyed the pool and the deep hot tub during your stay. It's great to know that you had an enjoyable four-day visit before heading to Alaska. We hope to welcome you back for another fantastic stay in the future.Best regards,Ramy Agaiby,General Manager

4/10 Poor

Martin

Liked: Cleanliness, staff & service, amenities
$387 for "Non-Smoking" room which smelt of stale cigarette smoke (seemed long-term), and no breakfast. Will never stay at Sandman again.
Stayed 1 night in May 2024
Response from Ramy on 28 May 2024
Dear Martin,Thank you for your feedback. We're very sorry to hear about your experience with the room smelling of cigarette smoke and the lack of breakfast. This is certainly not the standard we strive to maintain. We deeply regret the inconvenience you faced and understand your frustration. Your comments will be shared with our team to address these issues and improve our services. We apologize for not meeting your expectations and hope you'll reconsider staying with us in the future so we can provide you with a better experience.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Gustavo, Passaic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our needs
Stayed 1 night in May 2024
Response from Ramy on 28 May 2024
Dear Gustavo,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

10/10 Excellent

LARUE, NAZARETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming off of the cruise ship in Vancouver, We arrived 7 hours before check in time. The staff at the hotel allowed us to check in and gave us a room within 30 minutes. Well beyond courteous and accomodating.
Stayed 1 night in May 2024
Response from Ramy on 28 May 2024
Dear LaureThank you for sharing your positive experience with us! We're delighted to hear that our staff was able to accommodate your early arrival and provide you with a room within 30 minutes. It's wonderful to know that our team exceeded your expectations with their courtesy and accommodation. We hope you had a pleasant stay and look forward to welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just staying over night because of flight times. Airport shuttle is super convenient and nice that there are restaurant options plus a timmies nearby
Stayed 1 night in May 2024
Response from Ramy on 28 May 2024
Dear Rachelle,Thank you for your feedback! We're glad to hear that you found our airport shuttle convenient and appreciated the nearby restaurant options, including Tim Hortons. We hope your overnight stay was comfortable, and we look forward to welcoming you back in the future.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 28 May 2024
Dear Erika,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

8/10 Good

Janette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was really comfortable
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Janette,Thank you for your feedback! We're thrilled to hear you found the bed comfortable. We look forward to welcoming you back for another restful stay.RegardsRamy Agaiby,General Manager

4/10 Poor

Brittany

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It’s fine for a night, but I would not book this hotel for more than that. The facility is beat down with poor construction. The only thing it is close too is the airport. Nothing else is within walking distance. The beds are NOT queens but fulls/double even though we booked two queens. Overall not great.
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Brittany,Thank you for your feedback. We're sorry to hear about your experience and apologize for any inconvenience. We are committed to improving our facilities and addressing the concerns you mentioned. Your comments will help us make necessary improvements. Thank you for staying with us.Regards,Ramy Agaiby,General Manager

4/10 Poor

Yatna

Travelled with family
Disliked: Amenities
Good
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Yatna,Thank you for your rating. If there's anything specific you'd like to share about your experience, we're here to listen and improve. Feel free to reach out if you have any feedback you'd like to share.Regards,Ramy Agaiby,General Manager

6/10 Okay

Ni

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There’s NO ventilation in washroom. That is a big no!
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Ni,Thank you for your feedback. We apologize for the lack of ventilation in the washroom and understand your concern. We will address this issue with our maintenance team to improve our facilities. Looking forward to welcome you back.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Alyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and close to the airport
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Alyson,Thank you for your feedback! We're glad you enjoyed your stay and appreciated our proximity to the airport. We hope to welcome you back soon!Regards,Ramy Agaiby,General Manager

8/10 Good

Trevor, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Trevor,Thank you for your rating. We appreciate your feedback and hope to continue providing you with a positive experience during your future stays. If there's anything specific you'd like to share or any areas where we can improve, please don't hesitate to let us know. We're here to ensure your satisfaction.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Sokcheath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Ramy on 23 May 2024
Dear Sockcheath,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Helen

Liked: Staff & service
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Helen,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Kimberly,Thank you for your rating. If there's anything specific you'd like to share about your experience, we're here to listen and improve. Feel free to reach out if you have any feedback you'd like to share.Regards,Ramy Agaiby,General Manager

8/10 Good

Marnie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Marnie,Thank you for your rating. We appreciate your feedback and hope to continue providing you with a positive experience during your future stays. If there's anything specific you'd like to share or any areas where we can improve, please don't hesitate to let us know. We're here to ensure your satisfaction.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Robert,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

10/10 Excellent

LARUE, NAZARETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Larue,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Rylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service all around
Stayed 3 nights in May 2024
Response from Ramy on 23 May 2024
Hi Rylee,hank you for your feedback! We're pleased to hear you enjoyed our service. We look forward to hosting you again soon!Regards,Ramy Agaiby,General Manager

8/10 Good

Christina

Liked: Cleanliness, amenities, property conditions & facilities
I paid $300 for one night and was put in a half room next to the loud vending machines.
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Christina,Thank you for your feedback. We apologize for the inconvenience you experienced with the room placement and noise. Your comments are important to us, and we'll work on addressing these issues. Please contact us directly if you decide to give us another chance, so we can ensure a better experience for you.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Ben,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

6/10 Okay

Lillian

Liked: Cleanliness, amenities, property conditions & facilities
P
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear Lillian,Thank you for your rating. If there's anything specific you'd like to share about your experience, we're here to listen and improve. Feel free to reach out if you have any feedback you'd like to share.Regards,Ramy Agaiby,General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean hotel with a very helpful staff. My only recommendation would be that the shuttle from the airport come every 20 minutes rather than every 30.
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Richard,Thank you for your valuable feedback! We're pleased to hear that you found our hotel convenient and clean, and we're glad our staff could assist you during your stay. We appreciate your suggestion regarding the shuttle frequency and will definitely take it into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future!Regards,Ramy Agaiby,General Manager

8/10 Good

JOAN LEONA

Liked: Staff & service
Comfortable and reasonable priced.
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Joan,Thank you for your feedback! We're glad you found our hotel comfortable and reasonably priced. We hope to welcome you back soon!Regards,Ramy Agaiby,General Manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Mary,Thank you for your rating. We appreciate your feedback and hope to continue providing you with a positive experience during your future stays. If there's anything specific you'd like to share or any areas where we can improve, please don't hesitate to let us know. We're here to ensure your satisfaction.Regards,Ramy Agaiby,General Manager

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Dear McKenzie,Thank you for your five-star rating! We're delighted that you had a fantastic experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future. If you ever have any comments or suggestions, feel free to share them with us.Regards,Ramy Agaiby,General Manager

6/10 Okay

Oliver

Business traveller
Liked: Staff & service
Disliked: Cleanliness
No breakfast! When searching I sorted by hotels with breakfast available so that I don't need to make another stop on my way to my meeting. Turns out by "breakfast available", they mean you can go to the Moxies beside the hotel. But it's not open until late morning. So for the typical person on business, you're stuck with the drive-through down the street.
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Oliver,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding breakfast during your stay. Your comments are valuable to us as we continually strive to improve our services.We understand the importance of a convenient breakfast option, especially for guests with busy schedules like yourself. We will review our breakfast offerings to ensure clarity and make necessary improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly at checkin andniceand clean
Stayed 1 night in Mar 2024
Response from Ramy on 16 May 2024
Dear Marulyn,Thank you for your recent stay and for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your experience with us.We hope to welcome you back soon for another wonderful stay!Regards,Ramy Agaiby,General Manager

8/10 Good

maureen

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Maureen,Thank you for choosing to stay with us and for leaving a 4-star review. We appreciate your feedback and hope to have the opportunity to exceed your expectations during your next visit.Best regards,Ramy Agaiby,General Manager

8/10 Good

Leesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good value
Stayed 1 night in May 2024
Response from Ramy on 23 May 2024
Hi Leesa,Thank you for your feedback! We're glad you enjoyed our excellent location and found good value in your stay. We look forward to welcoming you back!Regards,Ramy Agaiby,General Manager

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and hot tub was great for my son!
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Lara,Thank you for your recent stay and for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your experience with us.We hope to welcome you back soon for another wonderful stay!Regards,Ramy Agaiby,General Manager

8/10 Good

Michelle

Liked: Staff & service
Bed was comfortable. Bathroom was smaller than anticipated from photos. Room needed some maintenance eg door handle on bathroom door was so loose we felt it might fall off and door was stiff against door frame - showed signs of water swelling from shower being so close, and swivel shaving/makeup mirror has lost a screw so only fixed to wall by 1 screw - so it's not secure. Carpet in our room had stretched and someone previously has spilt makeup so that needs attention too. 1 of the hand towels we were given was too stained to use. The public areas like the reception area was in good order though. Staff were mostly friendly and helpful. There is a free shuttle to and from airport which is great, and reception said it is supposed to run a quarter past the hour and a quarter to the hour but we found it never came at those times. The driver definitely doesn't wait to leave at the designated times so it's best to be there 10-15 minutes early or be prepared to wait 15 minutes more. We were able to store our luggage there until check in time and also on the last day until shuttle time. Great restaurant/bar "Moxies" attached - good food and service.
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Michelle,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay. Your comments are invaluable to us as we strive to provide exceptional experiences for all our guests.We regret that the condition of your room did not meet your expectations. Rest assured, we have taken note of your concerns regarding the maintenance issues, cleanliness, and room amenities, and we will address them promptly with our maintenance and housekeeping teams to ensure that these issues are resolved.Regarding the shuttle service, we apologize for any inconvenience caused by the inconsistency in the schedule. We will review our shuttle operations to ensure a more reliable and timely service for our guests.On a positive note, we're glad to hear that you found our staff to be friendly and helpful, and that you enjoyed the convenience of our complimentary airport shuttle service and the amenities offered by our attached restaurant and bar, Moxies.We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Best regards,Ramy Agaiby,General Manager

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Katherine,Thank you for choosing to stay with us and for leaving a 4-star review. We appreciate your feedback and hope to have the opportunity to exceed your expectations during your next visit.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the best
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Emma,Thank you for your recent stay and for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your experience with us.We hope to welcome you back soon for another wonderful stay!Regards,Ramy Agaiby,General Manager

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was extremely small for the price.
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Richard,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of your room not meeting your expectations.We understand the importance of providing comfortable accommodations at a fair price, and we regret that we fell short in this regard during your stay. Your comments are valuable to us, and we will take them into consideration as we continually strive to improve our offerings.If there's anything else we can do to enhance your experience or address any concerns you may have, please don't hesitate to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regards,Ramy Agaiby,General Manager

8/10 Good

Marvis

Liked: Cleanliness, staff & service, property conditions & facilities
We picked this hotel because of the shuttle service to the airport and it didn't disappoint.
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Marvis,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that our shuttle service to the airport met your expectations and provided you with a convenient experience.We appreciate your feedback and hope to welcome you back for another excellent stay in the future.Best regards,Ramy Agaiby,General Manager

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Pamela,Thank you for choosing to stay with us and for leaving a 4-star review. We appreciate your feedback and hope to have the opportunity to exceed your expectations during your next visit.Best regards,Ramy Agaiby,General Manager

6/10 Okay

Sheldon

Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Sheldon,Thank you for choosing to stay with us. We appreciate your feedback and hope you had a comfortable stay.Best regards,Ramy Agaiby,general Manager

10/10 Excellent

ishwan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Ishwan,Thank you for your recent stay and for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your experience with us.We hope to welcome you back soon for another wonderful stay!Regards,Ramy Agaiby,General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Gary,Thank you for your recent stay and for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your experience with us.We hope to welcome you back soon for another wonderful stay!Regards,Ramy Agaiby,General Manager

6/10 Okay

PIN, Vancouver

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Didn't get the expected what i've paid $450 per night and no bottle of water
Stayed 1 night in May 2024
Response from Ramy on 16 May 2024
Dear Pin,Thank you for sharing your concerns with us. We apologize for any inconvenience caused by the absence of complimentary amenities during your stay, particularly the lack of a bottle of water.We strive to provide exceptional value and service to all our guests, and it is disappointing to hear that we fell short of your expectations in this regard. Your feedback is important to us, and we will review our offerings to ensure that our guests receive the amenities they expect and deserve.If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best regards,Ramy Agaiby,General Manager

8/10 Good

Emelizza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here just for a layover. Property was clean and close to the airport with a shuttle
Stayed 1 night in Apr 2024
Response from Ramy on 16 May 2024
Dear Emelizza,Thank you for choosing to stay with us during your layover. We're delighted to hear that you found our property clean and convenient for your needs, especially with our shuttle service to the airport.If there's anything else we can assist you with during your stay, please feel free to let us know. We hope you have a comfortable and pleasant layover with us.Best regards,Ramy AgaibyGeneral Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, peaceful, near food and stores. Room was great.
Stayed 1 night in May 2024
Response from Ramy on 11 May 2024
Hi Joseph,Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay with us. Providing a clean, peaceful environment close to amenities is always our priority. We're glad you found the room to your liking. We hope to welcome you back soon for another wonderful experience!Regards,Ramy Agaiby,General Manager

10/10 Excellent

olga

Very clean restaurant was delicious and clean
Stayed 1 night in May 2024
Response from Ramy on 11 May 2024
Dear Olga,We're thrilled you had a great dining experience with us! Maintaining a clean environment and serving delicious food are top priorities. Thank you for appreciating our efforts. We look forward to serving you again soon!Regards,Ramy Agaiby,General Manager

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property as a preflight stay
Stayed 1 night in Apr 2024
Response from Ramy on 11 May 2024
Hi John,Thank you for awarding us a five-star rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again soon for another wonderful stay. If there's anything else we can do to enhance your experience next time, please feel free to share.Regards,Ramy Agaiby,General Manager

6/10 Okay

Stewart

Travelled with partner
Liked: Amenities
Was given a handicapped room, which was not what we requested nor what we wanted. Hotel did nothing to change it.
Stayed 1 night in May 2024
Response from Ramy on 11 May 2024
Hi Stewart,We sincerely apologize for any inconvenience caused by the room assignment. Our aim is always to accommodate guest preferences to the best of our ability, and we regret that we fell short in this instance. Your feedback is invaluable, and we'll use it to improve our processes and ensure a more seamless experience for our guests in the future. If there's anything else we can do to make it right, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Regards,Ramy Agaiby,General Manager

6/10 Okay

Rachel

Travelled with partner
The flat topped baseboards have not been dusted in a long time. The room was “tired”.
Stayed 1 night in May 2024
Response from Ramy on 11 May 2024
Hi Rachel,We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable for our standards to fall short in maintaining a clean and comfortable environment for our guests. Your feedback regarding the dusty baseboards and the overall condition of the room is invaluable to us, and we appreciate you bringing it to our attention.Rest assured, we have addressed this matter with our housekeeping team to ensure that thorough and regular cleaning procedures are implemented to prevent such issues from occurring in the future. Additionally, we will review the condition of our rooms to address any areas that may need refreshing or updating.We're truly sorry for the disappointment this may have caused, and we hope you'll consider giving us another chance to exceed your expectations on your next visit. Your satisfaction is our top priority, and we're committed to providing you with a more enjoyable experience. If there's anything else we can do to make amends, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Verna

Travelled with partner
Liked: Amenities
Clean comfortable bed, easy and quick check in. Having Moxies restaurant in the building is so convenient. The free shuttle to the airport is great. I would recommend the Sandman hotel and I will stay there again when I’m travelling from the airport.
Stayed 1 night in May 2024
Response from Ramy on 11 May 2024
Dear Verna,Thank you for your kind words! We're delighted to hear that you had a comfortable stay with us and that you found our amenities convenient, from the comfortable bed to the ease of check-in and the convenience of having Moxies restaurant on-site. Our complimentary airport shuttle service is designed to make your travels smoother, and we're glad you found it helpful. We truly appreciate your recommendation and look forward to welcoming you back on your next trip from the airport!Regards,Ramy Agaiby,General manager

8/10 Good

Robert

Stayed 1 night in May 2024
Response from Ramy on 11 May 2024
Hi Robert,Thank you for your rating. We appreciate your feedback and hope to welcome you back again in the future. If there's anything specific you feel we can improve upon to earn that fifth star next time, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager