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Reviews of River Rock Casino Resort

4 out of 5
River Rock Casino Resort
8811 River Road, Richmond, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 2433 out of 5193 reviews" "
Rating 8 - Good. 1440 out of 5193 reviews" "
Rating 6 - Okay. 700 out of 5193 reviews" "
Rating 4 - Poor. 379 out of 5193 reviews" "
Rating 2 - Terrible. 241 out of 5193 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gracen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to a penthouse suite.
Stayed 1 night in May 2024

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Deanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets up the stairs and to the spa/gym:pool.need to be changed. Dirty and old does not make for the appearance of a high end spa. Bathroom mirror did not get cleaned during our stay otherwise very pleasant stay
Stayed 2 nights in May 2024

4/10 Poor

corey

Disliked: Cleanliness, staff & service, property conditions & facilities
They were preforming cunstruction below are room starting early monring , it wasnt quite construction load hammering and power tools wich made for a crapy morning

2/10 Terrible

Erin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I rarely leave reviews but this experience deserved one. I booked this hotel for one night. They are under major maintenance and construction and start at 7 am. They also charge a fee for using credit cards. I would not recommend this hotel
Stayed 1 night in May 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, amenities
Old unreliable elevator
Stayed 1 night in May 2024
Response from Samuel L on 21 May 2024
We greatly appreciate you taking the time to give us your feedback. Our maintenance team are constantly striving to stay on top of the elevator situation, we hope to assist you soon in your future stays. River Rock Casino Management Team

10/10 Excellent

Losa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the Starbucks, gift shop that’s opened late and the awesome pool
Stayed 2 nights in May 2024
Response from Divine Llaneta on 21 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Nice hotel but a few issues. Breakfast with my kids was a serious pain. Sunday morning our only option was the a la cart menu in the dining area of the restaurant which was tiny, and jammed full, with a line up. Or, the buffet was $50 each for brunch so - no thanks. Lots of construction. Eg both pool Change rooms closed. Also, beware. You can’t watch a hockey game in the bar/restaurant because there are NO screens! The pool and the room was great though and everyone was nice. 6/10 for me because dining was so bunged up.
Stayed 1 night in May 2024
Response from Divine Llaneta on 21 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the breakfast & the pool change rooms, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
The staff was great the dining was poor
Stayed 1 night in May 2024
Response from Divine Llaneta on 21 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the dining, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful Russell was also very helpfull and took our luggage to our room and explained everything about the room thank you so much
Stayed 1 night in May 2024
Response from Samuel L on 21 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Divine Llaneta on 21 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Paula

Stayed 1 night in May 2024

10/10 Excellent

Stanis

Close to the Skytrain
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Liked: Staff & service, property conditions & facilities
Room was not spotless but the facility was great
Stayed 1 night in May 2024
Response from Divine Llaneta on 21 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the room, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Josh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a unique and fun pool that the kids enjoyed. The sky train station is on site which is unique and very convenient. The main restaurant was under construction in May 2024 during our stay which was unfortunate.
Stayed 2 nights in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and smooth. Room is clean, no complaints here
Stayed 1 night in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on reception was in training - she was wonderful and so kind. I was even upgraded which was a treat! The rooms are always clean and the beds so very comfortable. I always stay at River Rock when I'm in Vancouver - I will be back at the beginning of June!!
Stayed 1 night in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Emyrick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Safe area to stay
Stayed 1 night in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Ava

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong with the property, it was great. Just took longer to get to our friends rooms since we were all in different corners
Stayed 1 night in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

yoanka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, super clean and constable rooms. The only negative was the restaurant on Sunday, we spent an hour and a half waiting in line to be seated because it was supposedly by reservation. Hotel staff must inform guests at check-in that they need to make reservations for the restaurant from Friday to Sunday.
Stayed 2 nights in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the restaurant, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy peasy. The planes fly over the hotel but it was cool. Great stay.
Stayed 2 nights in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Sundip

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and free parking.
Stayed 1 night in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport, designer outlets, and walking trails! Safe area! Friendly staff!
Stayed 3 nights in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

john

Travelled with family, Travelled with partner
Liked: Cleanliness
Good standard bed, fairly clean. The room we had had a view of a train station and was busy/noisy. Not much of a casino and limited drinks and food.
Stayed 2 nights in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the SkyTrain noise, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino being across and having a word class poker room
Stayed 3 nights in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Room was great and loved we were on a train stop
Stayed 1 night in May 2024
Response from Divine Llaneta on 20 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 Poor

Lexi

Travelled with family
The highlight of staying in this hotel was that my teen was awoken to a mouse crawling on his head... if there's one, there's many .. safe to assume. Upon letting concierge know, room cleaning services was offered but they ended up just moving us to a different room altogether.. I didn't make a fuss, I didn't ask for a discounted rate. We book here because of how conveniently it is near Richmond Night Market (5 minute walk)... for those who do not want to stress parking. Our first time and our last booking here. I always check my rooms for signs of bed bugs but new fear unlock, have to check for mice droppings too now...
Stayed 2 nights in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel room was average and it is starting to show it's age
Stayed 3 nights in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 Poor

sherrie ann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was not very clean and there was pealing paint in the bathroom shower and the wallpaper in the bathroom was peeling breakfast was very poor and the service was not good
Stayed 1 night in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience with the room not clean, wallpaper peeling, breakfast & service, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be more convenient when checking out to just leave keys in room or to have express checkout box on 4th floor as it is a pain to go down to lobby to hand in keys then have to go back up to get to skytrain, particularly at 6am in the morning.
Stayed 1 night in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us. For future stay you can just leave the room keys in your room and or you can call front desk for express check out, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Acela, Winnipeg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and bus stop.
Stayed 2 nights in Apr 2024
Response from Divine Llaneta on 15 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

MaryJane

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean… location is through construction. Staff not helpful at all.
Stayed 1 night in May 2024
Response from Divine Llaneta on 15 May 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Divine Llaneta on 18 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Divine Llaneta on 15 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Divine Llaneta on 15 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Penelope

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to restaurants and conference venues
Stayed 1 night in May 2024
Response from Divine Llaneta on 14 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

kim, Edmonds

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Divine Llaneta on 15 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

kristi

Travelled with family
Liked: Amenities
I sadly felt that this property is run down and has not been maintained . We used to stay there regularly when they first opened. The room was tidy, however it did not feel clean. Because of this my daughter actually slept on top of her coat. I remember there being a nicer restaurant on the premise, however when I asked they only had a buffet available. They are renovating a new restaurant so that will improve. The casino is now for strictly gambling, there is no sort of atmosphere or entertainment. Save your money and go to Las Vegas.
Stayed 1 night in Apr 2024
Response from Divine Llaneta on 14 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the room & options of restaurants, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 Poor

Justin

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Had to walk far with my daughter to enjoy the pool, once we were done I had to walk her back cold as they don’t let you leave the pool area with towels but don’t tell you that, the elevator was out and free parking was far away - at least should comp for the $3 parking every time you move. When I told staff they seems not to care about any of it as they were sold out.. Bathtub had Hairs in it
Stayed 1 night in May 2024
Response from Divine Llaneta on 14 May 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience that impacted your stay negatively, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Yoshimi

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Divine Llaneta on 14 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for Richmond night market
Stayed 1 night in May 2024
Response from Divine Llaneta on 13 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

jacqueline r

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Divine Llaneta on 14 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Divine Llaneta on 14 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

2/10 Terrible

Lynn

Disliked: Property conditions & facilities
The room was upgraded to a suite but the room was NOT CLEAN and the bed didn’t even have a fitted sheet on it. The bare mattress was under the sheet and comforter. Shower was dirty. Dusty. Crack in marble top in bedroom. Stains from drinks on wood furniture. The chair in living room had food crumbs all in the chair under cushion. Floors were dirty and our sock feet got filthy. Brought to management attention at desk and they were supposed to call me back yesterday and never did.
Stayed 1 night in May 2024
Response from Divine Llaneta on 12 May 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience and for missing your concerns, however we will investigate this further and please do not hesitate to reach out to us regarding this issue, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in May 2024
Response from Divine Llaneta on 14 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Tracy

Liked: Staff & service, property conditions & facilities
Great pool for the kids, free parking, love the executive suite we had. Convenient for catching sky train. We will be back
Stayed 1 night in May 2024
Response from Divine Llaneta on 12 May 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team