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"Need more entertainment for families. Our bathroom in our hotel room smelled like sewage. "

"The property is 6/10. Staff was nice property was clean. Room needs an update. We had a swim up but more should be accommodated in the room. Food was the same as everyday nothing special no vegetarian options. More beach towels were needed. "

"I recently stayed at the Viva Wyndham all-inclusive hotel and had a mixed but overall decent experience. Starting with the positives, the room was very clean and well-maintained throughout my stay, which made a great first impression. The air conditioning worked exceptionally well—definitely a big plus, especially in the warmer climate. The staff truly stood out; everyone I interacted with was friendly, welcoming, and eager to help, which added a lot to the overall experience. The hotel also has two bars that were both enjoyable, offering a good atmosphere and solid drink options. However, there are several areas that need improvement. The food was probably the biggest disappointment. While there was variety, it lacked authenticity and flavor. Introducing more authentic and diverse food options would significantly enhance the dining experience. Another issue was the entertainment setup. The entertainment area is not enclosed, and the noise carries late into the night, making it difficult for guests to get proper rest. Enclosing this space or better managing sound levels would make a big difference. The beach is inconveniently located about a 3–5 minute walk from the hotel, which a little bit farther than expected, and the resort itself seems understaffed. Because of this, not all restaurants are open daily—typically one is closed, while the others are often fully booked, making it frustrating to plan for dinner. In summary, while the hotel has some strong points—particularly "

"No me pusieron agua en el segundo día y e teléfono de la habitación dañado "

"clean rooms, staff is excellent, breakfast was amazing, and bar was affordable. excellent stay!!!"

"Great staff, excellent food. Loved it."

"Yes but not enough options "

"All of the food was good, but the service was inconsistent. The bar was frequently backed up, and waitstaff were often unavailable. What’s surprising is that I visited 15 years ago, and my mom was there 20 years ago—yet nothing seems to have changed. The buildings are aging, and the rooms feel outdated."

"Rooms were clean and the bed was very comfy! The staff made the stay much more than expected. They became like family. They were very attentive and patient with us through the language variances. The chef Chickie was excellent and would alter the menu as requested. Anna the housekeeper went beyond to ensure things were cleaned. Moises and Gleni also were over the top in providing the utmost service. The property is not on the beach (they have a shuttle daily) but in a safe area. I would walk the streets as people were going to and coming from work. I will go back! "