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Reviews of Kai Tulum

3.5 out of 5
Kai Tulum
Carretera Tulum-Boca Paila Km 0.5, Zona Hotelera Norte, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 93 out of 138 reviews" "
Rating 8 - Good. 23 out of 138 reviews" "
Rating 6 - Okay. 11 out of 138 reviews" "
Rating 4 - Poor. 6 out of 138 reviews" "
Rating 2 - Terrible. 5 out of 138 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zebang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is good
Stayed 1 night in May 2024

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful!!! The room is also great, perfect get away for a relaxing time. The food and drink were all delicious. The staff was king and helpful, and attentive. The ruins are a short walk, and you are surrounded by nature, no stores no cars, just NATURE!
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the way the lobby smelled, everything was really nice and enjoyed our stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming! They made the stay enjoyable! Every morning Rigo or Andres took care of us at breakfast and made us smile and provided excellent service! We always saw people cleaning and our rooms were ammaculate and cleaned every day. We loved our resort and definitely want to return! (Also the drinks were amazing - get the hibiscus drink on the beach!)
Stayed 5 nights in Apr 2024

10/10 Excellent

PAOLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concept of the Bungalows was very unique, and love how close we were to the main attractions in Tulum and the ocean. The staff was very professional, friendly and accommodating. I would highly recommend it to my friends and stay there again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kalyn

Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Coolest location ever. I will probably stay here from now on when visiting tulum. It was perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Van

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and relaxing getaway! Room and the area were absolutely beautiful! Would definitely recommend!
Stayed 4 nights in Apr 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

gerardo

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will be back
Stayed 1 night in Mar 2024

6/10 Okay

Deepinder

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities. PROS: -Very clean -Quiet and relaxing atmosphere -Tasty food and drinks -Decorated room for wifes birthday CONS: -At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day. -Very poor wifi. -First 24 hours our hot water did not work -Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm. -Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm. -No phone or tv in the room -Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours. -Restaurant service slow -Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins. -One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet. -Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Notch place!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Rent a vehicle of staying at this property
Stayed 4 nights in Feb 2024

10/10 Excellent

Mirela Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Maxime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Feb 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little property with easy beach access (2 mins or less from all rooms). Safe, clean, quiet and friendly staff (Freddy and his colleagues took care of us). Would recommend for those wanting to unwind.
Stayed 7 nights in Feb 2024

4/10 Poor

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property is in a national park, and you are required to pay entry fee plus subject to inspection from national guards. Very uncomfortable. Plus we didn’t get our free bottle of wine
Stayed 7 nights in Feb 2024

6/10 Okay

luis javier

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 8 nights in Jan 2024

10/10 Excellent

Marqisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean property Good room services Transportation is very expensive and you have to pay for entering the park everyday
Stayed 6 nights in Dec 2023

10/10 Excellent

Cian

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kai is stunning! This is a this is a great hotel, if you would like a peaceful place to rest and reflect, swim and enjoy the Playa Paraiso. This is not the right hotel if you want to go to different bars and restaurants every night. You can take a cab into town, but it is not that close and not worth it in my opinion. We enjoyed our stay at Kai so much, especially the beautiful room. Their bungalows are as beautiful as the pictures show. The restaurant is slightly overpriced as far as food, but their two for one margaritas can’t be beat. The massage therapist at Kai is excellent, and will give you a great price if you can pay in pesos. Having pesos would have been the only improvement on my stay as I found it a little tricky at times to use a card. Kai is next-door to IKAL Hotel and IKAL’s restaurant is so good and very affordable. Our room was quiet and safe, and we felt so well cared for. They have filtered water in every room so you don’t have to worry about finding bottled water, which can be a big stress at times in Mexico. I would come back here in instant! What a beautiful place.

10/10 Excellent

Conrado

Liked: Cleanliness, property conditions & facilities
The Hotel is very nice and charmin, very clean and countable, also very close to the beach, it is nice place to stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Place was amazing, Staff was great. Didn't really have hot water for showers, but it was nice enough outside that it wasn't a huge deal.
Stayed 4 nights in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was perfection!! We had basically our own bungalow on the beach with our own patio area. The staff left coffee at our door daily and were very accommodating. Security was tight upon entering so we felt very safe. Can’t beat the price for a 10 second walk to the ocean. We’d definitely come back!
Stayed 3 nights in Oct 2023

6/10 Okay

Manuel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
They charged us just to enter the hotel. No lights in walk paths. The hotel even rents you the bike when they should be free. No close transportation
Stayed 2 nights in Oct 2023

10/10 Excellent

JEAN

Liked: Staff & service, property conditions & facilities

10/10 Excellent

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Kai was amazing great service and comfort and amazingly close to the Maya Ruins and turtle sanctuary tours. I highly recommend it.
Stayed 4 nights in Jul 2023

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a great place! Thank you so much!
Stayed 4 nights in Jun 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around excellent stay! Thanks, Andy!
My wife and I had a wonderful time at Kai Tulum! I'd like to give a big shout out to Andy at the restaurant for being so friendly, attentive, and just all around helpful. Besides excellent service in the restaurant, Andy gave us good advice for local activities. As for the rest of the stay, our room was so comfortable and so close to the shore! The hotel was beautiful whether seen from the shore, the garden, or the cabin. I loved the beach club and would return in a heartbeat! I couldn't believe it when I went swimming and looked up the shore to see the ruins. What an amazing view! The restaurant was excellent and always delicious. Abram and Jeff were also great at the restaurant.
Stayed 3 nights in Jun 2023

8/10 Good

Aishwarya Rao

Travelled with partner
Liked: Cleanliness
The communication regarding the entrance to the property was bad. I was not informed until I messaged the hotel. Every time we needed to enter the hotel, there was security which bothered us to buy tickets. The hotel couldn't arrange anything for us when we complained. Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
Stayed 4 nights in May 2023

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the single units. Was a nice change from the big chain hotels where you get just a room. This hotel felt like we had our own place on the beach. The staff was very friendly and helpful. They have Taxis right there to take you anywhere. Would strongly recommend staying here.
Stayed 3 nights in May 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
NICE ROOMS, GREAT VIEW
I stayed at Kai Tulum for a brief 4 day stay and overall the stay was good. The hotel is terrible with communication, i had a few questions i had before we travelled to Mexico and their whatsapp account were never replied to my questions, their hotel phone never answered any of my calls, i finally received an email on the morning of my flight which was not very convenient. The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient. The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
amazing view from your personal porch seating area
complimentary coffee every morning, great private seating area at your room
Stayed 4 nights in May 2023

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Atusa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They reached out before our arrival to setup transportation and see if we need anything :) great recommendations while we were there. The location was great. So close to beach, nice room, always finding beach chairs, can go on walks on the beach which is public in Tulum. You can walk to the Tulum ruins. You can rent bikes from the hotel to go on a bike ride. I just wished I could make coffee in the room since I like it hot and earlier than 8am when they bring it to your deck. We had a fabulous time. Small hotel, no extra fees like some big resorts, great service, walkable to other restaurants on the beach. They also cleaned the washed up plants coming from the sea every morning, to my surprise some hotels didn't! but they did it every morning though the beach is public :)
Stayed 4 nights in Apr 2023

8/10 Good

Claudio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Escape in Tulum
Stayed at the Kai Tulum for 4 nights/3 days. The hotel property is really gorgeous: the bungalows are all set behind the hotel restaurant and beachfront. The rooms/bungalows are really lovely:very calming colors (some may find dull or boring) though perhaps some may find the spacing between bungalows a bit close. The bungalow I had was very comfortable: spacious deck with outdoor shower, very comfortable bed, nice very clean bathroom and shower area. The whole area was very relaxing and chill: we managed to visit hotels in the main hotel zone towards the south and the vibe at the Kai was so much more chill and relaxed. The hotel staff was very helpful and kind, though there were some minor service hiccups that were unfortunate (issues with the included breakfast, timing of the morning coffee/tea sevice) but nothing major. Overall a lovely stay, I would definitely stay again!
Stayed 1 night in Apr 2023

2/10 Terrible

Dawn M, chicago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Holiday Inn AirPort Express has better amenities. This hotel didn’t provide a pen, a usb outlet, a warm blanket, a telephone, a concierge, no management were present for the first 3 days, food was inedible at dinner and we had to pay $100 per day in taxis due to the lack of dinner options. None were within walking distance. Very poor communication from staff due to language disparity which would have been fine if we were expecting a mom and pop place. This place charged luxury prices and was a total joke.
Stayed 5 nights in Mar 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kai Tulum was absolutely gorgeous. The staff was super friendly and helpful. My room was perfect for my daughter and I. I liked that we had bathrobes but would have been better if they were softer and more plush. We only had dinner there one night as there weren't that many options. The plate of pasta that we had was delicious but small. I highly recommend Kai Tulum!
Stayed 6 nights in Mar 2023

10/10 Excellent

Satyam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bungalows and property. Everything was in great shape, friendly staff, set on a beautiful beach.
Stayed 3 nights in Feb 2023

8/10 Good

PRASHANT

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite, and peaceful. had a great time with a toddler
Stayed 2 nights in Feb 2023

8/10 Good

Maria

10/10 Excellent

Dalila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

yazmin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise!

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great part of Tulum beach!
Stayed 2 nights in Dec 2022

6/10 Okay

Juliet

Liked: Cleanliness
Stayed 1 night in Dec 2022

10/10 Excellent

cesar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Rooms are spacious and full of light. Staff was also really helpful and friendly.
Stayed 3 nights in Oct 2022

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, restful and unique. The only negative was the natural occurrence of the red seaweed washing up on shore. The water was beautifully clear and warm. Would love a repeat stay!
Stayed 2 nights in Jul 2022

2/10 Terrible

Juana Elizabeth

Stayed 3 nights in Mar 2021