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"The room we stayed in was very dirty, hairs all over the bathroom sink and marks on the walls. Found a false nail on the window sill. The furnishings were worn and damaged. We ended up moving rooms because it was so dirty. The property is very dated and you could hear everything in the rooms above and next to us. The hot tub needed to be cleaned and the water was not hot. The pool was ok!"

"The hotel facilities, the dining, the staff were all absolutely fine. The room, however, was on 2 levels with even a step down on entry. Awkward. It was situated at the front of the building over some sort of service room with a generator or boiler that emitted a constant drone all through the night. Occasionally it would cut out only to re-start a short while later. As a result we had very little sleep. The noise could be heard outside the building as well; and of course it carries more at night."

"Staff are very helpful; the hotel is old and needs more cleaning, which would be nice and refreshing."

"Booked and paid last year for room with king bed. Didnt get that. No explanation why from staff. Room was in old part with no ventilation and double bed that needed to be replaced years ago. Pillows were terrible. Floors created and shower water got stuck on scalding and needed to be fixed. All over very disappointing stay. "

"Wifi was working. Room was ok. Improper heating in the room."

"Amazing stay as expected "

"My partner and I had a wonderful three-night stay at Rhinefield House for his birthday. The staff were all excellent - a special mention to Deborah at breakfast and afternoon tea, whose warmth and personality really stood out - but everyone we encountered was lovely. They also made a thoughtful effort to acknowledge my partner’s birthday, which we hadn’t expected and really appreciated. We were lucky with the weather, which meant we could properly enjoy the beautiful grounds, especially sitting by the pond - a real highlight of the stay. A couple of minor points of feedback. On the first morning we were woken at around 5.30am by a fairly loud, continuous noise, like a motor running. This did continue intermittently throughout the stay, including late at night and early mornings, although not quite as loud after the first instance. It wasn’t disruptive enough for us to request a room move, but worth noting. Secondly, the outdoor pool is open from 9am to 4pm. As we were out during the day, it would have been nice if it stayed open later. We did have a look while passing and it looked like it could do with a bit of attention - there were leaves in the water and it didn’t feel particularly inviting. Appreciate it’s early in the season, but a bit of upkeep here would go a long way. I mention these as constructive feedback rather than criticism, as overall we had a really lovely first stay. Thank you to the team - we would definitely return."

"Great location and very friendly and helpful staff. Parking was a bit of an issue as we arrived later in the afternoon. Hotel was pleasant for a one night stay but small room and a large stain on the carpet greeted us as we opened the door to enter. Had all the amenities necessary."

"Very good service. Clean room "