Liz was available for any issues we had and was very friendly. The cottage is beautifully decorated, extremely clean and cozy. There were lots of personal touches that made our stay special (eg. homemade jams, vegemite, fresh plums, and personal recommendations from Liz). It would be perfect for a small family. ..fitted all 5 of us for a short stay, but would be a little cramped for a long stay. We loved the outdoor deck and ate most of our meals out there. The kids loved the trampoline and enjoyed berry picking next door. The property is located about 5-8 mins drive out of town in idyllic surrounds. The sunset was just beautiful out our windows. Just be aware that although there is a fridge in the property, there is no freezer...don't buy ice cream like we did before we arrived (but if you do, melted icecream and fresh crushed berry milkshakes are quite delicious!) Thanks Liz for a relaxing stay in your cottage.