17 Little Pier Street, Darling Harbour, Sydney, NSW
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It’s was in a great location.
The only thing that was annoying was they provided shampoo but no conditioner and no moisturiser and no toothbrush and toothpaste
Dear Xiaomin,Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Novotel Sydney Darling Square. I am pleased to learn that you had an enjoyable with us and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. I hope we can see you again soon!Best regards,SteffiSenior Assistant Manager
8/10 Good
Diego Fernando Olarte
23 Apr 2024
Liked: Cleanliness, staff & service
Diego Fernando Olarte
Stayed 4 nights in Apr 2024
Response from Steffi on 1 May 2024
Dear Diego,Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Novotel Sydney Darling Square. I am glad to learn that you had an enjoyable with us and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. I hope we can see you again soon!Best regards,SteffiSenior Assistant Manager
So happy with my stay here. 6 min walk to Capitol Theatre. Great eating. Easy access to trains, light rail and ferrys.
Fae
Stayed 3 nights in Apr 2024
Response from Steffi on 1 May 2024
Dear Fae,Thank you so much for taking the time to respond to our guest survey on your recent stay with us at Novotel Sydney Darling Square featuring our convenient location. I am glad to learn that you had an enjoyable with us and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. I hope we can see you again soon!Best regards,SteffiSenior Assistant Manager
Unfriendly service at check in. Amenities such as hair conditioner, slippers, hand cream not stocked within the room. Accommodating of check out extension.
Mindy
Stayed 1 night in Apr 2024
Response from Steffi on 1 May 2024
Dear Mindy,Thank you very much for responding to our guest survey regarding your recent stay with us at Novotel Sydney Darling Square. I very much appreciate you taking the time to share your experience and I regret to learn that we have fallen short of your expectation. In Novotel, we strive to provide a comfortable stay for all of our guests, it is never our intention to disappoint you. I hope to have the opportunity to welcome you back in the future to deliver a better experince!Sincerely,SteffiSenior Assistant Manager
Was pretty good except for the road works out side during our stay so we couldn’t sleep at night until 1am when they stopped.
Ashleigh Michelle
Stayed 7 nights in Apr 2024
Response from Steffi on 1 May 2024
Dear Ashleigh,Thank you very much for responding to our guest survey regarding your recent stay with us at Novotel Sydney Darling Square. I truly appreciate you taking the time to share your experience and I am sorry to hear we have fallen of your expectation and we wish to have the opportunity to welcome you back in the near future to provide a better stay!Sincerely,SteffiSenior Assistant Manager
Dear Vitaly,Thank you very much for responding to our guest survey regarding your recent stay with us at Novotel Sydney Darling Square. I very much appreciate you taking the time to share your experience and I regret to hear our breakfast experience had fallen short of your expectation. I hope we have the opportunity to welcome you back in the future to deliver a better experience.Kind regards,SteffiSenior Assistant Manager
Dear Diane,Thank you very much for responding to our guest survey regarding your recent stay with us at Novotel Sydney Darling Square. I very much appreciate you taking the time to share your experience and I am thrilled to see it was a great stay with the positive highlights of our well-maintained facilities and prime location. I hope we have the opportunity to welcome you back in the future!Kind regards,SteffiSenior Assistant Manager
Fantastic location. Close to Darling Harbour and Chinatown, with dining options galore. 5 min walk to light rail stations.
Paul
Stayed 5 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear Paul,Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Novotel Sydney Darling Square with hotel location being very convenient to you and everything has been up to your standard. I look forward to having the opportunity to welcome you back in the future!Sincerely,SteffiSenior Assistant Manager
Dear Ross,Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Novotel Sydney Darling Square with the special highlight of our professional team. I look forward to having the opportunity to welcome you back in the future!Best regards,SteffiSenior Assistant Manager
6/10 Okay
Thien
3 Apr 2024
Thien
Stayed 4 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear Thien,-Thank you very much for taking the time to respond to our guest survey and sharing your feedback on your experience with us. Guest feedback is very important to us at Novotel and I appreciate you taking this opportunity. Should you wish to provide any further comments or need any assistance please feel free to reach out to me directly. I hope we have the opportunity to welcome you back in the near future.Warm regards,SteffiSenior Assistant Manager
6/10 Okay
Mick
2 Apr 2024
Mick
Stayed 4 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear Mick,Thank you very much for taking the time to respond to our guest survey and sharing your feedback on your experience with us. Guest feedback is very important to us at Novotel and I appreciate you taking this opportunity. Should you wish to provide any further comments or need any assistance please feel free to reach out to me directly. I hope we have the opportunity to welcome you back in the near future.Kind regards,SteffiSenior Assistant Manager
Great location and clean facilities but never saw staff member smiling.
Ho Kyung
Stayed 4 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear Ho Kyung,Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Novotel Sydney Darling Square with hotel location being very convenient to you and everything has been up to your standard. I look forward to having the opportunity to welcome you back in the future.Best regards,SteffiSenior Assistant Manager
Location is very strategic, walking distance to the train station, many food options around. Staff are friendly, clean room and bathroom. Recommended and will stay here again.
ALOON
Stayed 3 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear Aloon,Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Novotel Sydney Darling Square with hotel location being very convenient to you and everything has been up to your standard. I cannot wait to welcome you back in the future!Best regards,SteffiSenior Assistant Manager
Hotel was nice in and out, in room was very clean and neat and tidy, i like most was it was at the center that a door step in all of restaurants and shops
John Erick
Stayed 2 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear John,Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Novotel Sydney Darling Square with hotel location being very convenient to you and everything has been up to your standard. I look forward to having the opportunity to welcome you back in the future.Kind regards,SteffiSenior Assistant Manager
8/10 Good
Anabel, Wetherill Park
Travelled with family
30 Mar 2024
Property facilities and amenities are very basic. The location is close enough to walk towards Chinatown and Darling Quarters where there’s plenty of dining options and shopping. Staff are friendly.
My wife and I spent 6 days at the Novotel DS. We found it very convenient for getting around whether we were walking or taking the LRT or train, (short distance to walk) The Saturday night fireworks on the harbour which are less than 5 min walk away is not to be missed. The staff were very courteous and helpful as well.
James
Stayed 6 nights in Mar 2024
6/10 Okay
Diego Martin
19 Mar 2024
Diego Martin
Stayed 2 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear Diego,Thank you very much for taking the time to respond to our guest survey and sharing your feedback on your experience with us. Guest feedback is very important to us at Novotel and I appreciate you taking this opportunity. Should you wish to provide any further comments or need any assistance please feel free to reach out to us and I hope we have the opportunity to welcome you back in the near future.Sincerely,SteffiSenior Assistant Manager
Very close to Chinatown, dining, public transportation and shopping.
Jun
Stayed 4 nights in Mar 2024
10/10 Excellent
Andrew Mark
17 Mar 2024
Andrew Mark
Stayed 2 nights in Mar 2024
Response from Steffi on 1 May 2024
Dear Andrew,Thank you very much for responding to our guest survey regarding your recent stay with us at Novotel Sydney Darling Square. I very much appreciate you taking the time to share your experience and I am thrilled to see it was a great stay. I hope we have the opportunity to welcome you back in the future and if I can be of any assistance please let me know.Best regrads,SteffiSenior Assistant Manager
10/10 Excellent
Linda
14 Mar 2024
Very clean out front, VERY nice staff.
Linda
Stayed 3 nights in Mar 2024
8/10 Good
Rebecca
Travelled with family
26 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I changed my booking from a different hotel to this one because of the swimming pool. Swimming pool was closed for maintenance. Would have been nice for them to mention this on the site. I was not able to pay using the debit facility on my card, but had to make payment as creditcard to incur the service fee.
Was in a great location with plenty of places to eat.
Clean, quiet, friendly staff. Car parking is off site not so easy to find then you have to walk back in rain, up to 10minutes. Directions provided by hotel not helpful
Very nice property and easy access to restaurants around.
Hotel had only one pool with too much chlorine smell so couldn’t go there.
No spa and anything special for kids.
If coming alone or with partner is good for a night or two as nice restaurants around and easy access to ICC Sydney if attending an event.