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"Expedia should be ashamed to charge for accommodation in what was a hostel for vagrants. During the period that access was unavailable to us, a neighbour told us that the Hamilton was used to house council-sent people, and we saw three such unfortunate people waiting to enter. My wife was frightened by the property when access was eventually gained, describing it as being like her idea of a prison, and I found it forbidding and inhospitable. We immediately left the building and luckily were able to book accommodation at Lincoln City Centre Travelodge. We were not surprised when we met another couple we had seen at the Hamilton, in the Travelodge reception, who had like us, sought to stay elsewhere upon seeing the Hamilton. Expedia should refund our wasted payment for the awful Hamilton booking, and pay us compensation for the cost of staying at the Travelodge."

"Wonderful customer service. I phoned to say that I would be late for final check in (10pm) and Alexandra, the lovely lady on the front desk, made sure I was checked in dignity and made me feel so safe about arriving late. This was my second time visiting The Swan for work trips to Blyton Park track. Couldn’t recommend this B&B enough. Perfect for solo female travellers."

"We arrived at 9pm with a car full of expensive filming equipment, no spaces in the car park. I suggested parking where other cars were parking near the hotel on double yellows but the desk person said this was not allowed and they would be moved on, they weren’t nor were the two non disabled cars in the disabled bays. Parking is very badly managed and desk person totally unhelpful. Feel sorry for any disabled drivers as non of the spaces were being used by blue badge holders"

"Front door was tricky to open. No other issues."

"A great Hotel to stay at old town - Food & Bar excellent rooms well presented"

"Parking easy breakfast was good but not included, staff fine room clean but shower was poor pressure, water dribbled out"

"Part of the divan (bed) was broken. So seemed like sleeping at an angle with head below your feet. Solved by turning bed around but didn’t solve the problem of it being broken! Breakfast was good and plentiful. Didn’t eat dinner in hotel so can’t comment. Excellent location right opposite cathedral but be aware the cathedral bells toll every 15 minutes between 7am & 11pm!"

"Asked for a quiet room but was anything but despite the hotel being virtuallly empty "

"We had a great time. Staff were great (mostly) and really helpful and friendly. Food in the restaurant was excellent, my wife and I loved every dish. The bar was well stocked with some great (and favourite) scotch so that was a bonus. We arrived Friday and left Sunday and on the Saturday we had a late lunch which was lovely, sat outside in the garden with the local church in view. Room was comfy and we had the bonus of a little private courtyard which was unexpected. Our only negative came on Sunday morning when we came to breakfast. Saturday we'd opted for breakfast in the room which was good, one note, full English could do with either beans or tinned tomatoes as its a bit dry without. Good quality bacon and sausage though. Sunday went to the breakfast location to be met by member of staff we hadn't seen before who informed us that breakfast wasn't here it was in the bar. I say informed, told us as if we were idiots for not knowing. She escorted us to the bar to a tiny table and asked if we knew about buffet. We didn't so she then took us back to the room we'd originally gone to where we found the buffet and dozens of guests waiting to order breakfast! Back in the bar we were the only people without young children. Obviously now walking back and forward to the real location for drinks and toast. We discovered as we left that there was a bridal fair on in the breakast room which would explain the banishment. Better communication and review would be excellent."