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"Friendly staff. No elevator and no offer of help with luggage upstairs"

"A clean and modern hotel in a great location. The shops and food options around the hotel are great. Spacious rooms for a family of four."

"Great staff, clean room, beautiful grounds. "

"The room was very small and dark. The bed was soft and the pillows rock hard. The door wouldn’t lock which as a single woman was very worrying for me. I called reception and was told I could move room but it was 11pm and I was very tired and was undressed. Consequently I had a poor nights sleep as I was worried someone could get in. There was no bedside light so I had to leave my phone on all night. The EV chargers were extortionate. "

"Overall was good. But confusing with breakfast cost as I hadn’t prepaid. Was told at check in cost was £15 for breakfast or £10 if paid in advance. Paid £10 for the first morning with no problem. Next night went to reception to pay for next morning and was told there was no discount and cost was £15 which I declined. No big deal but an inconsistent experience. Nice hotel overall."

"The good bits: Room was a good size, bed was comfy, as we're the pillows and everything was very clean. Breakfast time booked to avoid overcrowding, function room activities couldn't be heard from the bedrooms. Not so good bits: window was edged with green growth externally, bathroom mirror lights not working, dated shower fitting over the bath. Hospitality tray ok, usual choice, breakfast not very inspiring and not very warm. Carpets in communal areas showed signs of damage and were stained in parts. Staff were friendly and helpful. All in all a decent enough place but not overly impressed especially as the pool and spa access is outside the hotel - not great on a cold and windy evening"

"Yes it was terrible. On arrival, they changed our room several times. There was no heating and no warm water. we complained to the management and was told we would get a refund but nothing was done. We didn't go the 2nd night and we still didn't get anything. Reported to expedia, was told they would look into it but it's been weeks now and no feedback. It's so sad because I have had multiple unpleasant experience with expedia and only just returned. But I guess they've not changed neither have they improved their services. It's such a shame as we had to book another hotel for the second night. Please be careful when you book on this site."

"Seemed a little tired but clean"

"Ideal location Clean room and excellent breakfast"