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"Lovely hotel and great location for the middle of Nottingham. Only negatives was the double bed was very small and tightly squeezed in a corner."

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I was contacted by Vicky, who did offer a tokenistic 20% off on future bookings but implied I had lied about all issues and failed to respond when I queried her approach. Really disappointing, at over £200 a night - we got no sleep and our baby really didn’t enjoy the next day owing to his discomfort in the night. A real shame that it could have been resolved so easily with effective customer service and a kind manner."

"Clean and tidy room."

"Lovely location and the room. Staff not welcoming or helpful "

"I had a lovely stay. Clean room and helpful staff"

"We were allocated a room for a disabled person even though neither of us are disabled or had requested it. However we did appreciate the wet room rather than a bath with shower over. But, and a big but for any traveller, there was nowhere in the bathroom to place toiletries, razors, toothbrushes, deodorant, hairbrushes etc etc. All the things that are needed within reach of the sink. We ended up dragging the chair in the shower to the sink in order to have our toilet bags close without them being placed on the floor. A normal bathroom has a counter either side of the sink. Has no-one ever thought about where a disabled person would put their toiletries. If on the floor they would be out of reach for a wheelchair user. It would be nice if the manager could address this problem and write to me to explain their reasoning for this error. Otherwise the bed was comfy and other services satisfactory."

"Perfect will stay again "

"Very comfortable and well equipped"

"No hot water in the morning for the shower/sink. I was told this was because someone switched off the main boiler. Apart from that, good value and nice staff."