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"Woke up, no electric, no water no communication"

"Lovely art deco hotel, Room was clean, but none of the USBs worked, noisy at times, which sounded mechanical. Staff were great, very friendly, plenty of parking too. I would stay here again. "

"I was honestly a bit nervous about staying here, mainly because I'm a solo female traveller so staying anywhere unfamiliar is a little nerve wracking but also because of a few bad reviews. I stayed overnight as I was going on a long hike and needed somewhere to stay so I wasn't travelling back too late. The hotel held my luggage before check in then promptly handed it back when I was ready to check in, and they even held it again after check out so I could explore the city luggage free before my coach home. I was pleasantly surprised that I was on the top floor, as I am a big fan of the views and of quietness. They also had a couple of extras in the mini fridge for me for free and said it was an upgrade, maybe because I'm a new customer, but either way, it was a nice surprise. The shower didn't work, or at least, I couldn't figure it out, but the bath taps ran so I had a bath instead which was fine, the hot water ran which is all I needed after a long hike. For a three star hotel, I was pleased with everything and it was all clean. I didn't sleep the best as I was so nervous being on my own which is a shame because the beds were so comfy and the room was so big. As I plan to come to Sheffield again, I'd definitely rebook Great Western Hotel, in the hopes every room was like this one, and knowing there is nothing to worry about, so I'll sleep soundly. Thankyou!"

"Good location for the arena. Rooms were small and dated and not particularly clean. The continental breakfast was a poor choice as well. Staff member was always nice and friendly though. "

"Good"

"Thoroughly enjoyed our stay. Room was spotless, staff polite and friendly."

"A clean and modern hotel in a great location. The shops and food options around the hotel are great. Spacious rooms for a family of four."

"Hotel was clean and large room. However, the male staff on reception were very miserable and no eye contact when checking in. One was also reading a fiction book at one point. The room was cold and no way of turning the temperature up or down as the control on the wall was turned off, with no way of turning on. Slept in trousers and jumper, which did expect to have to do."

"The room was very small and dark. The bed was soft and the pillows rock hard. The door wouldn’t lock which as a single woman was very worrying for me. I called reception and was told I could move room but it was 11pm and I was very tired and was undressed. Consequently I had a poor nights sleep as I was worried someone could get in. There was no bedside light so I had to leave my phone on all night. The EV chargers were extortionate. "