Search Villas in Southwestern Ontario

"As a first time visitor to the Casino we found the whole set up very confusing due to lack of signage. We had no idea what a 7 Star or Diamond member was or what line up to get into to register at the hotel and for a meal. I had to call to find out where to go to park. Signage said “self parking” but didn’t indicate that it was for the casino. I have problem walking and there is a long distance to walk from the parking garage to hotel."

"Staff was friendly, the room was nice...in and out privilege for parking"

"This property was full of goodness. I left headphones behind. Hotel staff were fabulous in helping to arrange their return. "

"Very nice hotel, close to the venue we were going. The staff was helpful, parking was available even for a full size pickup. The restraunt was clean, and the menu has something for everyone. The staff and the manager were very professional. Will stay again on our next visit to Kitchener"

"Had a great long weekend with my elderly mum, our adult kids & grandchildren (11 of us, sadly son/fiancé couldn’t come this time). This was our first Hard Rock Hotel, tho we’ve been to other Hard Rock Cafe/restaurants, incl in London, UK. Everything was great, enjoyed the reclaimed historic factory, hubby loved playing the in-room vintage guitar (son would’ve too!), grandkids loved the pool, & we all enjoyed the arcade, Children’s Museum, etc. My mum, daughter & I bought beautiful vintage designer clothes at the hotel shop 😁 Food/service at Sessions restaurant was always excellent, but food at Beer Kitchen was mediocre :/ The only other slight negative was the in-room lighting. We didn’t like that we couldn’t turn on the hallway light without illuminating the whole room (an early riser can’t see in the hallway without blinding a sleeper), or that the bathroom light automatically turns OFF no matter how you set it :( (we leave bathroom light on & door open to find it at night without a light :/ Also, clock had a big nightlight on back that my son-in-law said during our first breakfast- “was too bright for him”. So that night, we moved it from the nightstand to the bathroom, & it made a perfect night-light to find the bathroom ;) Minor nuisances in an otherwise perfect family stay! Great for our WHOLE group, from grandchildren (unborn, 2, 4, 6 & 8 year-olds), to adult daughters/son-in-laws (34-40 yr olds) to us (64 yr olds) & an 85 yr old mum :) Highly recommended! "

"Good experience overall"

"The HVAC in the room was too loud. Impossible to get a good night's sleep. The bathroom floor needs attention. This is a newly renovated room. #272 Front desk staff and restaurant are amazing :) "

"Very clean, no breakfast included which was a letdown"

"Great place to stay. Will be back again for sure! "