Spa Hotels & Resorts in Southwestern Ontario from NZ$164

"My third time staying at Crowne Plaza Kitchener. The staff is exceptional! They even remembered me! Always extremely professional, kind, accommodating, and patient. My upgraded room was so comfortable and clean. Aqua, the restaurant, is delicious and the wait staff is wonderful. I also used the fitness centre this visit. Was surprised at how many options for working out are available. An exercise room, pool, bowling alley, putt putt golf! I will be staying there again soon!"

"Could be cleaner with stains on carpet, shower curtain and toothpaste stains around washroom mirror. Fitness room was very warm and cramped. Free breakfast was terrible serving premade eggs, pancakes. "

"Property is run down. Staff do not seem to understand English much. TV in my room does not function- flashing green lines Room cleaning service did not come to clean despite letting front desk know Coffee at front desk cold, no hot water in thermos Air conditioner in room noisy"

"The room and hotel was very clean and well maintained. We had a good time and would come again. Thank you. "

"NA"

"Checking into the room was a hassle. You park in the garage then have to drag your luggage through the casino, about a 15 to 20 minute walk, to get to the check in desk. Then drag your luggage another 15 to 20 minutes to where the rooms are at. Then they have a room that had been smoked in. So another trip back to the desk to switch it. The big kicker was we booked the room for $92 and after all their “special fees” it ended up being $228. "

"It was a good stay "

"The staff was very friendly,and the room was very well maintained. I found it to be a huge problem that they did not have stairs available and guests could only use the elevators. There was a concert and everyone got back to the hotel at the same time. Two of the three elevators broke so we were stuck waiting in a huge line. The staff did take groups up via the service elevator but it would have been more convenient to let people take the stairs. To be clear there were emergency stairs, but guests weren't offered their use. "

"I was pleasantly surprised at the cleanliness and comfort of my room looking out onto the Detroit River. Parking was convenient and there was plenty to see and do all within walking distance from the hotel including nice places to eat. No complaints at all!"