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"Due to the refurbishment works the bar/dining area was not great & limited menu choices for dinner. Could do with signs showing which doors to use to enter the hotel. Staff were helpful & room comfortable. "

"As lovely as the hotel looked and as central as it was, it was not in a nice area. The staff were very friendly and helpful. Even though on the 11th floor, it was still noisy in the room. There were ear plugs provided with a note from the hotel, but they didn’t really help with the constant noise from outside. There were also holes in the curtains."

"Welcoming staff, beautiful hotel"

"Nice quiet sleep not too much to complain about for the money. "

"We only ate the evening before our flight and it was OK we had to rise early to move the car as they said they were fully booked due to Crufts Dog Show. "

"Room was clean with fresh sheets and towels. No cold water in bathroom tap and sink not great for teeth cleaning. Breakfast was not really worth what I paid for what I had but fair selection of food. Parking was limited but I found a space no problem. You may struggle with this at weekends or during holidays."

"Brief and comfortable stay"

"Great location, very nice room"

"Room was clean & we had a superior room so mini bar and robes was included. Reception staff could have made us aware that the guest entrance to the spa was not open so that we wasn’t walking around public areas in our robes, & then we were told the spa was full even though we had checked before leaving our room. Spa was lovely once inside relaxing and staff were friendly. Casino had a great atmosphere as did the high line bar . "