Expedia Verified Review
5 / 5 Excellent
The standard (deluxe) room was very spacious and comfortable with restful decor, and the balcony offered a sunny, private outdoor relaxation space with lovely views of the garden. The bathroom was roomy and the tub was perfect! Room service was excellent - prompt and delicious. The central ‘green’ courtyard was beautiful and the cafe downstairs provided excellent options for breakfast and lunch. This was a point of difference about the hotel and a big plus from our point of view. Also, I was recovering from foot surgery and all the staff were incredibly kind and helpful, especially Yana at Reception (who went the extra mile to ensure my comfort and assist with mobility) and Kelly in the housekeeping team. My spa therapist, Anne, was exceptional, too. We enjoyed ourselves so much that we decided to book an extra night. Our only issue was that we later noticed we had been overcharged (by the equivalent of a night’s stay) and we had to wait some days for the funds to be returned. The person we dealt with did not seem overly concerned by this, which surprised us. That said, everything else about the hotel left us feeling extremely positive about our experience. We have recommended the hotel to others and we are looking forward to another staycation at the Shangri-La in future.
Shangri-La Singapore (SG Clean)
A verified traveller stayed at Shangri-La Singapore (SG Clean)
Posted 2 months ago