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JEN Singapore Orchardgateway by Shangri-La

Property class: 4

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Located close to Orchard Central and National Museum of Singapore, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site international cuisine restaurant, Makan at Jen, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$421
includes taxes & fees
30 Aug - 31 Aug

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Club Panorama twin Room

In-room safe, desk, blackout curtains, iron/ironing board (on request)

Club Panorama twin Room

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe twin Room

In-room safe, desk, blackout curtains, iron/ironing board (on request)

Deluxe twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board (on request)

Club Deluxe Room

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A rooftop infinity pool with a city skyline view, outdoor seating, and umbrellas.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Family)

A hotel room with two beds, a large window with a city view, a flat-screen TV, and a luggage rack.

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a large window offering a city view, a bed with white linens, a desk with a lamp, and a chair.

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(77 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panorama Club Room, 1 King Bed

A hotel room with a large bed, a sitting area, and a view of the city.

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a laptop, a chair, a small table, and a window with curtains.

Club Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room, City View

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, and a chair.

Superior Twin Room

8.8 out of 10
Excellent
(27 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Twin Room

A hotel room with two beds, a desk, and a chair.

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Located in Orchard neighbourhood, JEN Singapore Orchardgateway by Shangri-La is connected to a shopping centre. National Museum of Singapore and Peranakan Museum are cultural highlights, and travellers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game? See what's going on at Marina Bay Street Circuit or Singapore National Stadium. Guests appreciate the hotel's convenience for public transportation: Somerset Station is just steps away and Dhoby Ghaut Station is 10 minutes on foot. Visit our Singapore travel guide
Map
277 Orchard Road, Singapore, 238858

What's nearby

  • A cityscape at dusk with illuminated buildings, a prominent dome structure, and a busy intersection.
    Orchard Road
    1 min walk - 0.1 km
  • A library with bookshelves and a ladder.
    Orchard Central
    1 min walk - 0.1 km
  • A modern architectural building with a curved glass facade and a large digital display.
    ION Orchard
    10 min walk - 0.9 km
  • A cityscape at dusk with illuminated buildings reflecting on a calm river.
    Robertson Quay
    12 min walk - 1.0 km
  • Takashimaya Shopping Centre
    5 min walk - 0.5 km

Getting around

  • Somerset Station
    1 min walk
  • Kempas Baru Station
    33 min drive
  • Changi Airport (SIN)
    29 min drive

Restaurants

  • Killiney Kopitiam
    4 min walk
  • Arabica
    2 min walk
  • Guzman y Gomez
    2 min walk
  • Walking On Sunshine
    3 min walk
  • Drink Drunk Donki
    3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

  • Upscale hotel near National Museum of Singapore
  • Located close to Orchard Central and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site international cuisine restaurant, Makan at Jen, offers breakfast, brunch, lunch, dinner and children's meals. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
  • Other perks include:
    • An outdoor pool along with free cabanas, sunloungers and pool umbrellas
    • Free self-parking
    • Buffet breakfast (surcharge), bike hire and express check-out
    • Express check-in, meeting rooms and smoke-free property
    • Guest reviews speak highly of the pool, helpful staff and proximity to shopping
  • Room features
  • All 499 rooms boast comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free WiFi and bathrobes. Guests reviews speak well of the clean rooms at the property.
  • More conveniences in all rooms include:
    • Bathrooms with free toiletries and hairdryers
    • 40-inch flat-screen TVs with cable channels
    • Free infant beds, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 10:30 PM.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 21 Aug 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 30 Aug 2026 start from NZ$421, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Checkout is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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