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Response from The Robertson House by The Crest Collection on 17 May 2024
Hi Gary, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.
2/10 Terrible
Gwen
25 Apr 2024
Disliked: Staff & service
Gwen
Stayed 3 nights in Apr 2024
Response from The Robertson House team on 26 Apr 2024
Dear Gwen,Greetings from The Robertson House team.We regret that you have not enjoyed your stay here with us.Are you able to share more information with us on the events that took place for us to understand the situation better please.Thank you.The Robertson House team
Great complimentary coffee selections in the room. Very comfortable bedding, Nothing much to complaint at all, except that the hot water temperature fluctuates when taking a shower.
Mike
Stayed 1 night in Apr 2024
Response from The Robertson House by The Crest Collection on 17 May 2024
Hi Mike,Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We sincerely apologize for the water temperature fluctuation in the shower.We have taken your feedback seriously and have addressed the issue with our team to prevent such occurrences in the future.It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.
Loved our stay, breakfast was included & always a variety of hot & cold foods, that changes daily.
Fort Canning is close & worth the walk. Beautiful french bakery is worth the visit.
Transport for trains, buses is in walking distance.
Lot's of restaurants around the property.
House keeping didn't clean 1 day.
Pool is great size though spa doesn't work.
Response from The Robertson House by The Crest Collection on 17 May 2024
Dear Anu,Thank you for choosing The Roberston House by The Crest Collection for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory.We hope to welcome you back soon.
Beautiful property, lovely staff, super close to public transport, had an amazing stay and would recommend
Jessica
Stayed 3 nights in Mar 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi Jessica,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Room was nice, good water pressure on shower, bed and pillows comfortable. Closet is very very small. Very complete and delicious breakfast (surcharge... needs to be booked the day before otherwise they charge almost double). Restaurant hours did not suit my needs so never had the chance to eat there. No bar. Swimming pool very very nice. Hotel is expensive as all in Singapuere. 2 blocks away from MRT and bus stop so its easy to get to all locations. No need to spend money on taxis except airport.
Maria
Stayed 8 nights in Mar 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi Maria, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Good location as nearby restaurants in both Robertson and Clarke quays.
Andrea
Stayed 3 nights in Mar 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi Andrea,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
This hotel is 10 min walk from the river and mall, approx. 7 min walk to a bus station and 5 min walk to one of the Big Bus stops. When we got there (before checking time) our room was ready. We were very happy as we flew from Thailand and we wanted to rest. Unfortunately, the workers painting some doors on floor 8th were working that day and the smell of the paint or thinner was very strong and was causing us to feel nauseated. We went down to the reception and the check in had started with lots of people gathering in the small reception area. We were told they will try their best and to comeback later but I was determined to get a safer room right then. The reception staff did not feel that patient but they made us wait and found us another room in another floor. I am glad because we stayed there for 4 days. We did not use the pool as we were busy exploring the city but it look great. We did not try the food. You need to decide on your breakfast at check in. We did not, and we were not able to be seated unless we waited long and the cost for breakfast goes up significantly if you don't preschedule or pre-pay. There is a coffee place just across the street inside of a small shopping center for a coffee and pastry if you don't need a big breakfast. The bed was very comfortable and the room was great overall. Clean and comfy pillows.
Amazing hotel would stay here again. Breakfast can be a little busy but good staff.
Swimming pool is lovely could do with a few more loungers.
Maxine
Stayed 2 nights in Feb 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi Maxine,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Well appointed rooms. Excellent air conditioning and comfortable beds.
Jennifer
Stayed 2 nights in Feb 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi Jennifer, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Great location for getting to Clarke Quay and beyond. The room is small but comfortable enough. The breakfast set-up and spread is amazing. One of the best we have ever enjoyed. We enjoyed the small and simple pool and fitness room as well. Appreciated the sweet gesture of acknowledging our special occasion.
Juliana
Stayed 3 nights in Feb 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi Juliana,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Response from Comment from Hotel Management on 1 Apr 2024
Hi James Robert,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Perfect location . Helpful staff! We’ll use it again!
Verified traveller
Stayed 1 night in Feb 2024
10/10 Excellent
William
Travelled with partner
15 Feb 2024
The hotel was exceptional great location easy access to explore around the City. Will definitely be returning ❤️
William
Stayed 1 night in Feb 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi William ,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Lovely hotel I. Great location. Breakfast was one of the best I have ever had! Our room had a fantastic view of the city and within walking distance to river and Metro.
Large swimming area with plenty of beds.
Would stay here again and def recommend
Neil
Stayed 3 nights in Jan 2024
Response from Comment from Hotel Management on 1 Apr 2024
Hi Neil,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Deluxe hotel. Full service, great pool. Gym is small, only one bench to use free weights.
Dale
Stayed 6 nights in Jan 2024
2/10 Terrible
Chua
21 Jan 2024
Chua
Stayed 1 night in Jan 2024
4/10 Poor
Verified traveller
Business traveller
18 Jan 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the money
Breakfast selection was not much, juices are from concentrated and coffee was awful. The check in desk was extremely slow. Not much customer service and didn't explain breakfast and WiFi facilities until i asked. Before checking out, i phoned up in the room and wanted to book taxi in advance, but no one pick up the phone. I phoned again but no one answered. This hotel is either in need to service training or need more resources to be able to compete other hotels in Singapore. The toilet is leaking and water dripping all night that I couldn't sleep well.
Great breakfast, wonderful gym and pool. Check in was not very pleasant as staff were not welcoming but there to get the job done. No complimentary parking.
Response from The Robertson House team on 29 Dec 2023
Hi Juntaree, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Thankfully we were able to check in super early at no extra cost. Such a life saver for long travel nights. I would definitely stay here again.
Raine
Stayed 1 night in Dec 2023
Response from The Robertson House team on 26 Dec 2023
Hi Raine, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Response from The Robertson House team on 26 Dec 2023
Hi John, Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Response from The Robertson House team on 26 Dec 2023
Hi Nigel, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
6/10 Okay
Deepan
17 Dec 2023
Deepan
Stayed 3 nights in Dec 2023
Response from The Robertson House team on 26 Dec 2023
Hi Deepan, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Response from The Robertson House team on 26 Dec 2023
Hi Mary, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Response from The Robertson House team on 15 Dec 2023
Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Response from The Robertson House team on 15 Dec 2023
Hi Wayne, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
A great place to stay, clean and beautiful facilities, and wonderful staff members.
Weijie
Stayed 1 night in Nov 2023
Response from The Robertson House team on 12 Dec 2023
Hi Weijie,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay. It makes our day to know that you had an enjoyable experience. We do hope you have managed to try out all our facilities including our F&B outlets. Once again, thank you for sharing your experience with us and we are pleased to know that it made your stay memorable.We look forward to welcoming you back to our hotel soon. Warm regards,The Robertson House team
Response from The Robertson House team on 12 Dec 2023
Hi Pioray,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Outstanding service throughout the hotel but the front office staff were amazing
Brendan
Stayed 2 nights in Dec 2023
Response from The Robertson House team on 8 Dec 2023
Hi Brendan,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay. We are so happy to learn that our front office team has made your stay exceptional. Rest assured that we will relate your compliments to them. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay.Warm regards,The Robertson House team
Response from The Robertson House team on 8 Dec 2023
Hi Reenah,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Overall, very satisfying with the stay at this hotel. Will be back again next trip .
Hong
Stayed 2 nights in Dec 2023
Response from The Robertson House team on 8 Dec 2023
Hi Hong,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Response from The Robertson House team on 6 Dec 2023
Hi Shi Hao,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Response from The Robertson House team on 6 Dec 2023
Hi David,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Great bang for buck. Rooms were a bit smaller than expected. The shower fixtures and water temperature was a bit inconsistent and difficult to get right. But the view from my side was really nice! Beautiful pool. Breakfast was so so. I was surprised there was no rice for Breakfast considering this is an Asian country and lots of meats and dishes were served but a salad bar? 2 Check-In desks is not enough especially during normal check-in time. Overall the decor and theme is nice. Its modern. LOVE THE SPEAKEASY BAR in the back!
Jezreel Gaius
Stayed 2 nights in Dec 2023
Response from The Robertson House team on 6 Dec 2023
Hi Jezreel,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We have noted your feedback regarding the temperature of the water and will be scheduling maintenance works to calibrate the settings.Pertaining to your feedback on our breakfast spread. Rest assured that we will take this back to our F&B department for review.We apologise for the longer than usual check-in time that you experienced. Our Guest Services team strives to impress and to deliver a seamless check-in experience, and this was a lapse in service standards on our part. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team