10 Artillery Avenue, #03-01, Sentosa Island, Singapore
Reviews
9.0
Wonderful
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Dear Geraldie,Thank you for taking the time to share your feedback following your recent stay at The Outpost Hotel Sentosa. We're thrilled to hear that you enjoyed the view from your hotel room. We're very proud of our hotel's location and the stunning views it offers. We're glad you got to experience and appreciate it during your stay. We hope to welcome you back again soon!
The location , cleanliness, ambiance. I would like to stay in this place again. I will completely recommend this place to my friends and family.
Cora
Stayed 2 nights in Apr 2024
Response from Rommel on 27 Apr 2024
Dear Cora,Thank you for choosing to stay with us at The Outpost Hotel Sentosa.We’re so grateful for your 5-star review. We appreciate your feedback and are delighted to hear that you found your room clean as well as its ambiance. Big thank you for the recommendations!The team and I look forward to welcoming you back for another wonderful stay.Regards,Rommel CancinoSenior Assistant ManagerTravel more. Create more. Love more.
Love the view of the seaside. Easy access to the places to visit. Love the easy and free access of the bus, train to go around the parks, sites, mall etc. I would highly recommended this place if your looking for tranquility, peace and quite and if you enjoy cleanliness… this place is where you wanna be <3 thank you also to the great and friendly staffs
Romulo
Stayed 4 nights in Apr 2024
Response from Rommel Cancino on 7 Apr 2024
Dear Romulo,Thank you for taking the time to share your feedback following your recent stay at The Outpost Hotel Sentosa. We are delighted to hear that you had a first-class experience with us and that our service, cleanliness, and amenities met your expectations.At The Outpost Hotel, we strive to provide exceptional service and create memorable experiences for all our guests, and we are thrilled to learn that our team's friendliness, efficiency, and helpfulness contributed to your enjoyment during your stay.Your kind words serve as a tremendous encouragement to our team as we continue to uphold the high standards that our guests have come to expect from us. We are grateful for your patronage and your recommendations and look forward to welcoming you back for another outstanding stay in the near future.Regards,Rommel CancinoSenior Assistant ManagerTravel more. Create more. Love more.
Dear Angelika,Thank you for choosing to stay with us at The Outpost Hotel Sentosa.We’re so grateful for your 5-star review. We strive to offer the best experience possible and your perfect rating tells us that we’re on the right path.The team and I look forward to welcoming you back for another wonderful stay.With best regards!
The hotel was good. Met our expectations however the room was fairly small. Just enough for two people. Very clean, staff was nice and we really enjoyed the pools. Great bar in the top deck pool.
Maria
Stayed 4 nights in Mar 2024
Response from Rommel Cancino on 4 Apr 2024
Dear Maria,Thank you for taking the time to share your feedback following your recent stay at The Outpost Hotel Sentosa.We're glad that we met your expectations and that you also enjoyed your stay as well as with our Hotel Facilities. We look forward to welcoming you back to The Outpost Hotel Sentosa for exceptional stay in the future.With best regards!
We decided to stay and take a break from the cruise ship. This was a great decision. An amazing staff that were very accommodating, friendly and helpful. Jesus checked us in and was friendly, and helpful. We were able to walk to the nearby beach and bars and then returned to the amazing roof top bar/pool to enjoy the surrounding light show/fireworks.
The beds are comfortable, the shower was great and we felt safe and very well taken care of.
We believe we stayed in the best hotel in all of Singapore!!!!!
Cindy
Stayed 1 night in Mar 2024
Response from Rommel Cancino on 4 Apr 2024
Dear Cindy,Thank you for taking the time to share your feedback following your recent stay at The Outpost Hotel Sentosa. We are delighted to hear that you had a first-class experience with us and that our service, cleanliness, and amenities met your expectations.We are thrilled to learn that our team's friendliness, efficiency, and helpfulness contributed to your enjoyment during your stay. We indeed enjoyed our interactions with you too and your partner. The entire team was so happy with your kind words. This serve as a tremendous encouragement to our team as we continue to uphold the high standards that our guests have come to expect from us. We are grateful for your patronage and look forward to welcoming you back for another outstanding stay in the near future.
After a false start as I didn’t realise I needed my passport, Prince on reception was amazing and helpful and we got our passports and checked in. He was calm when I wasn’t, polite and the welcome snacks were awesome. He couldn’t do enough for us and we had an amazing stay. Love rooms, great beds and showers the rooftop pool was fab and I had the best sleep there.
Denise
Stayed 1 night in Mar 2024
Response from Rommel Cancino on 4 Apr 2024
Desr Denise,Thank you for sharing your experience with us.We are delighted to hear that overall, you love the room and the hotel facilities. We also thank you for your commendation towards our Outpost host Prince. We will pass on the compliments to him.We look forward to welcoming you back here in the future.With best regards!
Dear Abena, Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
Dear Brandon, Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
This hotel is central location to pretty much all things you want to do. You have alot of family attractions. Alot of single couples attractions. The Subway (MRT) is so easy to use. A "Debt Card " what you use to get in and out of the Subway. So so easy. Go anywhere in Singapore you want.
David
Stayed 4 nights in Mar 2024
Response from Rommel Cancino on 16 Mar 2024
Dear David,Thank you so much for this wonderful review. Indeed, Sentosa Attractions are designed for families as well as for couples and even solo travelers. I hope you didn't miss the new attraction, the Sensoryscape! We trust that you also enjoyed our hotel’s service and the room amenities.Should your travels bring you back to Singapore, we hope you will choose us again. Thank you.RommelSenior Assistant ManagerTravel more. Create more. Love more.
10/10 Excellent
Tuesday
Travelled with partner
22 Feb 2024
Liked: Cleanliness, staff & service, amenities
Amazing place
Amazing space
Tuesday
Stayed 6 nights in Feb 2024
Response from Rommel on 25 Feb 2024
Dear Tuesday,Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review. We trust that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,RommelSenior Assistant ManagerTravel more. Create more. Love more.
Great room but don’t stay on 6th floor as u get the loud music from roof top bar until late doof doof
Roof top bar food disappointing arrived cold after long wait snd only 10 customers 4 staff
Room and pool awesome friendly staff they go the extra mile. Comfortable soft bed
Make sure h ask about free shuttle around island
Glenn
Stayed 4 nights in Feb 2024
Response from Tonny Lee on 22 Feb 2024
Dear Glenn, Thank you for taking time to share your experience with us.We are delighted that you enjoyed the bed and free shuttle met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted.We thank you for your feedback, and we hope to have the opportunity to host you again in the future.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
10/10 Excellent
Mandy
Travelled with partner
13 Feb 2024
Really enjoyed our stay especially liked the ‘resort’ feel
Mandy
Stayed 5 nights in Feb 2024
Response from Tonny Lee on 14 Feb 2024
Dear Mandy, Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
Exceeded our expectations. The staff were so helpful.
The hotel is in a great location for exploring Sentosa, just a short walk from the monorail station and the beach.
I would definitely recommend this hotel and I would stay here again.
Jim
Stayed 3 nights in Feb 2024
Response from Tonny Lee on 19 Feb 2024
Dear Jim, Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
6/10 Okay
Natasha
Travelled with partner
4 Feb 2024
Liked: Staff & service, amenities
The hotel itself was clean and the staff were friendly however the hotel was hard to find with a strange front desk. The Altitude bar (rooftop bar) was in desperate need of a thorough clean.
Natasha
Stayed 2 nights in Jan 2024
Response from Tonny Lee on 14 Feb 2024
Dear Natasha, Thank you for taking time to share your experience with us.We are delighted that you enjoyed the hotel cleanliness and the staff met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted.We thank you for your feedback, and we hope to have the opportunity to host you again in the future.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
Dear Muhammad, Thank you for sharing your valuable feedback. We’re sorry to hear that your stay didn’t meet your expectations and was not up to our usual standard. We’ve shared your feedback with the team and have emphasized on the importance of our service commitment, we will take measures to improve.We apologise you didn't have the best time with us, we will ensure you have a delightful stay on your future visit!Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
Dear Zhi Chao,Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.RommelSenior Assistant ManagerTravel more. Create more. Love more.
This hotel is definitely a good option for a staycation, adults only with quite a nice decor that is minimalist. Located right next to Village Hotel, you have the option of using either the shared pool area with Village Hotel guests on Level or opt for the quieter rooftop pool of The Outpost Hotel with gorgeous views of the surrounding areas. They also provided free tidbits for our stay that was provided during check-in. Highly recommended!
Muhammad Faiz
Stayed 2 nights in Jan 2024
Response from Tonny Lee on 19 Feb 2024
Dear Muhammad Faiz, Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
Fantastic hotel close to the Beach Walk. All staff were very courteous and went beyond expectations to make sure we were comfortable and well cared for. Loved the rooftop pool and L'Attiude bar for afternoon relaxation. Enjoyed eating at the shared restaurants including La Fourbor and Royal Taj.
Dianne
Stayed 4 nights in Jan 2024
Response from Tonny Lee on 14 Feb 2024
Dear Dianne, Thank you for taking time to share your experience with us.We are delighted that you enjoyed the location and the room cleanliness met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted.We thank you for your feedback, and we hope to have the opportunity to host you again in the future.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
Convenient and walkable distance to Beach and Imbiah stations. Great check in host and wonderful stay all round - was treated to a mocktail upon check in, as well as personalised snacks for the mini bar. Room was amazing especially the shower, would definitely return!
Charis
Stayed 2 nights in Jan 2024
Response from Rommel Cancino on 15 Jan 2024
Dear Charis,Thank you for choosing to stay with us at The Outpost Hotel Sentosa.We’re so grateful for your 5 of score review. We strive to offer the best experience possible, and your perfect rating tells us that we’re on the right path.The team and I look forward to welcoming you back for another wonderful stay.Until then! Cheers!
Dear Sascha, Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
8/10 Good
Judi
7 Jan 2024
Judi
Stayed 3 nights in Jan 2024
Response from Rommel Cancino on 15 Jan 2024
Dear Judi,Thank you for your review. We’re constantly striving to improve our customers’ experience, so we’ll definitely eager to know your feedback in detail. Feel free to send us email at rommelc@fareast.com.We're already looking forward to welcoming you back for your next staycation. Until then, be safe!
Dear Kheng Hin, Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Tonny LeeFront Office ManagerTravel more. Create more. Love more.
great location, wonderful friendly professional staff and good amenities - food, swimming, etc
Verified traveller
Stayed 5 nights in Dec 2023
Response from Your Outpost Host on 7 Jan 2024
Dear Valued Guest,Thank you for choosing to stay with us at The Outpost Hotel Sentosa.It warms our hearts to read your review, especially so when all our facilities and benefits provided well suited your needs and are amplified through your review. We are delighted to hear that you had an enjoyable stay and experienced our unique Outpost hospitality.The team and I look forward to welcoming you back for another wonderful stay and do contact us directly, should we be of assistance in making your return reservations.Regards,Josephine de VeraTravel more. Create more. Love more.
- Pay attention to little details. We requested for wine glasses and two differeent style of glasses were delivered.
- we requested A room Service and the meal quality was below than expectation.
- There were no staff around the pool, so there was no way we could request for any service. Pool condition wasn't so great.
Verified traveller
Stayed 1 night in Dec 2023
8/10 Good
Wencong
15 Dec 2023
Wencong
Stayed 6 nights in Dec 2023
Response from Rommel Cancino on 15 Jan 2024
Dear Steve Wencong,Thank you for rating us 4 out 5 score. We would love to know which areas we need to improve. Please share your experience with us at rommelc@fareast.com and your feedback is greatly appreciated. We're looking forward to welcoming you back for your next visit to Sentosa.RegardsTravel more. Create more. Love more.
Dear Jin Kiat Eric,Thank you for choosing to stay with us at The Outpost Hotel Sentosa.We’re so grateful from your perfect score. We strive to offer the best experience possible, and your perfect rating tells us that we’re on the right path.The team and I look forward to welcoming you back for another wonderful stay.Regards,Rommel CancinoSenior Assistant ManagerTravel more. Create more. Love more.
Room was excellent, oceanview. Furniture was well well laid out and i loved the lights in the room. Property was within walking distance to the beach.
Hospitality staff was excellent. Service with a smile and served with sincerity.
I was not advise on any room credit as promised by Expedia upon this booking.
Additionally I have request for a birthday surprise to be arranged and nothing was Arranged.
I had to remind the staff when I was using the pool… seems really off for a 5-Star hotel. I have never experienced such tardiness in service from other major hotel of similar ratings
Very professional and helpful staff. Pick your own minibar snacks a great idea.
Gavin
Stayed 2 nights in Sep 2023
8/10 Good
Ellen
4 Sept 2023
Liked: Cleanliness, staff & service
The hotel is quiet however the two Grab driver could not find the entrance and detoured to other places. I had a pool side room, it had a small private outdoor area furnished with a double size Sunbed however it was not clean enough and we had not use it.