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Lots of nice eateries around the Horne Road and Syed Alwi Road areas. If you’re staying on the lower floors, noise from the bar on the ground floor could be an issue on Friday/Saturday nights.
Brandon Albert
Stayed 2 nights in May 2024
6/10 Okay
Ganga
8 Apr 2024
Ganga
Stayed 1 night in Apr 2024
Response from Kameesh on 2 May 2024
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,KameeshHotel Manager
Walkable from the nearby Lavender train station and metro. Wei Slang was so helpful at night when I had questions to ask at the front desk.
The swimming pool is so small, so it's hard to swim properly in it.
Keith
Stayed 4 nights in Feb 2024
Response from Hotel NuVe Urbane on 29 Mar 2024
Thank you for sharing your experience! It's wonderful to hear that the hotel's proximity to the Lavender MRT station and metro was convenient for you. We are pleased to know that all the staff at our hotel provided helpful assistance at the front desk during your stay. However, we understand your feedback regarding the size of the swimming pool. Your feedback is valuable as it helps us understand areas where we can potentially improve. We appreciate your insights and hope to welcome you back again in the future!
Dear GuestThank you for bringing your concern regarding power points to our attention. We apologize for any inconvenience this may have caused during your stay.We understand the importance of having sufficient power points in today's digital age, and we will certainly take your feedback into consideration as we continue to enhance our facilities.Please know that your satisfaction is our priority, and we are committed to ensuring that your future visits are more comfortable and convenient.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Kameesh RajHotel Manager
8/10 Good
Adam
3 Mar 2024
Liked: Cleanliness, staff & service
This hotel was nice, however for the price I paid the room was very small and I wasn't wowed by the room nor the pool. The pool was small and shallow.
Sadly, for what I paid this was not worth the money, and I would not recommend this to my friends or family.
Adam
Response from Kameesh on 4 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your perspective and apologize that your experience did not meet your expectations.We understand your concerns regarding the size of the room and the pool. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing you with a memorable stay.Please know that we take your comments seriously and will use them to improve our offerings and services. We strive to provide value for the price paid, and we are sorry that we did not meet that standard during your visit.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.
Comfortable stay, great location near downtown and MRT
Alexander
Stayed 3 nights in Feb 2024
Response from Kameesh on 23 Feb 2024
Dear Valued Guest, Thank you for your wonderful rating. It is always a pleasure to know that our guest enjoyed their stay with us. If you plan to revisit us, we encourage you to book direct for your next stay. This will not only ensure that you get the best available rates but also give you access to exclusive perks and benefits. Warm regards, Kameesh, Hotel Manager
I took a solo trip to Singapore and I' very happy I chose to stay at this hotel. It was close to the Lavender St. MRT system. The area is safe and clean with food vendors nearby. My room was very clean with a great bathroom and tv. The bed was very comfortable. The staff was very friendly and helpful. Great attitudes and service for sure. I will definitely stay here again.
Adrian
Stayed 4 nights in Feb 2024
Response from Kameesh on 21 Feb 2024
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshHotel Manager
6/10 Okay
Mohammad Hidayat
20 Feb 2024
Liked: Cleanliness
Mohammad Hidayat
Stayed 1 night in Feb 2024
Response from Kameesh on 21 Feb 2024
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. If you plan to revisit us, we encourage you to book direct for your next stay. This will not only ensure that you get the best available rates but also give you access to exclusive perks and benefits.Warm regards,Kameesh RajAssistant Hotel Manager
The only downside would be the bar located beside/under the hotel in the same building. The noise from the patrons was quite loud and carried on until 2 AM.
Pool was great although a bit hard to get into and felt strange having people in their rooms 2 feet away watching you swim.
Very friendly and helpful staff. The standard room is comparable to that of the UK so we booked a larger room which was ok but the bed was right next to the balcony door and one person had to climb up and over to get in as there was not sufficient space to walk around.
overall we would recommend this location for a short stay. close to grocery, bus and metro stops.
allan
Stayed 4 nights in Nov 2023
Response from Kameesh on 3 Dec 2023
Thank you for sharing your experience! It's great to hear that you found the staff at the hotel to be friendly and helpful. It sounds like the location was convenient for your needs, being close to grocery stores, bus stops, and metro stations.We understand that the noise posed some inconveniences. It's always valuable to have insights into both the positive and negative aspects of a stay. Your feedback will likely be helpful for future travelers considering this location.We appreciate your recommendation for a short stay and hope that your overall experience was enjoyable despite the minor drawbacks. If there's anything else you'd like to share, feel free to let us know!Regards,KameeshAssistant Hotel Manager
10/10 Excellent
young
21 Oct 2023
young
Stayed 3 nights in Oct 2023
Response from John on 13 Nov 2023
Dear Mr. Young,Thank you for your wonderful rating.It is always a pleasure to know that you have enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
Excellent location for those who’re on budget yet wouldn’t like to tolerate on cleanliness and comfort. Cost and very well-maintained hotel in the outskirts of the city center
Victor
Stayed 4 nights in Sep 2023
Response from Kameesh on 7 Oct 2023
Dear Valued Guest,We extend our heartfelt gratitude to you for providing us with such insightful and candid feedback regarding your recent stay at our hotel.We are immensely grateful for your contribution. Your comments will be shared with our dedicated team, and we are confident that this constructive feedback will serve as a motivating force, inspiring our staff to continually enhance the caliber of our services.Once again, we thank you for sharing your invaluable experience with us, and we look forward to the prospect of welcoming you back for another visit that matches, or even surpasses, the excellence you have come to expect.Warm regards,KameeshAssistant Hotel Manager
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that you have enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
Though the room is somewhat small, the condition, air cond and cleanliness of the room is very good. Made our stay and rest excellent.
Yit Perng
Stayed 2 nights in Sep 2023
Response from Kameesh on 19 Sept 2023
Dear Valued Guest,We extend our heartfelt gratitude to you for providing us with such insightful and candid feedback regarding your recent stay at our hotel.We are immensely grateful for your contribution. Your comments will be shared with our dedicated team, and we are confident that this constructive feedback will serve as a motivating force, inspiring our staff to continually enhance the caliber of our services.Once again, we thank you for sharing your invaluable experience with us, and we look forward to the prospect of welcoming you back for another visit that matches, or even surpasses, the excellence you have come to expect.Warm regards,KameeshAssistant Hotel Manager
The little touch of free mini bar really makes the difference. The front desk staff, Jackson is kind and helpful. The property is well maintained and nice room layouts.
Calvin
Stayed 2 nights in Jul 2023
Response from John on 29 Jul 2023
Dear Calvin,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
10/10 Excellent
Michelle
10 Jul 2023
Michelle
Stayed 1 night in May 2023
Response from John on 29 Jul 2023
Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.
Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.
6/10 Okay
Kathryn
26 Jun 2023
Liked: Cleanliness
Disliked: Staff & service
Kathryn
Stayed 2 nights in Jun 2023
Response from Kameesh on 28 Jun 2023
Dear Kathryn,Thank you for the review. We will strive to do better. We hope to get the chance to serve you again real soon.
Love the property! Its near to the Lavender MRT station.
Walkable distance to City Square Mall. Overall enjoyed the stay!
Azeem
Stayed 3 nights in May 2023
Response from Kameesh on 20 Jun 2023
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
It was a good getaway from everything. Away from the city. It would be nice if there's more food options
Mageswari
Stayed 1 night in May 2023
Response from Kameesh on 20 Jun 2023
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,Kameesh RajAssistant Hotel Manager
6/10 Okay
Kazuki
16 May 2023
If you are looking for a reasonable accommodation for a short trip, then it’s a good choice.
Good
• Facilities are really clean
• Staff are friendly and helpful
• Located in a convenient place (5 min walk from the station)
Bad
• A bed was tiny. I’m not tall&big, but felt it tiny.
• No nightwear is provided, you need to prepare by yourself.
Kazuki
Stayed 2 nights in May 2023
Response from Kameesh on 22 May 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, KameeshAssistant Hotel Manager
Great location, room and staff.
Would definitely stay there again.
Alexander
Stayed 3 nights in May 2023
Response from Kameesh on 16 May 2023
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
After the change of room was much better with rhe smart TV. Food options can be improved tho. Hotel shoulf have a guest laundry too.
Adrian
Response from Kameesh on 1 May 2023
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
My second time here. The staff still nice and polite.
The room and bathroom are clean as always.
The hotel location is in the “easy to go” area that you can connect to many line of MRT by walking not over 10 minutes.
Suparat
Stayed 2 nights in Apr 2023
Response from Kameesh on 1 May 2023
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
6/10 Okay
Madeline
18 Apr 2023
Good
Madeline
Response from John on 24 Apr 2023
Dear Madeline,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
8/10 Good
Gregory
19 Mar 2023
Gregory
Stayed 5 nights in Mar 2023
Response from Kameesh on 17 Apr 2023
Dear Mr Gregory,Thank you for dropping a review. We are glad that you enjoyed your stay with us and we hope to serve you again soon.
Extremely noisy. Felt like sleeping in the street :-(
Windows are not sound proof.
Too bad because other than that, the hotel is quite good
Yann
Stayed 1 night in Mar 2023
Response from John on 17 Mar 2023
Dear Yann,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, JohnHotel Manager
8/10 Good
Verified traveller
Travelled with group
14 Mar 2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 4 nights in Mar 2023
Response from John on 17 Mar 2023
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
6/10 Okay
Wallabh
Travelled with partner
27 Feb 2023
Liked: Cleanliness
Disliked: Amenities
Very small rooms - no dining facilities - had to eat breakfast elsewhere.
Wallabh
Stayed 4 nights in Feb 2023
Response from John on 17 Mar 2023
Dear Wallabh,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, JohnHotel Manager
Room extremely small. But my bad I’m not doing my homework and looking and the size in the details.
When taking a shower, it spreads water almost over all of the floor so surprise if you have to go back while wearing socks.
Martin
Stayed 3 nights in Feb 2023
Response from John on 17 Mar 2023
Dear Martin,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, JohnHotel Manager
Dear Jennifer,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
Rooms are small but are very clean, very new and perfect for a quick stopover. Excellent for the price.
Sachith
Response from Kameesh on 25 Jan 2023
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that you have enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
4/10 Poor
ENG SIM
Business traveller
29 Dec 2022
Disliked: Room comfort
small room, single bed not comfortable
ENG SIM
Stayed 2 nights in Dec 2022
Response from Kameesh on 4 Jan 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, KameeshAssistant Hotel Manager
Dear Valued Guest,We deeply appreciate your rating for your recent stay at Hotel NuVe Urbane. I would like to extend my sincerest apologies for any inconvenience or shortcomings you encountered during your visit.Our team at Hotel NuVe Urbane is steadfast in our commitment to delivering an unparalleled level of service to each and every guest. We earnestly hope for the opportunity to welcome you back in the near future, so that we may demonstrate our dedication to exceeding your expectations.Thank you.
8/10 Good
Sakura
Business traveller
13 Dec 2022
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was good and the service was quick and easy. My only complaint is that the room smelled terrible.
Sakura
Stayed 1 night in Dec 2022
Response from Kameesh on 20 Dec 2022
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
6/10 Okay
Koralalage
11 Dec 2022
Liked: Cleanliness
Good clean place but not 4 star
Hotel room is so small, clean, got everything it needs, but doesn't deserve 4 star. should be 3 star, pool is the size of a small jacuzzi, no lounge area except root top few spaces open air and it's hot outside.
Koralalage
Stayed 1 night in Dec 2022
Response from Kameesh on 20 Dec 2022
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
6/10 Okay
Carls May
1 Dec 2022
Liked: Staff & service, amenities
Love the bathroom. But room is surprisingly smaller than what is shown in the picture. It’s fine for me as I didn’t intend to stay in the room for a long time anyway. The entrance’s floor was quite scratchy too. One last thing is that not sure why they requested sgd100 deposit from me but the other customer only needed sgd50.
Carls May
Response from John on 3 Dec 2022
Dear Carl,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, JohnHotel Manager
Dear Paul,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
This is a nice hotel. Compact, clean and with friendly staff. My room was small but clean and cozy and the bathroom was pretty good. Room had a cupboard, kettle and mini fridge which is very convenient.
The size of the room didn't bother me because I spent most of the day visiting around the city.
The hotel is a short walk from the Lavender metro station and is located roughly between the Arab Street and Little India neighborhoods. There are plenty of restaurants and groceries nearby.
Overall I had a good stay and would be happy to book this hotel again.
Arjun
Stayed 4 nights in Nov 2022
Response from Kameesh on 1 Dec 2022
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager
Overall, good stay. However, for the price paid, room was tiny
Abdul
Stayed 5 nights in Nov 2022
Response from Kameesh on 24 Nov 2022
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshHotel Manager
Solo traveller, stayed there 5 nights. Bed is super comfy and clean, always hot water to shower. Free drinks at mini bar daily. Staff are super friendly and helpful. Also close to shopping malls, eating places and MRT.
Pule
Stayed 5 nights in Nov 2022
Response from Kameesh on 24 Nov 2022
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshHotel Manager
The one staff was above and beyond helpful. Other staff not knowledgeable about area!
Linda
Response from John on 8 Nov 2022
Dear Linda,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
8/10 Good
Moosa
Travelled with partner
31 Oct 2022
Liked: Cleanliness, staff & service
Outside noise was disturbing.
Moosa
Stayed 2 nights in Oct 2022
Response from Kameesh on 5 Nov 2022
Dear Valued Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, KameeshAssistant Hotel Manager
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,JohnHotel Manager
The room was not very pleasant, there was some fan like noise that kept us awake,
Verified traveller
Stayed 1 night in Oct 2022
Response from Mus on 26 Oct 2022
Dear Valued Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, MusthafaGuest Relations Officer
10/10 Excellent
Ashley
18 Oct 2022
Ashley
Stayed 1 night in Oct 2022
Response from Mus on 26 Oct 2022
Dear Valued Guest,Thank you for your wonderful rating.It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one.Warm regards,MusthafaGuest Relations Officer
Great location. Lots of good food nearby and easy access to MRT
Zoe
Stayed 10 nights in Oct 2022
Response from Mus on 26 Oct 2022
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,MusthafaGuest Relations Officer
6/10 Okay
YUN YAN
Travelled with partner
10 Oct 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were extremely tiny and the televisions do NOT work. Walls are also thin, although good for just a short stay or getaway. The price is a bit high for the space but the service and location was good!
YUN YAN
Stayed 5 nights in Oct 2022
Response from Kameesh on 12 Oct 2022
Dear Valued Guest,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel NuVe Urbane, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, RajAssistant Hotel Manager
It is very clean and staff provided excellent service
adeline
Stayed 1 night in Oct 2022
Response from Kameesh on 12 Oct 2022
Dear Valued Guest,Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel.It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,KameeshAssistant Hotel Manager