Shanghai Grand Theatre Tours and Activities

First, the room is clean and free water bottle is a plus, but the AC is not controllable in the room. The quilt was too thick to fit the room temperature, using it was too hot, not using it was too cold. I wish it would had two thin blankets. Second, when I checked in, the front desk didn’t tell me anything about my three day breakfasts were included and the room has no phone to call front desk. I had to go down to ask. The breakfast almost the same each day, simple western style. I came from USA and I wish I could have at least one traditional Chinese breakfast, why it is so hard to provide some Chinese breakfast? Third, the staffs are lack of training of how to do a good customer service. I met many of the staffs and not even one had a smiling face and showing me the enthusiasm to help, instead I saw many porker faces. I wish I could be more positive but this is my true feelings.

This is one of the best hotels I have stayed with The location is the BEST! Where we stay is quite newly developed area where you have all kinds of shops and restaurants available for you The View!! The room we were assigned has the most incredible view looking over Huangpu River, 270 floor to ceiling view, you can’t ask for more . I would encourage everyone to pay a little more for thx River view room You msg need to walk a little longer like 12 -14 mins to the metro which was totally time with us, the walk was fresh, clean and really refreshing for us every time If I ever come back to Shanghai, I will look no further ! This is The Hotel I’m gonna stay !

10/10 everything was excellent and surpassed my expectations. Beautiful views! Amazing service. Very warm, welcoming staff and incredibly clean! Loved it id 100% come back! Thank you