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"If you're accustomed to air conditioning this is not the place for you. We were miserable all night long! Even after the staff were kind enough to switch our room it was still unbearablely hot to us but besides that everything else was good "

"Hotel is in a great location, less than 10 minutes from the Brandenburg Gate, very close to over and underground stations. Room was great, spacious, clean, cool. Staff were friendly and helpful. We had a drink in the bar but didn’t eat in the restaurant. Lots of places to eat and drink nearby. Would definitely stay there again."

"Clean room, friendly staff, handy bus to and from the airport. The only negative was the room was too warm (24 degrees) and the aircon could only go down to 19 degrees and didn’t make any difference at all to the room temperature. "

"Breakfast was fantastic, the room was very small with inadequate storage, the room was also very hot, the air conditioning didn’t work and the beds were really uncomfortable. "

"The hotel is visually beautiful - design wise and the room was very clean. Housekeeping on the first night/day let me down by not cleaning the room properly. Cups weren’t cleaned, they didn’t refill drinks sachets, didn’t tidy bathroom properly. The following days tidy was up to standard, but not the Saturday. Also, no sweet treat- like a little biscuit - for 5 star I really expected something nice…. Checking in was a bit confusing as there was a queue of 5/6 people and 5 staff- but only 1 member of staff checking us in. So that 15 min wait was not great. Breakfast was really good on day one but scrambled eggs were cold on day 2. I’d still recommend it, good location and very comfy bed."

"Good internet, really helpful staff and great location "

"Big hotel with quiet room. Bed on the harder side but we like it that way. Semi open bathroom which means a door to the toilet but otherwise open, with a wall to the rest of the room. Had a view towards the eastern part of the city on the 7th floor. Free parking and the garage is accessible from the hotel with a special elevator- good! The evening restaurant is small with a limited menu. Well located close to the Wittenberg platz with U-bahn connections and a few minutes walk to KaDeWe. Would definitely chose Riu again!"

"The pool and spa area was wonderful and well worth paying a bit more for."

"I skipped the breakfast option, but I did enjoy the bar very much! Excellent service 👍"