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"The location is the winner - people definitely visit to stay in a truly incredible part of the country. This is our second trip in less than a year, and unfortunately Portavadie is looking very tired indeed. I was quite shocked at the lack of cleanliness in common areas (corridor outside our room was gritty with random bits of dirt, and the leisure centre’s changing rooms were grimy and thick with cobwebs!) Customer service felt really indifferent and quite bare-minimum. I truly think our expectations are low in this regard, we’re very self sufficient and don’t expect any special treatment! However, there was just something quite ‘off’ and I think staff in the restaurant and leisure centre could massively benefit from proper customer service training. This is an incredible destination and coming here should feel really special. Unfortunately I think there’s some fundamental details that need some care and attention from management. "

"The accommodation was nice and the staff were very pleasant."

"Room was clean,hotel could be doing with some updating.dinner and breakfast was ok."

"We had 3 rooms for 2 nights, all loch view suites. The level of cleanliness was iffy to say the room. One room, the floor and grouting dirty another a table where they had dusted around the lamps. Despite the fact the rooms all cost the same, they varied vastly in size and quality "

"Fantastic garden suite and spa"

"The lake view was stunning, "

"Superb location with breathtaking views. Excellent rooms. Breakfast was delicious. But the crown in their jewel was the staff, professional, curtious and attentive. I cannot recommend this stay highly enough."

"Basic breakfast, staff lovely, "

"Lovely hotel, beautiful location close to amenities. Staff very friendly and service was excellent. "