Christopher, We appreciate you chose The Millwood for your stay in Millbrae and are delighted to know you had a 5-star experience with us. Guest satisfaction is our top priority, and we are so pleased to have met your expectations on this visit. It was our pleasure to host you on this journey, and we hope to see you again soon for another enjoyable and satisfying experience. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Taranbir, Thank you for staying with us at The Millwood and taking a moment out of your busy schedule to review your experience at our hotel. We are delighted to know you enjoyed your time with us, and it's a pleasure to read that our accommodating staff, great-value prices, and complimentary & safe parking facility were highlights of your visit. We strive to provide a superior experience to our guests at a great price, and your insights are crucial in helping us maintain high standards of service. We always welcome constructive feedback, as it allows us to continually enhance our offerings for the satisfaction and enjoyment of our valued guests. We have noted your suggestion for breakfast and will certainly keep it in mind for future improvements. We hope to have the pleasure of hosting you again when your travels bring you back to the area. Thank you for making us your hotel of choice on this journey. Have a safe trip!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for making The Millwood your preferred choice for accommodation in Millbrae. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we're excited to have you back! Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Hello Jason, Thank you for your feedback. We strive to deliver a great guest experience, but it sounds like your time with us did not fully meet your expectations. It's noticeable that our early check-in fee caused you some dissatisfaction, and we regret your displeasure. Our check-in time is at 3pm. However, if your room has been cleaned and is available, we're happy to check you in early. Usually, there's an early check-in fee before 3pm. This is because additional time and effort are put in by our team to accommodate early check-ins, so an extra charge is applied. Our fee also aligns with many other hotels in the area and the US. While guests can check out at any time after checking in, sadly, we are not able to offer any discounts for checking out early. It's unfortunate that you did not experience the usual level of satisfaction that other guests have with their stays with us. We hope you understand our position on this matter and look forward to another opportunity to host you more successfully on a future visit. Thanks again for your stay and your review. We appreciate both.Kind Regards,Vijay Patel General Manager

Many thanks for sharing such glowing comments, Angela! It's great to hear your thoughts about your experience at The Millwood, and we are delighted to hear you enjoy staying with us. Guest comfort and satisfaction are our top priorities, and we are thrilled to know you appreciated our updated rooms, on-site self-parking facilities, and convenient location near the airport. We sincerely appreciate you taking the time to leave us with a five-star review and are grateful for your kind words and support. It was a pleasure to host you, and we're excited to have you back for another satisfying and convenient stay. Thank you for making us your hotel of choice on this journey. Have a good trip!Kind Regards,Vijay Patel General Manager

Thank you for staying with us at The Millwood and awarding us a perfect 5/5 rating, Paul! We sincerely appreciate your stay and your generosity with the rating. We are grateful for your endorsement of our hotel and are glad to hear that our property was to your liking. However, we regret that you did not experience the same level of satisfaction with the area. Our convenient location near the airport and public transportation ensures time-saving commuting for business travelers and vacationing families alike. Proximity to trendy bars, highly-rated restaurants, popular music venues, live theater, art galleries, premier shopping destinations, etc., means you are never too far away from things to see and do. Nonetheless, we value your feedback and hope to have you back with us for another pleasant stay when you are next in town. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Israa, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We pride ourselves on providing exceptional service to our guests, and it's rewarding to hear that our hotel representatives demonstrated the high customer service standards we expect of them. Thank you for taking the time to recognize our friendly and supportive team. We'll be sure to pass on your compliments to our dedicated staff, who work tirelessly to ensure memorable experiences for all our guests. We are grateful you chose to stay with us on this journey and hope to have the pleasure of having you back with us soon. Thanks again for your 5-star review and encouraging feedback. We value both. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Hongwei, Thank you for staying with us at The Millwood and taking the time to rate your experience at our hotel with five stars. We are grateful for your business and your generosity with the rating. We hope your stay was pleasant and you had a comfortable night's rest at our property. We regret to read about your displeasure with the limitations regarding internet access, particularly for guests using computers. We understand that using an iPhone for connecting to the internet may not be a viable alternative for all our guests, and we apologize for any inconvenience caused. Here, we would like to clarify that our Wi-Fi is offered for free to everyone when they book a room, and this is not a typical guest experience at our hotel. Please rest assured that we will look into your concern and investigate the matter thoroughly to understand what may have transpired. We trust that everything else was to your satisfaction, and we look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Thank you for making us your hotel of choice on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you so much for your lovely comments and 5-star review, Sanghyuk! Your endorsement of our hotel's high cleanliness standards made our day! We understand the importance of maintaining a clean environment for our guests' comfort and satisfaction and strive to uphold this aspect with utmost sincerity; thus, your recognition of our efforts is gratifying. We will make sure to share your positive feedback with our team, who work diligently to maintain our hotel's high standards. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back with us soon for another pleasant and comfortable stay. Thank you for choosing The Millwood in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Russel, Thank you for choosing The Millwood for your recent stay and taking the time out of your busy schedule to post a 5-star review of your experience with us. We are grateful for your gracious feedback and your generosity with the rating. Our dedicated team works very hard to ensure positive experiences for all our guests, and your endorsement of our team's efforts is gratifying. We will be sure to let our team know that their hard work and efforts did not go unnoticed. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly await your next visit and the chance to exceed your expectations again. Have a safe trip, and see you again soon!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Martin, We appreciate your choice to stay with us in Millbrae and are disappointed to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. It's noticeable that our early check-in fee caused you some dissatisfaction, and we are sorry for the displeasure you experienced. Our check-in time is at 3 pm, and we are happy to check you in earlier if your room is available and cleaned, subject to a small fee. We do apologize for the inconvenience caused due to the Wi-Fi issue you encountered upon arrival, and it's regrettable to learn that the service you received in relation to your concern wasn't up to par. Providing attentive and responsive service is our top priority, and we assure you that we will address this with our reception staff and see to it that this is taken as a learning opportunity. Our Wi-Fi tends to be pretty good, however due to unforeseen service interruption from our internet provider we did have network issues. This is a rare event that was out of our control. It's unfortunate we failed to meet your expectations on this visit. However, we aim to make things right for you and hope you'll give us another chance to share a more enjoyable experience and delight you with the top-notch stay that the vast majority of our guests usually have with us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Michael, Thank you for making The Millwood your preferred choice in Millbrae. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is important to us, and we are pleased you had a positive experience at our hotel. We hope to have the pleasure of welcoming you back soon for another pleasant and comfortable stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Lori, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We understand the importance of maintaining a clean and peaceful environment and put a lot of effort into upholding these aspects for our guests. We are thrilled that you appreciated our hotel's all-around cleanliness and tranquility. It's also great to know that you enjoyed the convenience of our parking facility. Your complete satisfaction is what drives us, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing us and taking a moment to share your valuable feedback. We are grateful for both. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you so much for the glowing feedback, Ashley! It's a pleasure to read about your positive experience at The Millwood, and we are delighted to hear our accommodation was perfect for your overnight stay. We are happy to know you had a seamless check-in/check-out experience, and we are glad you appreciated the clean room and comfortable bed. Your complete satisfaction is our top priority, and we are thrilled you had a 5-star experience with us. It was a pleasure to host you, and we hope to welcome you back soon for another satisfying stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Jeffrey, Thank you for reviewing your recent stay at The Millwood and giving us a positive review. It's great to hear your perspective on our property, and we thank you for acknowledging our efforts to provide clean and well-maintained accommodations and a peaceful and relaxing atmosphere for our guests. Guest comfort is of utmost importance to us, and we are happy to know that you appreciated our efforts to minimize noise and increase comfort by soundproofing the building with transparent acrylic panels - thank you for supporting our product/service. We apologize for the disappointment you experienced due to the lack of an airport shuttle service. Our convenient location near the airport means guests can easily avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. Nonetheless, we value your feedback, as it helps us identify how we can enhance the overall experience for our valued guests. We trust that everything else was to your satisfaction, and we look forward to welcoming you again and hope to exceed your expectations on a future visit. Thank you for choosing to stay with us on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Angie, Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful you took the time out of your busy schedule to review us and sincerely appreciate you awarding us a 5/5 rating. Your complete satisfaction is our top priority, and we are so pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Sharo, Thank you for staying with us at The Millwood and giving us a positive rating. Your comfort and satisfaction are important to us, and we sincerely value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to read your positive comments about the room and the fireplace, and it feels great to know that we succeeded in providing suitable accommodation for your trip here. We are glad the fireplace was a welcome addition to your stay experience, especially considering the chilly evening. We are sorry that our breakfast did not particularly appeal to you. It's heartening to hear that you appreciated the availability of this amenity regardless, and we are grateful for your gracious feedback. We review our breakfast offering regularly, and we will take your feedback into consideration when we next do so. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again and hope to exceed your expectations on your next visit. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Janet, Thank you for the lovely review! It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that you appreciated our upgraded facilities and our efforts to enhance the property's appearance with flowers/plantings. We are also pleased to read you found our staff friendly and helpful during your stay. Providing suitable accommodation and excellent customer service is always our goal, and we are thrilled we hit the mark for you. Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful to have you as our guest recently and hope to see you again soon for another satisfying stay. Safe travels!Kind Regards,Vijay Patel General Manager

Hello Frank, Thank you for your stay and your review. We strive to deliver a great guest experience and regret to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. We aim to present an accurate representation of our hotel and its amenities online and are truly sorry for any misunderstandings that occurred. Unfortunately, we no longer provide an airport shuttle service at our location and don't advertise this amenity on our brand website anymore. Our hotel is conveniently located just 3 miles from San Francisco International Airport, and guests can avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. We try our best to ensure that all information pertaining to our property is accurate and up-to-date on our brand website and third-party booking sites; however, we don't have much control over the contents of third-party sites. That said, we appreciate you alerting us to this issue, and we will be sure to verify the information on Expedia to ensure it is accurate and updated. Thank you for your feedback. We apologize for any inconvenience caused and hope you'll consider us again, as we would love the opportunity to exceed your expectations and delight you with the top-notch stay that our guests love and expect from us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Luis, It is great to receive feedback from you regarding your recent stay at The Millwood, and we are thrilled to hear that our accommodation was perfect for your needs for a layover. We hope your stay was comfortable and you had easy access to everything you needed. We appreciate you choosing our hotel for your lodging needs on this trip, and we hope to remain your accommodation of choice in Millbrae for future visits. Safe travels!Kind Regards,Vijay Patel General Manager

Kaila, we are thrilled to read your 5-star review of our hotel - thanks so much for sharing it with us and others! Safety and security are top priorities for us, and we put a lot of effort into upholding these aspects at our hotel. It's most rewarding to hear that you appreciated the secured entrance and access to the rooms and felt safe during your stay with us. We are also happy to know you had a comfortable stay at The Millwood and found our proximity to the airport convenient for your travels. Your complete satisfaction is our ultimate goal, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear David, Thank you for your recent stay at The Millwood and for awarding us a perfect 5/5 rating! Your complete satisfaction is our top priority, and we are thrilled to hear that our boutique accommodations lived up to your expectations. We hope your stay was comfortable and you had a great time at our hotel in Millbrae. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Sierra, It brings us immense joy to know that you had a fantastic experience at The Millwood in Millbrae - thanks so much for sharing your great experience with us and others! We always strive to provide you with the best possible stay here, and it's most rewarding to hear that you enjoyed your time with us. Your complete satisfaction is what drives us, and we'll continue working hard to make every interaction with us memorable and remarkable. Thank you for taking the time to leave us with a 5-star review. We sincerely appreciate your stay and your feedback. Have a safe trip, and see you again soon!Kind Regards,Vijay Patel General Manager

Dear Ruby, Thank you so much for your valuable feedback! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you found our property clean and quiet and the location convenient to the airport. We hope your stay was comfortable and you had easy access to everything you needed. We are thrilled to learn you plan to stay with us again, and we can't wait to have you back soon for another 5-star experience at The Millwood in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Simone, Thank you for taking the time to share your feedback about your recent stay at The Millwood. We're delighted to hear that you enjoyed your time with us and found our breakfast to be pretty decent. We take pride in providing comfortable and clean accommodations for our guests. Your comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back soon for another enjoyable stay. Have a fantastic day!Kind Regards,Vijay Patel General Manager

Thank you so much for your stay and your valuable feedback, Nancy! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you had a positive impression of our hotel and its location in relation to the airport. Thank you for giving us a 5-star review and sharing helpful information with prospective guests who may be reading the comments and considering a stay with us. Your satisfaction is what drives us, and we hope to see you again soon so we can provide another pleasant and convenient stay at The Millwood in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you so much for your valuable feedback, Nik! It was our pleasure to host you at The Millwood in Millbrae, and we are thrilled to hear that you were pleasantly surprised by our facilities and found them excellent for the price - many thanks for your kind words and support! At our hotel, we always strive to exceed our guests' expectations, and we are so glad we achieved said task with you. Your satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

Dear guest, Thank you for your recent stay at The Millwood and for sharing your thoughts about your experience through a perfect 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Ashley, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We are happy to hear that you appreciated the beautiful glass walls and the high cleanliness standards of our rooms, and it's gratifying to know that our accommodation offered you perfect value for money - many thanks for supporting our product! Your continued patronage is greatly valued, and we remain dedicated to providing exceptional products/services to make every interaction with us pleasant and memorable. Thank you for staying with us on this journey. We hope to see you again soon. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Maria, Thanks so much for awarding us a perfect score! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and calming stay experience. We hope your stay was enjoyable and you had a great night's sleep at our hotel. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for making The Millwood your preferred choice in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

Thank you for reviewing your recent stay at The Millwood and giving us a positive review, Michael! We appreciate you sharing your 5-star experience with us and the community and are thrilled you had a great stay with us. It was a pleasure to host you, and we hope to have you back soon for another enjoyable experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Many thanks for the 5 out of 5 rating, David! It is a pleasure to read about your recent experience at The Millwood, and we are thrilled that you had an outstanding stay at our hotel. As we hold ourselves to exemplary service standards, it's most rewarding to hear that you received exceptional service from our team. Your feedback inspires us to keep pushing forward and continue striving for excellence in all that we do. We look forward to having you back with us soon for another memorable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Kind Regards,Vijay Patel General Manager

Dear guest, Thank you for sharing your rating of our hotel in Millbrae. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that you had a great impression of The Millwood and found our facility clean and the staff friendly. Your kind words are humbling, and we appreciate your gracious comments greatly. It brings us great joy to know that you intend to stay with us again, and we can't wait to have you back soon so we can share another 5-star experience with you. Thank you for your business and your support. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Rudy, Many thanks for rating your recent stay at The Millwood with five stars. Providing our guests with clean and comfortable accommodations is our top priority, and we are happy to hear you noticed and appreciated the clean environment of our hotel - thank you for acknowledging our cleanliness standards! We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us again. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Flordeliza, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We are pleased to learn you had a positive overall experience at our hotel, as reflected in your 4/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. We're always striving for excellence, and your insights are helpful. Should you have any suggestions or feedback, please feel free to share. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear David, Thank you for choosing The Millwood for your stay in Millbrae. It was a pleasure to host you, and we are pleased to know our location was convenient for you. We also hope your stay was comfortable and you enjoyed the restful boutique experience we aim to provide our guests. Thank you for staying with us on this journey. We eagerly anticipate your return for another 5-star experience. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Mary, We appreciate your choice to stay at The Millwood and are grateful for the perfect 5/5 rating. As we are committed to high customer service and cleanliness standards, we are thrilled to hear that you found our staff helpful and the room clean. It was a pleasure to host you, and we look forward to seeing you again soon for another positive experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Steve, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Safe travels!Kind Regards,Vijay Patel General Manager

Wow, David, what a wonderful review to read - thank you for sharing your fantastic experience at The Millwood with us and others! It's very rewarding to hear your perspective on our hotel, rooms, staff, and location, and we are happy to know that you intend to stay with us again - this is exactly the kind of feedback we strive to receive from our guests! Thank you for recommending our property to prospective guests. Your support means everything to us, and we eagerly anticipate your return for another satisfying stay at our Millbrae hotel. Safe travels!Kind Regards,Vijay Patel General Manager

Dear John, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted to hear that our accommodation offered you great value for money - thank you for your kind words and support! We are glad that you liked our boutique hotel, and it's great to know that the clean room, functional bathroom & AC, and comfortable mattress were highlights of your visit. We are also happy to learn that you appreciated our breakfast offering - we hope you found it a convenient way to start your day. It was a pleasure to host you, and we can't wait to have you back soon for another memorable experience. Thank you for staying with us on this journey. Safe travels!P.S. The mattresses we have are Simmons Pillow Top - Happy shopping! :)Kind Regards,Vijay Patel General Manager

Dear Michelle, Thank you for making The Millwood your hotel of choice in Millbrae. It is truly rewarding to receive appreciation from our guests, and we are so pleased that you loved our boutique hotel and appreciated its interior and exterior. We hope your stay was comfortable and you had easy access to everything you needed. We are happy to hear that you intend to stay with us again, and we look forward to having you back many more times in the future. Thank you for choosing us and for leaving us a 5-star review. We value your business and your feedback greatly. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Caroline, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. As we always strive to exceed our guests' expectations of comfort, cleanliness, and convenience, it's gratifying to know that you appreciated the cleanliness of your room and that you had a quick and easy check-in experience. Hearing that we remain your accommodation of choice here for any upcoming overnight layover truly makes us happy, and we look forward to welcoming you back many more times in the future. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Rita, Thank you for staying with us on this journey and for taking the time to share your recent experience at our hotel. We are glad to hear you liked the bathroom and appreciated the cleanliness of the room, and it's nice to know that our staff left a positive impression on you with their excellence in customer service. At The Millwood, we want all aspects of your stay to be exceptional, so we are somewhat disappointed that certain elements of your visit failed to exceed your expectations. We regret the inconvenience caused due to the issue you experienced with the coffee maker in your room. We can assure you that the coffee maker has now been fixed and thoroughly checked by our maintenance team. We do appreciate that you have acknowledged the service provided by our staff in relation to your concern, and we hope you enjoyed the cup of coffee. Regarding the dining options, we value your feedback and will keep your comments in mind as we are constantly working on improving our product/service for the betterment of the guest experience. As for the location, our guests usually love our convenient location as it offers easy access to the 101 Bayshore Freeway, Interstate 280, BART (Bay Area Rapid Transit), and Caltrain for time-saving commuting to San Francisco or Silicon Valley and is close to the airport, too. Furthermore, our hotel is ideally situated in a walkable city with restaurants, fast food, shopping, and golf courses. It's unfortunate that our great location did not particularly appeal to you. Thank you for considering our accommodation for your stay in Millbrae and for taking the time to post your review. We appreciate both and hope to have another opportunity to host you more successfully in the future. Safe travels!Kind Regards,Vijay Patel General Manager

Dear Anne, thank you for the 5 out of 5 rating - it's much appreciated! It's great to know that you had a positive experience at The Millwood, and we hope to remain your accommodation of choice here for future visits. Enjoy your travels, and see you again soon!Kind Regards,Vijay Patel General Manager